Compare hotels in Chester County from AU$116

All was good

Unfortunately, several issues were encountered during this visit. At the first inspection of the room, a large bag of trash was sitting next to it. Housekeeping was cleaning on the other end of the floor. After bringing it to the front desk's attention, it was cleared. Once we entered the room, it lacked the freshness of cleanliness, so our own cleaning and spray helped it feel and smell cleaner. Also, a luggage cart was utilized and inadvertently left in the room once we left for our event. Upon returning to the room later that night, the cart had been removed, and our items placed on the floor. This happened without ANY notification by phone or text that the room had been entered. Speaking with the GM during checkout the next morning, she informed me that staff have the right to enter a room during an emergency or if a guest has overstayed. Well, neither of these reasons applied, and therefore, the room should not have been entered without some form of communication. The GM also stated that they watched the camera and saw who had the cart last, and made the determination to enter the room because the desk needed to help another guest with their luggage. She stated that she's understaffed and that there was only one staff person on duty; therefore, the desk person didn't have time to contact us about entering the room. Even after getting the other guests settled, there was NO communication. This was invasive, and our items could've been damaged. All of this was unacceptable!

weekend trip with family- all was good except the breakfast.

Great

Didnt use any of these

The hotel was clean and the staff was accommodating