6/10 Okay
Sophia, Douglasville
Travelled with family
14 Apr 2025
Disliked: Staff & service, amenities
We were in Destin for a Cheerleading Competition and stayed at this hotel for the convenience. Breakfast ended at 9 but we mistakenly thought it ended at 10. We arrived exactly at 9 and the door was locked. One of the front desk staff let us in because we initially stated that we just wanted to get cereal for our 5 yr old granddaughter, however, once inside, the breakfast lady offered us the use of the waffle machine but became impatient when we made 3 waffles (there were 3 of us). Needless to say, another front desk employee came in the breakfast room and suggested that the breakfast lady unplug the waffle machine to which she did while we were in the middle of making our last waffle. In my opinion, that was extremely rude and unnecessary. They chose to let us in, therefore, waiting a few more minutes to make a waffle wouldn’t have killed anyone. They could have easily not allowed us in and that would have been perfectly fine, but to allow us in and then pulling to plug while in the middle of making our waffle was wrong. I will return to Destin, Florida because the area is nice but I will be staying at a different hotel. Especially one that doesn’t treat it’s customers like a second class citizen.
Sophia
Stayed 2 nights in Apr 2025