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Residence Inn by Marriott Cancun Hotel Zone

3.0 star property

Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

Terrace/patio
Property video
Studio, 2 Queen Beds, Partial Ocean View (Balcony)
Reception
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪11 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬
  • Place, Playa Coral
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Studio, 1 King Bed, Balcony

Studio, 1 King Bed, Balcony

Studio, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(112 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed with Sofa bed, Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed with Sofa bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(63 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed with Sofa bed, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed with Sofa bed, Partial Ocean View (Balcony)

8.8 out of 10
Excellent
(25 reviews)
  • Partial sea view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio, 2 Queen Beds, Balcony

Studio, 2 Queen Beds, Balcony

Studio, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(158 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Studio, 2 Queen Beds, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds, Partial Ocean View (Balcony)

9.2 out of 10
Wonderful
(28 reviews)
  • Sea view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Balcony

Suite, 2 Bedrooms, Balcony

Suite, 2 Bedrooms, Balcony

9.0 out of 10
Wonderful
(37 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Cancun

Located in Cancun (Zona Hotelera), Residence Inn by Marriott Cancun Hotel Zone is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from Delfines Beach. .This golf hotel is 9 mi (14.5 km) from Moon Palace Golf Club and 6.4 mi (10.3 km) from La Isla Shopping Mall.

What's nearby

  • Nichupté Lagoon - 11 min walk - 1.0 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.8 km
  • Playa Coral - 4 min drive - 3.2 km
  • Delfines Beach - 8 min drive - 5.3 km
  • La Isla Shopping Mall - 20 min drive - 13.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 10 min drive

Restaurants

  • ‪Taco Arte Restaurant - ‬3 min drive
  • ‪Arena Sports Bar - ‬3 min drive
  • ‪Marco Polo Restaurante - ‬3 min drive
  • ‪Azvl - ‬3 min drive
  • ‪Restaurant Las Fuentes - ‬4 min drive

About this property

Residence Inn by Marriott Cancun Hotel Zone

Residence Inn by Marriott Cancun Hotel Zone offers 158 accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations have separate sitting areas and include dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Make yourself at home in one of the 158 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private balconies. Wired and wireless internet access is complimentary, while 55-inch flat-screen televisions with cable programming provide entertainment. Conveniences include safes and separate sitting areas, as well as phones with free local calls.
Dip into one of the 2 outdoor pools or enjoy other recreational amenities, which include a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a communal living room.
Grab a bite from the snack bar/deli serving guests of Residence Inn by Marriott Cancun Hotel Zone. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in Cancun? This hotel has 2540 square feet (236 square meters) of space consisting of a conference center and 3 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Pick&Chill Rooftop Snack - This poolside rooftop bar serves light fare only.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Pick&Chill Rooftop Snack

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Golf clubhouse
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (2,540 square foot of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (61 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (124 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay, plus a deposit of USD 50 per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Children and extra beds

Children are welcome

2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Free rollaway/extra beds

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

By Marriott Cancun Zone Cancun

Residence INN Cancun Hotel Zone

Residence Inn by Marriott Cancun Hotel Zone Hotel

Residence Inn by Marriott Cancun Hotel Zone Cancun

Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Residence Inn by Marriott Cancun Hotel Zone Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1761 out of 2817 reviews
Rating 8 - Good. 585 out of 2817 reviews
Rating 6 - Okay. 264 out of 2817 reviews
Rating 4 - Poor. 99 out of 2817 reviews
Rating 2 - Terrible. 108 out of 2817 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

ALAN

Liked: Cleanliness, amenities, property conditions & facilities
Excellent room and service.
Stayed 13 nights in Feb 2026

10/10 Excellent

Kartik

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes, room was clean and staff members were very good. Breakfast was very good.
Stayed 3 nights in Feb 2026

10/10 Excellent

Brenda

Stayed 4 nights in Feb 2026

8/10 Good

Ramesh

Stayed 6 nights in Feb 2026

6/10 Okay

Esmelin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was fine no shuttle for arrival or departure
Stayed 1 night in Feb 2026

10/10 Excellent

Beverly Alice Araujo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Things we loved were the location for easy access to everywhere if you have a rental car, the breakfast was always delicious (Mexican dishes, not many American foods other than the occasional hotcakes and seldom sausage) the food at the rooftop snack bar was convenient and tasty, the staff were friendly, everyone was hard working. Don’t forget to bring extra pesos for tipping especially in the food areas, it’s an expectation. We stayed in the 2 bedroom suite on the 2nd floor with a peek a boo view of the ocean and a view of the cancun hotel zone and really enjoyed the lush greenery and birds. The only downer was that we weren’t beachfront but you get what you pay for. We would love to stay again! The kids enjoyed the pool regularly
Stayed 28 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great spot far away from everything good food room was really nice great property
Stayed 5 nights in Feb 2026

8/10 Good

Martha Georgina Vazquez, Ste-Catherine

Stayed 7 nights in Feb 2026

8/10 Good

Jorge Arturo, Ste-Catherine

Liked: Cleanliness, property conditions & facilities
Room was clean. Staff was corteous but definitely lack people at Breakfast.
Stayed 4 nights in Feb 2026

8/10 Good

Veronique

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall very pleasant stay (16 nights). Very friendly and helpful staff. Clean rooms. Great pool area on the roof top and bar with delicious mexican food. Internet connection was inconsistent throughout our stay. Drain in our walk-in shower was not working well (which was reported to the hotel staff). Main bus line does not reach the hotel so walked about 10-15 minutes to the nearest bus stop. Overall positive experience. Thank you
Stayed 16 nights in Feb 2026

6/10 Okay

David

Stayed 7 nights in Feb 2026

8/10 Good

Sharron

Liked: Cleanliness, amenities
Disliked: Staff & service
Front desk employees need some customer service lessons!
Stayed 4 nights in Feb 2026

6/10 Okay

Monroe

Stayed 3 nights in Feb 2026

10/10 Excellent

Ghazala

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for one month and had a great experience. Everybody is courteous and helpful. Room was cleaned everyday. Breakfast was plenty and we especially enjoyed papayas. Special shout out to Andrei, Julios and Alejandra. Thank you for making our stay so comfortable and memorable.
Stayed 28 nights in Jan 2026

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This was a first time visit to Cancun for dental work. The dental clinic offered free shuttles to the clinic and to/from the airport. The hotel was just about as perfect as I can imagine. The room was huge. Since I was expecting dental work and soft foods, the fully equipped kitchen was perfect. I loved the large screen tv, especially since I spent a lot of time in my room recovering from the dental work. OMG, the bathroom was huge with plenty of counter space. The walk-in shower was amazing with quick hot water. The view overlooking a greenspace with the ocean beyond was absolutely amazing. The breakfast was a little different from what you get in the States, but had ample enough choices for American breakfast with a lot of Mexican dishes that I tried and enjoyed. Everything was amazingly clean and well kept throughout the hotel. The clerks up front were very friendly and courteous and easy to communicate with. Most of the room servicers did not speak English, but we managed to communicate with a lot of laughter at times trying to understand one another. The few requests that I had, I used my Google Translator to preemptively jot down my request in Spanish and leave on the kitchen counter. I felt very secure with front gate workers that actually checked every vehicle's credentials coming into the premises. In summary, I can't imagine a better experience; especially for a base for dental recovery - my highest recommendation!
Stayed 5 nights in Feb 2026

6/10 Okay

Harmanpreet

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Breakfast is ok but nothing for vegetarian No room service at all Hotel restaurant doesn’t sell any tea or coffee Rooms are good and clean tho
Stayed 4 nights in Feb 2026

8/10 Good

Karleen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were great. variety of food at breakfast and to order in the grill area up by the pool. No pool towels available. the in restaraunt market does not sell any type of food that you can prepare in your room. staff was very nice..
Stayed 4 nights in Feb 2026

8/10 Good

Mike

Liked: Cleanliness, amenities, property conditions & facilities
+ The residence was clean, staffs were polite and helpful. + Our room has a balcony overlooking forest and ocean, a kitchen completed with fridge, cooktop and microwave oven, a living room with a sofa and an office. - the location is out of Hotel Zone. There are no buses available. We Ubered every day to go to Zone and city.
Stayed 5 nights in Feb 2026

6/10 Okay

Shirley

Travelled with partner
Liked: Cleanliness, amenities
Room is good
Stayed 5 nights in Feb 2026

8/10 Good

Sharron

Liked: Cleanliness, staff & service, amenities
All good!
Stayed 3 nights in Feb 2026

8/10 Good

michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean place and friendly staff Nice rooftop pools and 3 hour breakfast window No beach and you have to drive to everything They do have a van that drops you off at local beach and shopping areas a few times per day included There's a fantastic restaurant along the river next to the hotel if you walk to it it's only open 12-6 each day ( not part of the hotel) Comfortable beds good showers a good value for the price
Restaurant next door
Pool area
Transportation schedule
Stayed 7 nights in Feb 2026

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the room was great! nice kitchen, supplies, a lot of space. breakfast was good, too bad you can’t take it to your room. the hotel is a lil away from everything, but we rented a car so it wasn’t a big deal.
Stayed 5 nights in Feb 2026

10/10 Excellent

Cristyan Ivan Gonzalez

Stayed 4 nights in Feb 2026

10/10 Excellent

ajibola

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2026

10/10 Excellent

Patricia

Stayed 1 night in Feb 2026

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