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Residence Inn by Marriott Cancun Hotel Zone

3.0 star property

Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

Terrace/patio
Property video
Exterior
Rooftop bar, poolside views, open daily
In-room safe, laptop workspace, blackout curtains, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪9 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬
  • Place, Playa Coral
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Studio, 1 King Bed, Balcony

Studio, 1 King Bed, Balcony

Studio, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(112 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed with Sofa bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(62 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed with Sofa bed, Partial Ocean View (Balcony)

9.0 out of 10
Wonderful
(24 reviews)
  • Partial sea view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Balcony

Studio, 2 Queen Beds, Balcony

Studio, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(157 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds, Partial Ocean View (Balcony)

9.2 out of 10
Wonderful
(28 reviews)
  • Sea view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Balcony

Suite, 2 Bedrooms, Balcony

Suite, 2 Bedrooms, Balcony

9.0 out of 10
Wonderful
(37 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

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About the area

Cancun

Located in Cancun (Zona Hotelera), Residence Inn by Marriott Cancun Hotel Zone is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from Delfines Beach. .This golf hotel is 6.4 mi (10.3 km) from La Isla Shopping Mall and 9 mi (14.5 km) from Moon Palace Golf Club.

What's nearby

  • Nichupté Lagoon - 9 min walk - 0.8 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.8 km
  • Playa Coral - 3 min drive - 3.2 km
  • Delfines Beach - 5 min drive - 5.3 km
  • La Isla Shopping Mall - 14 min drive - 13.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 10 min drive

Restaurants

  • ‪Arena Sports Bar - ‬3 min drive
  • ‪Taco Arte Restaurant - ‬3 min drive
  • ‪Royal Solaris Cancun - ‬3 min drive
  • ‪La Estancia - ‬4 min drive
  • ‪Soluna Bar - ‬4 min drive

About this property

Residence Inn by Marriott Cancun Hotel Zone

Residence Inn by Marriott Cancun Hotel Zone offers 158 accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations have separate sitting areas and include dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Make yourself at home in one of the 158 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private balconies. Wired and wireless internet access is complimentary, while 55-inch flat-screen televisions with cable programming provide entertainment. Conveniences include safes and separate sitting areas, as well as phones with free local calls.
Dip into one of the 2 outdoor pools or enjoy other recreational amenities, which include a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a communal living room.
Grab a bite from the snack bar/deli serving guests of Residence Inn by Marriott Cancun Hotel Zone. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in Cancun? This hotel has 2540 square feet (236 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Pick&Chill Rooftop Snack - This poolside rooftop bar serves light fare only.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Pick&Chill Rooftop Snack

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Golf clubhouse
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (2,540 square foot of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (61 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (124 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Residence Inn by Marriott Cancun Hotel Zone Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1755 out of 2803 reviews
Rating 8 - Good. 582 out of 2803 reviews
Rating 6 - Okay. 259 out of 2803 reviews
Rating 4 - Poor. 102 out of 2803 reviews
Rating 2 - Terrible. 105 out of 2803 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jonathan

Stayed 9 nights in Dec 2025

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Talves mejores opciones de comida
Stayed 8 nights in Oct 2025

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience at the Residence Inn by Marriott Cancun. The staff were friendly and attentive, the room was spotless and very comfortable, and the kitchenette was a great bonus. Breakfast was fresh with good variety, and the location was convenient and quiet. Excellent value and service—would definitely stay here again!
Stayed 1 night in Dec 2025

10/10 Excellent

Darlene

Liked: Cleanliness
Stayed 4 nights in Dec 2025

8/10 Good

ALEJANDRO GONZALEZ, Naucalpan de Juárez

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff were excellent. The facilities were great. I was a little disappointed that there was no beach access or beach club.
Stayed 14 nights in Dec 2025

10/10 Excellent

LUZ MONICA MARITZA GUZMAN

Liked: Cleanliness, amenities, property conditions & facilities
Staff was the beat
Stayed 3 nights in Dec 2025

4/10 Poor

Amir Shahram

Disliked: Amenities
The gym was in a very poor condition
Stayed 5 nights in Dec 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

4/10 Poor

Charanjit

Stayed 6 nights in Dec 2025

10/10 Excellent

Ponmuhil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast! Clean and spacious room with a kitchen. Very good housekeeping service. Had a good experience overall.
Stayed 6 nights in Dec 2025

10/10 Excellent

Fiona

Stayed 4 nights in Dec 2025

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, property conditions & facilities
The apartament was nice except for a tolerable funky smell in the bathroom (not bothersome enough to ask for a room change). The staff is hard working and polite. They get overwhelmed at breakfast and often after 9-9:30 (haven’t been there earlier) we had to wait for cutlery and cups.However,this is because the guests don’t clean the tables as they should,even though there is a visibly designated place for that purpose.This makes it hard for the staff to wash and replenish everything in a timely manner, as they must go around the dining room to clean the tables first.To makes things worse,nobody tips.I felt bad for these employees ,sadly they tend to a low class clientele.
Stayed 8 nights in Dec 2025

4/10 Poor

Amy

Travelled with family
Disliked: Staff & service, amenities
Not enough towels even after asking, there are not 3 places to eat on site, only one that’s open only in the evenings. AC didn’t work very well.
Stayed 6 nights in Dec 2025

6/10 Okay

senthil kumar

Travelled with family
Room was in good condition, they need to fix their showers with doors, the water leaks out to the other area of the bathroom from the shower. They need to provide towels for each of the room member. We were 4, 2 adults and 2 teenagers, we were only given 2 or 3 towels every time even after explaining. I asked for extra time to check out since our original flight departure was at 7 pm that day, they said that's fine, but on the day of check out they were talking like they never agreed to it and we were only given tile until 2 pm, even in that case they took our access to the room at 12 by disabling the access card. I booked this hotel since this was the only one offering 2 queen beds in the hotel zone area and also has kitchen.
Stayed 8 nights in Dec 2025

10/10 Excellent

Rathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was amazing, property was well maintained and all the staff members were amazing!
Stayed 4 nights in Dec 2025

8/10 Good

Babu

Travelled with family
Yes But should consider vegetarian and vegan people
Stayed 4 nights in Dec 2025

10/10 Excellent

Kelly, Oyyawa

Stayed 1 night in Dec 2025

10/10 Excellent

Olga Marina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice room and good breakfast
Stayed 4 nights in Dec 2025

2/10 Terrible

jeonga

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Food selection is very limited. The quality if all the food are so bad.
Stayed 3 nights in Dec 2025

10/10 Excellent

Amir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff friendly and cordial. All around a great experience. Only downside no property access to beach 😞
Stayed 6 nights in Dec 2025

10/10 Excellent

Shannon

Stayed 1 night in Dec 2025

6/10 Okay

PAULO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pet friendly
Stayed 3 nights in Dec 2025

4/10 Poor

Andreas

Travelled with family
Disliked: Cleanliness, amenities
The 2 rooms we booked had maintenance issues - consistent smell of sewage in one and low shower water pressure, poor sink drainage and loose faucet in another. Also, the rooms were musty and extremely dusty. Housekeeping did not clean well and did not provide a proper replenishment of towels or wash cloths. Additionally, customer service was poor from Andrea at the front desk. She was nonchalant and seemed uninterested in our complaints. However, Carlos was great and helped us with a room change. His service was memorable. Ulises at the restaurant upstairs was also great.
Stayed 7 nights in Dec 2025

8/10 Good

Rajib

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice clean hotel with spacious room. The only downsides are the lack of readily available transportation to/from the hotel (except the hotel offered scheduled location specific shuttle) and the mediocre breakfast buffet, which is definitely not a Marriott standard.
Stayed 16 nights in Dec 2025

8/10 Good

Ting-Ying

Travelled with partner
Liked: Amenities
The staff are friendly, and the hotel’s location is great. However, the airport shuttle service was extremely disappointing. We landed 15 minutes early and still had to wait nearly two hours for pickup. The shuttle is operated by a third party (MTS), and because passengers were staying at different locations, they were unable to find available vans to pick us up. The hotel room itself was acceptable but not very clean. There was leaking around the dishwasher area on the floor, likely from previous guests, and we noticed bug or mud residue on the ceiling—something we didn’t see initially because we were not in the room during daylight for the first two nights.
Stayed 3 nights in Dec 2025