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Emporio Cancun Optional All Inclusive

4.0 star property

Photo gallery for Emporio Cancun Optional All Inclusive

On the beach, beach towels
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine
Meeting facility
Aerial view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪4 min walk‬
  • Delfines Beach
    ‪16 min walk‬
  • Aquaworld
    ‪17 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(23 reviews)
  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

8.8 out of 10
Excellent
(30 reviews)
  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Double Room, Partial Ocean View

8.6 out of 10
Excellent
(95 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

8.6 out of 10
Excellent
(32 reviews)
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.4 out of 10
Very good
(26 reviews)
  • 40 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

7.6 out of 10
Good
(14 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(14 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

8.2 out of 10
Very good
(47 reviews)
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Super Saver Non Refundable

Super Saver Non Refundable

Super Saver Non Refundable

  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

With a stay at Emporio Cancun Optional All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Iberostar Cancun Golf Course and Delfines Beach. .This beach resort is 2.8 mi (4.5 km) from La Isla Shopping Mall and 12.4 mi (20 km) from Moon Palace Golf Club.
View more Resorts in CancunOpens in a new window

What's nearby

  • Maya Museum of Cancun - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 4 min walk - 0.4 km
  • Delfines Beach - 16 min walk - 1.3 km
  • Aquaworld - 17 min walk - 1.5 km
  • El Rey Ruins - 3 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Hotel Emporio Cancun - ‬4 min walk
  • ‪Tun-kul - ‬4 min walk
  • ‪El Maguey, Restaurant - ‬12 min walk
  • ‪Market Place - ‬9 min walk
  • ‪MakiTaco - ‬9 min walk

About this property

Emporio Cancun Optional All Inclusive

On beach with outdoor pool, near Iberostar Cancun Golf Course
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 450 air-conditioned guestrooms. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as safes and coffee/tea makers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a waterslide, and a 24-hour fitness center. This resort also features wireless internet access (surcharge), concierge services, and an arcade/game room.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at CúA Culinary Artisans, one of the resort's 3 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the bar/lounge, the swim-up bar, or one of 2 poolside bars. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cancun? This resort has 8288 square feet (770 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 10:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 911 out of 1863 reviews
Rating 8 - Good. 398 out of 1863 reviews
Rating 6 - Okay. 249 out of 1863 reviews
Rating 4 - Poor. 137 out of 1863 reviews
Rating 2 - Terrible. 168 out of 1863 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Dorian Brisa Martinez

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They took forever at check in and forever to take our luggage up to our room and that made us waste a day! Waited an hour in line to check in and 2 hours for our luggage so by that time it got dark and could not enjoy the beach that day..
Stayed 4 nights in Apr 2025

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and safe and the property was well maintained.
Stayed 3 nights in May 2025

8/10 Good

janette, New york

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the kids in the adult pool
Stayed 5 nights in May 2025

10/10 Excellent

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite and friendly very attentive to service all around the property.
Stayed 6 nights in May 2025

10/10 Excellent

joseph

Stayed 2 nights in May 2025

6/10 Okay

Johanna

Travelled with family
Liked: Cleanliness
I didn't like that they didn't have good entertainment. One night they had a fire show, which was nice, but there was nothing for the other nights. My family stayed at more engaging hotels. I also thought it was weird that staff didn't know how to get around the hotel itself or activities outside of the hotel, it made me feel uncomfortable.
Stayed 5 nights in Apr 2025

6/10 Okay

Ana

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
When you walk in it smells moldy in the lobby and when you walk into your room moldy again the AC in the room barley works and kept turning off and we wouldn’t notice until we would start sweating from how hot it was getting. There is cockroaches in the room they would come out especially at night which was nasty. Food isn’t even all that if you’re expecting Mexican food you ain’t getting “Mexican” food. They have thousands of rooms but only a few beach chairs and umbrellas to offer so we obviously didn’t get a spot to sit at the beach. Over all I give this hotel a 3/5.
Stayed 4 nights in May 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Byron

Liked: Amenities, property conditions & facilities
Nice property
Stayed 3 nights in Feb 2025

10/10 Excellent

Talitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 8 nights in Jan 2025

10/10 Excellent

Carlos Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff, plenty of bars and space for adults as well as other areas for the kids. Right on the beach with food and bar.
Stayed 5 nights in Apr 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Dezmond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and accommodating. The property was very clean and so many activities available.
Stayed 2 nights in Apr 2025

2/10 Terrible

Allison

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are extremely rude if you do not know the language, very disappointing. Needs a very BIG upgrade it definitely is not a 5 or 4 star!!!! The only good thing was the beach.
Stayed 4 nights in Apr 2025

4/10 Poor

Michelle

Travelled with group
Liked: Amenities
Disliked: Cleanliness
Came in today from my flight. Arrived at 11 AM to emporio. They told us that the room was not ready until 3 pm. Okay, no problem. We show up at 3:02 and took approximately 40 minutes to get attended only to hear the front desk that our room was not ready. Apart from that, a flight crew came in did not have to wait the line, were able to get their room right away. It’s unfair we are paying for our rooms and are not even able to use our room at the time their website says and what they say. Throughout our stay we saw various cockroaches. We did tell staff. I never had this problem before. Really didn’t like how things changed
Stayed 3 nights in Apr 2025

8/10 Good

elsy Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

juan daniel

Stayed 7 nights in Apr 2025

6/10 Okay

Kayla

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Terrible service from staff, even when tipping. They would completely forget about our drink orders and never return. They were nice, but you have to work to get service. The check in process is crazy long. I really don’t understand why it’s such a process. Did not feel safe to venture off property, and even if I did there’s nothing to see anyways except a 7-11. Food…meh. Not great. Many things were not labeled so we had no idea what mystery meat was before us. For what it is, it’s ok. If you’re looking for a budget resort and only plan to sit poolside, it’ll do the job.
Stayed 3 nights in Apr 2025

10/10 Excellent

Bojana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful. The rooms are great. The pool and the cabanas are super nice. Food could use more delicious options.
Stayed 7 nights in Apr 2025

8/10 Good

Lazaro Duglas Reyna, Montreal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was disorganized and chaotic, but other than that was a very nice experience. However, some of the railing around restaurants and stairs felt loose and dangerous I would never lean on those.
Stayed 7 nights in Apr 2025

10/10 Excellent

Josslyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was kept up well
Stayed 5 nights in Jan 2025

10/10 Excellent

Nanak

Stayed 2 nights in Apr 2025

10/10 Excellent

Grover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

2/10 Terrible

Caitlin

Disliked: Cleanliness, staff & service, property conditions & facilities
This resort was not well maintained, understaffed and overpriced. Checking in was a nightmare. I actually left because there were so many people in the lobby. There was mold in the bathroom, they had plastic covering fences which just looked so tacky. I only had one thing to eat and definitely wouldn’t recommend their food. When I was checking out they tried billing me extra for food and drinks that should have been all inclusive and it was food I never ate.
Stayed 1 night in Apr 2025

6/10 Okay

Lee

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Property and facilities are clean however some areas are dated and in need of refurbishment. There is building work going on which I was not aware of before booking. Asked for a high chair for a baby in the sports bar for the baby to eat, was told no. Had to go and get it myself from the restaurant. Very poor service. Food is generally acceptable. Service is hit and miss in the buffet restaurant. Had an amazing sea view from the room. For the price it was ok but I wouldn’t return.
Stayed 8 nights in Apr 2025