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First and foremost I just want to say if you aren’t booking with Expedia, you need to start! My stay at Moon Palace was such a pleasure! From the cleanliness of the room/resort all the way to the staff! Everybody was extremely helpful and kind. Huge thanks to Expedia for the complimentary room upgrade and the sweet surprise in my room! The view of the ocean from my balcony room was absolutely stunning. I would definitely recommend anybody visiting Jamaica to stay at the Moon Palace. Thank you for such a lovely experience!

Rude service

The most all inclusive resort we have visited. The watersports and some excursions are included which makes this resort stand out. The services and food are very good. The dinning food was exceptional. The only negatives would be the internet coverage. It was spotty at best. Also, I requested minibar service three times and never received.

The breakfast menu was limited - the room was clean but did not have soap or lotion. We had to use shampoo to take a shower.

My overall stay was very good. The breakfast was delicious, staffs were very attentive and courteous. However there was just too many mosquitoes in the rooms, no wash cloths were provided and the towels could use a softener of some kind because it was very rough on skin. Otherwise it was a nice stay.

My wife and I will never stay here again and recommend no one else stays here as well. The service was slow. The plumbing in two different hotels rooms broke down. The music at the bar was loud till later evening hours. The beach front of the hotel is a joke. There were some undefined areas told not to sit down on. No staff available in evening. After putting up hotel issues 2 nites we demanded refund for 2rd night and got the hell out of there. Hotel is located in a sketchy and dangerously looking area like a ghetto.