Moon Palace Jamaica – All Inclusive

5.0 star property

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, pool loungers, lifeguards on site
Property video
Superior Governor Suite Ocean View - King Size Bed
Breakfast, lunch, dinner served; international cuisine, pool views
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View map
Main Street, Ocho Rios, Saint Ann
  • Place, Turtle Beach
    ‪7 min walk‬
  • Place, Ocho Rios Fort
    ‪4 min drive‬
  • Place, Dunn's River Falls
    ‪8 min drive‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪21 min drive‬

Room options

Superior Governor Suite Ocean View - King Size Bed

  • 98 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 161 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Family Partial Ocean View - Kids & Teens Free

7.6 out of 10
Good
(5 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Honeymoon Suite Ocean View - King Size Bed

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(29 reviews)
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(33 reviews)
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Resort View

8.0 out of 10
Very good
(71 reviews)
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Deluxe Resort View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Deluxe Resort View with Balcony - Book 5 nights, Get 3 Free nights at Punta Cana

  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

About the area

Ocho Rios

With a stay at Moon Palace Jamaica – All Inclusive in Ocho Rios, you'll be on the beach, within a 10-minute drive of Dunn's River Falls and Ocho Rios Clock Tower. .This all-inclusive property is 0.6 mi (1 km) from Ocho Rios Craft Market and 0.7 mi (1.2 km) from LandMark Plaza.

What's nearby

  • Turtle Beach - 7 min walk - 0.6 km
  • Mahogany Beach - 1 min drive - 1.0 km
  • Ocho Rios Fort - 4 min drive - 2.6 km
  • Mystic Mountain - 6 min drive - 4.1 km
  • Dunn's River Falls - 8 min drive - 5.4 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Moon Palace Loud bar - ‬4 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪Pier 8 - ‬1 min walk
  • ‪Mongoose Jamaica - ‬1 min walk

About this property

Moon Palace Jamaica – All Inclusive

Luxury property on the beach, with 4 outdoor pools
Moon Palace Jamaica – All Inclusive offers 705 accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Make yourself at home in one of the 705 individually furnished guestrooms, featuring iPod docking stations and Smart televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, and a waterslide. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Buccaneers Reef, a restaurant where you can take in the pool view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the bar/lounge, the beach bar, or one of 2 swim-up bars.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

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Reviews

Moon Palace Jamaica – All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 922 out of 1813 reviews
Rating 8 - Good. 399 out of 1813 reviews
Rating 6 - Okay. 258 out of 1813 reviews
Rating 4 - Poor. 108 out of 1813 reviews
Rating 2 - Terrible. 126 out of 1813 reviews

Reviews

10/10 Excellent

Harpreet Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people' overall good service.
Stayed 5 nights in Jun 2025

6/10 Okay

Ila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Moon palace says its 5 star but I'd give it 4 stars. You have to make proper upgrades if you want to call yourself 5 star. My main concerns were the conditions of the resort and how they handled the food stations. The tiles were pealing off the pool, plenty of rust on the water slide and it was only working one of the four days we were there, needs painting and the hall to the rooms needs updating. Has an old motel feel with carpet and old paint. The water sports were mostly down (not working pedal bikes) In regards to food, they were always "out of something". They have to learn how to run a buffet in an all inclusive so things are always replenished before they run out. At every restaurant and every station they were out of something I wanted. It was annoying. Overall, okay stay but I wouldn't go back. I need 5 stars for this price in Jamaica. Oh and beware, they are hawks to sell timeshares or something. I was told I couldn't sit in certain areas or on certain chairs because they were reserved for the timeshares..even though they were mostly empty my entire stay! They also need better entertainment. They rarely had music playing which I was shocked as I'm in Jamaica! They had a wedding almost every day so I was told they couldn't play the music at certain times. But when they did play music, the DJ played from a station with ads...it was crazy to hear ads from a DJ. Like pay for the ad-free app! The entertainment was just ok. Food good!
Stayed 4 nights in Jun 2025

8/10 Good

Albon

Liked: Cleanliness, staff & service
My 8 night experience has mixed reviews. The food and entertainment experience is top quality but the housekeeping and aggressive timeshare salesclerk has made this top quality resort into a lackluster vacation.
Stayed 7 nights in Jun 2025

10/10 Excellent

Frantz

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the layout of the hotel with the pools, bar areas, restaurant and spa. All in walking distance but still not clustered together
Stayed 1 night in Jun 2025

6/10 Okay

Amy

Travelled with partner
Great food. Rooms and property older but they sell you on renovationed rooms.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kerry Ann

Liked: Amenities
Loved how kept the property was and the staff was always helpful, alert and ready to assist.
Stayed 2 nights in Jun 2025

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is clean, staff are friendly and accommodating, excellent customer service. A variety of restaurant options. Entertainment by the pool is not great, the dancers seemed disinterested in dancing.
Stayed 7 nights in Jun 2025

10/10 Excellent

Renaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience.
Stayed 4 nights in Jun 2025

10/10 Excellent

Velumailum

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay.
Stayed 5 nights in Jun 2025

4/10 Poor

Michael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was sent a email for free transportation. I booked transportation but free promis was not honored. Not given promised 3 FREE Nights in Punta Cana. They push timeshare like RTUs. The resort is nice. The over promise under deliver is recurring and frustrating.
Stayed 5 nights in Jun 2025

10/10 Excellent

Anthony Phillip

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Will return soon
Stayed 3 nights in May 2025

6/10 Okay

Tai

Travelled with family and small children, Travelled with group
Overall we had a good trip. We had mixed reviews with regard to the staff. It seemed like the men on staff were super helpful and wanted everyone to enjoy their time at the resort. But as a whole, the women came off as rude (think giving an attitude or eye roll, when our party of two adults and five children, asked for a beverage at lunch). Almost as if we, as paying guests at the resort were inconveniencing them. The kids loved the lifeguards at the Flowrider! The resort credits are a joke. They can only be used at the spa, minimal items in the gift shop and very limited excursions (which were way overpriced compared to Viator). The Spa prices were ridiculously high even with the use of the small amount of resort credit allowed to be used there. The food at the resort was average. We had reservations at a different restaurant for each night of our stay. Our housekeeper was phenomenal! She was so kind and tidied our room twice each day. I’m glad our family could visit Jamaica and experience some nature. With so many options to choose from when it comes to resorts in the Caribbean and Europe, I don’t think we would choose Moon Palace again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Geoffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been regular visitors to the Moon Palace so have become accustomed to the excellent quality of service. We travelled as an extended family with small children and the facilities (3 rooms) were a great fit. Our initial move into our rooms was a bit noisy but this quitened down within an hour. One of the rooms was not available until after 3 pm but was fine once delivered.
Stayed 1 night in Jun 2025

8/10 Good

Celia

Travelled with family and small children
Liked: Cleanliness, amenities
Pros: Dining reservations were a breeze thanks to the resort app. Everything was very user-friendly, and we had no trouble booking where we wanted to eat. The food was pretty solid for an all-inclusive—plenty of variety and available 24/7. We especially loved the Jerk Hut during the day! Drinks were nothing overly fancy but definitely more enjoyable than at other resorts we’ve visited. The beach, while small, was beautiful—soft sand, no rocks, and easy to enjoy. The on-site Dolphin Cove experience was a highlight! Conveniently located on the premises, fairly priced, and staffed by knowledgeable, caring individuals. Cons: Unfortunately, not all the staff matched the warm hospitality we’ve come to love in Jamaica. While many team members were fantastic, we did encounter several who seemed unhappy or indifferent, which left a noticeable impression. The spa experience was just okay. While the actual service was great, the overall experience was lacking—limited access, no clear guidance on amenities, and not quite worth the high price tag. A big frustration was the resort credits. We left with over $300 unused because they simply couldn’t be applied to much. It felt like a missed opportunity and a bit misleading. Despite the few setbacks, we had a memorable vacation and would recommend Moon Palace Jamaica, especially for families looking for convenience and a mix of relaxation and fun. A few tweaks in hospitality and transparency would make it a true five-star experience.
Stayed 6 nights in Jun 2025

10/10 Excellent

Carlos Eduardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the best options in Jamaica as the quality of food and options is good.
Stayed 2 nights in Jun 2025

8/10 Good

P

Travelled with family
Liked: Cleanliness, staff & service, amenities
The kids play area needs a faceup. The drivers outside the hotel are too agressive and abusive. Frequent harrasment by byron tours once you exit and enter the lobby.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tonisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My girls and I enjoying our stay even though 4 day/3 nights aren't enough... We're definitely coming back.
Stayed 1 night in Jun 2025

10/10 Excellent

Estefani

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Joseph, Grovetown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities.
Stayed 6 nights in Jun 2025

8/10 Good

Pamela

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Jamaica is truly a paradise. The hotel is pretty but the rooms are a tad small and a bit rundown. Still, it is a beautiful hotel with nice staff andany places to eat and relax. There where shows and activities but not all day long; they would last an average of an hour and that's it. Food was good and had a bunch of varieties. The Indian food at the sundeck and the jerk chicken where the best. If they could play de music a bit higher during the day or have more fun entertainment during the day, it would be nicer. But overall we loved it.
Stayed 6 nights in Jun 2025

8/10 Good

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but not great.

Hotel really is all inclusive. All restaurants, paddle boards, kayaks, surf rider, swim with dolphins, all bars, water slid, all specialty drinks. So just take a lot of $1 and $5 for tips. Also the food was mediocre to bad, even in the best reservation only restaurants. They need to invest in cooks and ingredients. The Buffett reminded me of Carnival cruise line, the worst. We didn’t not walk by or in a single restaurant that smelled like the food they advertised. We were all happy to leave on the last day just to get something to eat. As we checked out the offered me the same room suite for 2 adults 2 kids for $300 a night after I had just paid more than double that. Actually wasn’t a selling point!
Stayed 2 nights in Jun 2025

10/10 Excellent

Midesha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was a family vacation with two teenagers. From the moment we arrived at the hotel it was five star service. The staff was both professional efficient and so helpful. Rooms excellent and room service was excellent. The dining buffet was amazing with so many different types of foods. The pools and on property activities will also excellent. One of the best properties we have visited. Service as expected with a smile, as after all, we are in Jamaica! We were all including the kids entertained at all times !
Great chef at Momo Restaraunt - Hibachi Grill with Jamaican twist!
Great entrance hall with bar! Every area is perfectly decorated and staff always so friendly and helpful.
Wonderful shows every night !
Beautiful sunset views at waterfront restaurants.
Stayed 5 nights in Jun 2025

10/10 Excellent

Remielyn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

2/10 Terrible

pavel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Worst resort experience we’ve ever had! They stole my hat, and when we got home, my husband discovered multiple fraudulent charges on his account. At checkout, I was busy reporting my missing hat, so my husband handled the checkout process. They told him there was a $12 balance on the account. Oddly, the card I used at check-in wasn’t charged, so he gave them his card to cover the balance. That card was never used anywhere else only at checkout and within two days, there were over five fraudulent charges. Completely unacceptable. Please be careful When you visit this resort.
Stayed 2 nights in May 2025