I have been in ur hotel many many times . I have to say this was so disappointing and frustrating . were short or under staffed period. Girls were exhausted, line ups back to back. We never got called for the key pick up from the front desk.
No towels , no service available . Pool was very dirty
Oh yes we had to go back down and up , changed the key cards four times, yes four times ( had no phone outside next time me, cause watching my kid) and I have a special need child I asked if someone can drop my car in the parking after waiting 4 and half hour for some spot to open and there was no valet available and I couldn’t leave my kid alone ,
And of course key 🔐 problem was just a bad icing on top of everything else.
After 30 years of coming to my local get away place I can assure you it was my last.
Charges are to the roof and service are none, absolutely none.