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Moon Palace Jamaica – All Inclusive

5.0 star property

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, pool loungers, lifeguards on site
Property video
Superior Governor Suite Ocean View - King Size Bed
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Main Street, Ocho Rios, Saint Ann
  • Place, Ocho Rios Clock Tower
    ‪4 min walk‬
  • Place, Turtle Beach
    ‪7 min walk‬
  • Place, Turtle River Park
    ‪8 min walk‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(30 reviews)
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

7.6 out of 10
Good
(5 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 161 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

8.0 out of 10
Very good
(72 reviews)
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

  • 98 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(34 reviews)
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Ocho Rios

When you stay at Moon Palace Jamaica – All Inclusive in Ocho Rios, you'll be on the beach, within a 10-minute walk of Jamaica Beaches and Turtle Beach. .This all-inclusive property is 3.1 mi (4.9 km) from Dunn's River Falls and 0.3 mi (0.5 km) from Ocho Rios Clock Tower.

What's nearby

  • Ocho Rios Craft Market - 4 min walk - 0.4 km
  • Ocho Rios Clock Tower - 4 min walk - 0.4 km
  • Turtle Beach - 7 min walk - 0.6 km
  • Turtle River Park - 8 min walk - 0.7 km
  • Ocho Rios Fort - 4 min drive - 2.6 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Moon Palace Loud bar - ‬4 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪MOMO @ Moon Palace Jamaica Grande - ‬2 min walk
  • ‪Mongoose Jamaica - ‬1 min walk

About this property

Moon Palace Jamaica – All Inclusive

Luxury property on the beach, with 4 outdoor pools
Moon Palace Jamaica – All Inclusive offers 705 accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Make yourself at home in one of the 705 individually furnished guestrooms, featuring iPod docking stations and Smart televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, and a waterslide. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy international cuisine at Buccaneers Reef, a restaurant where you can take in the pool view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the bar/lounge, the beach bar, or one of 2 swim-up bars.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 961 out of 1855 reviews
Rating 8 - Good. 403 out of 1855 reviews
Rating 6 - Okay. 259 out of 1855 reviews
Rating 4 - Poor. 105 out of 1855 reviews
Rating 2 - Terrible. 127 out of 1855 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

barbara

Stayed 4 nights in Sep 2025

6/10 Okay

Joan

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff at the Moon Palace are the only saving grace a lot of things that were being charged that should’ve been included in an all inclusive package and the wedding department need to be more flexible with their customers and a bit kinder as weddings are a big occasion for the couple. The rooms were cleaned great some days and not even swept at other times. Housekeepers need to realize that 6:30a is not the time to have a laughing chatting conference when the rooms are occupied
Stayed 5 nights in Sep 2025

2/10 Terrible

mykale, MattesonIL

Travelled with family
Disliked: Staff & service, property conditions & facilities
This is by far one the worse vacations I ever experienced! This resort is just money hungry and don’t care about their guest! We went two days without hot water then it shut off completely in the mist of me showering and they didn’t want to accommodate us and move us into a room that had water because they claimed they were all booked up for the weekend but when we did the 90 minute tour to invest in the property, two of the representatives said if we would buying into the property, they would be willing to upgrade my room since the front desk couldn’t do anything about it, and I told them that wasn’t fair to make us invest first in order to get compensated for something that was a hotel issue! Why would I want to invest in this company and I’m having problems on my first visit. I went to public relations everyday they kept giving me the run around about the water getting fixed and a manager being available to help me about a refund! They don’t care about making you feel welcomed and I will neverrrrrrr go to any of their properties again!
Stayed 3 nights in Sep 2025

2/10 Terrible

Winston

Stayed 1 night in Sep 2025

10/10 Excellent

Nicco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome about the property!! Amazing staff and food!!
Stayed 3 nights in Sep 2025

6/10 Okay

Rayon

Liked: Cleanliness, staff & service
Yes
Stayed 2 nights in Sep 2025

10/10 Excellent

GraceAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location food and activities. Customer cervice was excellent. Shan from the lobby bar was exceptional
Water cycling , one of the included activities on site
Swim up bar
Dinner on the beach
Stayed 5 nights in Sep 2025

10/10 Excellent

Linnett

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful experience. The front desk staff was very helpful , they detailed everything that we needed to know, she was so professional. Her Name is yanikee I hope my spelling is correct , she makes me wanted to stay longer. I must return
Stayed 5 nights in Sep 2025

10/10 Excellent

Kenesha, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about Moon Palace. The staff was excellent, they went above and beyond, literally every staff I encountered were so nice. I loved the food and my room was very nice and clean. Would definitely come back here again.
Stayed 3 nights in Sep 2025

10/10 Excellent

safiya

Stayed 4 nights in Sep 2025

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful except I didn’t receive my bag
Stayed 4 nights in Sep 2025

4/10 Poor

Emelissa

Travelled with family
Disliked: Staff & service, amenities
This hotel was advertised as a “5-star” resort, but unfortunately, my family and I did not receive service that reflected that rating. We often felt like we were inconveniencing the staff, especially when requesting basic amenities such as having our mini fridge refilled. The level of hospitality we expected simply wasn’t there. Even more concerning, my family and I felt discriminated against during our stay. It was noticeable that the staff treated guests who resembled them more favorably. For instance, my elderly mother politely asked a kitchen staff member a question and was met with a raised voice instead of a respectful response. Many staff members came across as dismissive, and at times, outright rude—ignoring us when we sought assistance. One particularly disappointing moment occurred when we were heading to the pool and approached some seats. A lifeguard saw us and abruptly told us, in a rude tone, that the chair we were going for was hers. It felt unnecessary and unprofessional. This experience was truly disheartening. Like everyone else, we work hard and simply wanted to enjoy our vacation. While I would return to Jamaica, I would not return to this resort.
Stayed 4 nights in Sep 2025

6/10 Okay

Soraya

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The property made several mistakes with dinner reservations twice and did not care in making it right after making us wait for over an hour. Also staff will tell you different things when asked the same questions. Would not recommend this location at all.
Stayed 4 nights in Sep 2025

6/10 Okay

Maythe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach view
Stayed 5 nights in Sep 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much pressure to purchase travel plans, I felt it was more important for them to sell plans than for you to enjoy your vacation. Makes us feel very uncomfortable.
Stayed 3 nights in Sep 2025

10/10 Excellent

Latoya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall my stay was very relaxing and all the staff were so kind,polite and helpful
Stayed 5 nights in Sep 2025

6/10 Okay

Harikesh

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Overall, we had a average to bad experience during this stay. It seems like such a commercial operation where they are trying to nickel and dime us at every step. When we checked in, they offered us an upgrade to the room for an additional 500$ which we took. They didn' tell us that our original room was ready and this new upgraded room was not and we had to wait for 3 hours with a toddler after traveling for 8 hours, for the room to get ready. At every restaurant the service was so marginal. The servers were literally rolling their eyes for simple requests. They would start off as soon as we sat down, with telling us what was not available in the menu. Which usually would be the most popular/best dish in the menu. SO most of the menu items that were available were like, bagged salad veggies, the frozen to deep fired breaded stuff, fries etc, which we were sick of after day 2. They said we had 750$ of resort credit, but its actually just a way to get you to spend more. You cant actually use that for any of the services until you spend way more than 750$. Even at the gift store, a tote bag is 175$ and you have to pay 15% fee if you use resort credit. Plus the usual marketing strategy of trying to get you to attend a session to sell time shares at promotional breakfast, trying to get you to buy 250$ for future visit at check out. The funniest thing was during checkout they spent 15 mins to figure out if we stole a ceramaic soap dispenser or if there never was one in the room!
Stayed 4 nights in Sep 2025

6/10 Okay

Kathy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ocean view
Stayed 4 nights in Sep 2025

6/10 Okay

Richard Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We paid for the upgrade we received $1,300 for the vip section of the hotel on the first floor beach walk out with patio and hammock.. this room had no air conditioning they worked on it until about 1 am. 1st day wasted on moving from room to room and slept in 82degrees. Second day we finally got moved 3 doors down. The temp was 72 and kept climbing into the day. They worked on it until midnight same guys same issues as the other room. Slept in 82 degrees again. Finally got moved again the 3rd day to a new room 3rd floor lost beach access and hammock… price still the same of course. But we did have air. In these moves we moved ourselves twice and they moved us twice. We had to go to public relations every time they never came to us until Hensley got involved. She was the last person we had to deal with. She communicated well. She verified that the room had air before we were moved there and she had our luggage’s moved. We agreed on free couples massage 50 min and 2 days of the upgrade money back. After all of the moving we were finally able to start our vacation on the 3rd day. They were more concerned with the palace presentation for travel than our comfort. The place was outdated and not worth what we paid. The crowd there is a more party crowd not our vibe we went to relax which is why we paid extra to be on the quiet side of the resort. We will not stay at this facility again.
Stayed 7 nights in Sep 2025

2/10 Terrible

guerline

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
It shouldn't take an hour to check in and then another hour to check out. Although they offered late check out it wasn't available. That seem to be the theme for whole trip. What offered was never available. Restaurants on the property were always booked expected for the buffet. The buffet was probably the best to eat. I was disappointed with this resort and wont return .
Stayed 4 nights in Aug 2025

10/10 Excellent

Rasheem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything. Amazing trip
Stayed 4 nights in Sep 2025

2/10 Terrible

Sashonie

Stayed 3 nights in Aug 2025

8/10 Good

nicole

Travelled with family, Travelled with partner
The properties lovely located in downtown Ocho Rios with used to the ocean and the bay. We were so happy to book with Expedia because we got special service and credits that we used at the spa. You still have to pay a service fee for whatever you use your credit on. The interior of the hotel is great that I do think the exterior needs maintenance and I wouldn’t say it was 5 star more 3.5. The food was great, especially for an all-inclusive especially the Jamaican food.
Stayed 3 nights in Sep 2025

10/10 Excellent

Anna Kaye, QUEENS VILLAGE

Liked: Cleanliness
Stayed 2 nights in Sep 2025

8/10 Good

Leigha Jade

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was so beautiful. The view from the room was amazing and the food was excellent. Looking forward to coming back next year
Stayed 7 nights in Sep 2025