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Our stay at JA Ocean View Hotel was absolutely fantastic. We travelled as a family of four—2 adults and 2 small children—and from the moment we arrived, the service was exceptional. Every member of staff was warm, professional, and always ready to help with a smile, making us feel genuinely welcomed and valued throughout our stay. Although we experienced a very minor issue with our original room, the hotel handled it brilliantly and upgraded us to an amazing suite. This was such a thoughtful gesture and truly exceeded our expectations. The suite was spacious, beautifully presented, spotless, and offered breathtaking ocean views. It was the perfect place for our family to relax and enjoy our stay in comfort. A special mention must go to Aseef from the restaurant staff, who went above and beyond to cater to our every request. His attentiveness, kindness, and dedication to ensuring our family had the best experience made a real difference to our stay. He is a true asset to the hotel. The same goes for all other members of staff we interacted with. Especially James, Hutu, Renuka and Thea. We couldn’t have asked for a better experience and would highly recommend JA Ocean View Hotel to anyone looking for outstanding hospitality, luxury, and exceptional family-friendly service.

Room: Just wow! I wish I can travel again and stay in the same hotel. Such a wow room it was. Excellent amenities and twice a day housekeeping made a huge difference to our stay. They also gave us complementary beach bag and cute cable ties. Slippers were not cheap ones like you get in every hotel, in fact very soft and comfy ones. You could always request additional amenities when needed through an app and they would be delivered to your room within 30 mins without any questions. Breakfast: Very tasty breakfast. One of the best I have had at any palm hotel. Lots of variety available and also you could request extras like French toast and dosa on order. Staff: Very kind and helpful staff. Spa: You have to pay additional for spa access but it was a good spa. We did not take experiences as they were much cheaper at our main stay. Additional: Water park is included in the stay for free. Towels were free for hotel residents but lockers were paid for. Beach and pool was very neat and clean.

Room: We stayed in an apartment(No.3 9301). It was a good size apartment with all the amenities as advertised. Neat and clean. Housekeeping was very good. Bath tub was leaking though, which meant preparing and using it was a nightmare. Shower pressure was very bad. Might be these issues were in an apartment and would not be there for an actual hotel room, that I am not sure of. Buggy was available promptly on call for transfer from an apartment to main hotel building for breakfast. Breakfast: It was an average breakfast. You could request for extras to be made on order like dosa etc. Taste was just okay. Variety was just like many others on the palm. Spa: One of the best spa I have used in Dubai. I am comparing it to Zabeel Saraye, Raffles, and Atlantis. You can access spa for free if you have purchased any experiences. I really enjoyed my hammam and massage. Excellent staff. Staff: Was very kind and helpful. Gym: Gym had its own steam room and sauna. Very neat and clean. Additional: Restaurants on site are very good. Must try Porters Bar and Grill Steak. As we travelled during the war time therefore many restaurants had different opening timings than usual. Beach 2 was closed and so one of the pools on site. But available beach and pool was well maintained and good.

The staff was exceptionally helpful especially Islam. He met us everyday with a smile and great energy.

This property was clean, and the staff services were great.

Excellent staff and very helpful