Hamden Hotels with Parking

Pretty dirty bathroom and bed

We drove to this hotel from Pennsylvania to attend a graduation ceremony for our granddaughter. After riding for 7 hours, we arrived at the hotel. The lady at the desk told me she had no reservation, it had been cancelled by the boss. She said perhaps my card was declined and I told her that was not possible because I had already received a message stating that my room was booked . She said I booked through Hotels.com, which I did and I had itinerary numbers and check in information. I asked if they had any rooms available and she said no and she told me to take a business card and call the boss Monday. Luckily we found another hotel not too far away and they had a room available. When we got to the second hotel I saw a gentleman that had been at the first hotel and overheard him telling a gentleman the same thing happened to him as he was told his room had been cancelled. I feel this was a situation that should not have happened. I will never book this hotel again . Through the booking process, I had checked and rechecked that all was complete and we received a note looking forward to our stay. She said I booked with hotels.com and perhaps the situation was their fault. I had received a message from hotels.com that all was ready for our stay. So to answer your question as to how was our stay - there was no stay.

Room was filthy, sink had coffee stains in it the walls had stains on them. The windows couldn’t see out of them. Hallway smells like butt and cigarettes Def won’t be coming back wish I never spent the night, such a waste of money

The staff at the front desk were extremely helpful and friendly. We only stayed one night as we were there for a graduation and it was conveniently located to where we had to go. However, if I ever find myself in the area again, I would definitely stay there.

I asked for a non smoking room but the room had a heavy smell of past smoking. Also, bed sheets were stained and had hair all over them like they never changed them. I had to ask for clean sheets and made the bed myself. Will never stay there again.

Este es un hotel bien ubicado. El personal no es muy atento pero tampoco pesado. El lugar es silencioso y cómodo pero hay áreas que necesitan mejora estética.