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Very friendly staff, clean rooms.

Hotel smelled like cigarettes, people were smoking weed in rooms nearby, pool was cloudy and gross

Worst experience at this hotel by far. Fully understand that Sudbury is busy with hockey over the winter season. But the hockey families staying at this hotel were extremely disrespectful of other hotel guests. (We are a hockey family as well) We came up solely for a family trip, to utilize the hot tub and pool. For the entirety of our trip the pool and hot tub was closed due to the other younger guests not being monitored in the pool area resulting in vandalism of the hot tub and pool (soap being added, missing tiles, over capacity). Every night kids were running down the halls until after midnight. With the parents present and also being just as obnoxious and loud, due to alcohol. We received phone calls during the middle of the night (2300-onwards). After finally calling the front desk, inquiring if it was front desk staff trying to get a hold of us for emergency purposes (worried about vehicle and snow removal/stolen; etc). They stated it was not them, we then informed the front desk that we would unplug our phone for the duration of the stay. Despite going to the front desk multiple times, even upon being notified via text after check-in that the pool/hot tub was closed. We had no resolutions to the problems. The assistant manager on call (Jennifer Romas) would not respond to the front desks calls. But was further told that despite being unable to process a refund for one-night, due to the ongoing issues, due to third party booking. No help from Expedia.

Great stay, pool so small and have to book time slots, chlorine so strong.

The listing stated sound proof rooms. They are definitely not sound proof. The hotel is old and tired and needs some work. But it was clean, the staff were nice. Parking is included which is helpful. The free breakfast wasn’t horrible, just not hot.

The rooms were clean and comfortable. The staff were exceptional. I have never had an to assist with my luggage until this stay. All staff that I encountered were friendly and kind.