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Very friendly and helpful staff. Good breakfast

Can’t really fault the Lobster Pot, just one small moan the gent’s toilet in the bar area was constantly out of order.

Very clean and well-managed please, a refreshing change from your budget chains. Handy for the Spa if you're attending something there.

Good staff

We hadn't stayed here before and it had been a long time since we'd been in Scarborough so didn't really have any expectations. We were 'upgraded' to a sea view room on the 4th floor but this is a 19th Century building so don't expect palatial. Everything was clean but tired but this is reflected in the price. The communal areas are stunning. The room wasn't serviced but we were only there 2 nights so that wasn't a problem and reception happily supplied us with more tea/coffee/milk. The Spa bath didn't work - again not too much of an issue. I also want to give a special thank you to Ann Bell who we 'happened across' whilst having we were orientating ourselves. She went out of her way to give us a guided tour and was very informative and helpful. 5* for Ann. On the whole our stay was comfortable and enjoyable but you do have to remember the age of the building and its' constraints. Parking could be an issue in the height of the Summer I suspect but it is certainly on our 'go back to' list

The room was no that great, but the reception quickly resolved the issue. The breakfast and dinner options are outstanding- highly recommend