4/10 Poor
Sergio, San Antonio
Travelled with family
19 Mar 2025
Disliked: Staff & service, amenities, property conditions & facilities
- Overpriced for the experience compared to similar hotels
- Dated and gloomy atmosphere with dark paint and low ceilings
- Small, minimal room despite being a double
- Noisy environment due to poor insulation
- Outdated and noisy room AC unit
- Disappointing breakfast selection with veey limited options that frequently ran out
- Friendly staff and decent cleanliness
- Comfortable beds, though not the best quality
The hotel definitely fell short of my expectations. I had to make a last-minute booking and only had time to skim through reviews, which seemed decent. Based on that, I chose this hotel over others in the area.
However, upon arrival, I quickly felt I had made a mistake. The hotel appears older, with some renovations, but still feels gloomy due to its dark blue paint scheme and low ceilings.
My room, despite being a double, was noticeably smaller than comparable rooms I've stayed in recently — for instance, at a Holiday Inn Express. The furniture was minimal and of mediocre quality, with very little space to store belongings. The AC unit was noisy and seemed outdated.
The hotel itself doesn’t seem well insulated; I could hear people walking barefoot in the room above, doors opening and closing in the hallways, and conversations from passersby — all of which suggested poor soundproofing.
I specifically chose this hotel because it offered breakfast, but that was disappointing as well. The selection consisted only of bagels with cream cheese, some yogurt
Sergio
Stayed 2 nights in Mar 2025