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Emporio Cancun Optional All Inclusive

4.0 star property

Photo gallery for Emporio Cancun Optional All Inclusive

Front of property
3 restaurants, breakfast, lunch, dinner served; international cuisine
Sports bar
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪4 min walk‬
  • Place, Delfines Beach
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

8.4 out of 10
Very good
(52 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(30 reviews)
  • Resort view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Partial Ocean View

8.6 out of 10
Excellent
(116 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

8.8 out of 10
Excellent
(37 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

8.4 out of 10
Very good
(44 reviews)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.6 out of 10
Excellent
(31 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(15 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

7.8 out of 10
Good
(20 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Super Saver Non Refundable

Super Saver Non Refundable

Super Saver Non Refundable

9.0 out of 10
Wonderful
(14 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

With a stay at Emporio Cancun Optional All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and Iberostar Cancun Golf Course. .This beach resort is 2.8 mi (4.5 km) from La Isla Shopping Mall and 12.4 mi (20 km) from Moon Palace Golf Club.
View more Resorts in CancunOpens in a new window

What's nearby

  • Maya Museum of Cancun - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 4 min walk - 0.4 km
  • Oasis Arena - 11 min walk - 0.9 km
  • Delfines Beach - 16 min walk - 1.3 km
  • Aquaworld - 17 min walk - 1.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Bahia Rodizzio - ‬4 min walk
  • ‪Playa - Beach - ‬3 min walk
  • ‪Flama - ‬3 min walk
  • ‪Piña Colada - ‬5 min walk
  • ‪Tun-kul - ‬4 min walk

About this property

Emporio Cancun Optional All Inclusive

Emporio Cancun Optional All Inclusive offers 545 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 545 air-conditioned guestrooms. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as safes and coffee/tea makers.
Dip into one of the 3 outdoor pools or enjoy other recreational amenities including a waterslide and a 24-hour fitness center. This resort also features wireless internet access (surcharge), concierge services, and an arcade/game room.
Enjoy international cuisine at CúA Culinary Artisans, one of the resort's 3 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cancun? This resort has 8288 square feet (770 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 545 for adults and MXN 370 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Playground
  • Stereo
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 545 for adults and MXN 370 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1211 out of 2466 reviews
Rating 8 - Good. 533 out of 2466 reviews
Rating 6 - Okay. 334 out of 2466 reviews
Rating 4 - Poor. 166 out of 2466 reviews
Rating 2 - Terrible. 222 out of 2466 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Sarah

The room was small
Stayed 1 night in Jan 2026

10/10 Excellent

Michal

Liked: Cleanliness, amenities, property conditions & facilities
The food here is high quality, very fresh and lots of choices, the stay here was perfect from service to rooms that is very clean . They extended our checkout as complimentary since our flight was delayed. The reception manager was very accommodating . The best was the Christmas party they held it was unbelievable from the show to the abundance of food!!!! above our expectations . Will definitely come back !! Thank you for your hard work amigos 💜💜💜
Stayed 9 nights in Dec 2025

8/10 Good

Joshua

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Pools were cold, hot tub was cold. Property was also under construction which was not advertised. Rooms were pretty dated, mold around shower doors, found hair in shower and bathtub when we checked in. They also DO NOT stock your mini fridge. You get 4 bottles of water per day and that’s it. No snacks or drinks. Property itself is smaller and easy to navigate. Just a lot of stairs! Elevators were super slow so it was faster to take stairs. Buffets were pretty good, a lot of options, food was warm and fresh. No nightly shows or entertainment. Pretty quite. We found the buffets to actually be better than the 2 restaurants. Best part of this resort….the beach! Excellent beach, clean. Hard to get a drink tho. We had to walk to the bar the get drinks.
Stayed 5 nights in Dec 2025

2/10 Terrible

Hamida

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
⭐ 1/5 Very disappointing stay despite a great location. Customer service was inconsistent, hygiene at the buffet was questionable, and the resort is not kid-friendly at all. There were no real children’s activities, and construction was happening near the kids area. The beach lifeguard was aggressive and yelled at me while I was standing next to my child instead of calmly explaining safety. Food allergy awareness was poor, with cross-contamination and no milk alternatives. After a seven-night all-inclusive stay, we were still asked to pay for a simple snack for our child after checkout, which summed up the overall experience. The only positives were the Fasano restaurant and the yoga instructor, who were both excellent. We would not stay here again.
Stayed 7 nights in Dec 2025

6/10 Okay

Joel

Liked: Property conditions & facilities
Yes, everything went good. Except for my shuttle back to the airport they forgot to pick me up. They say I was a late show, but I was there a half hour before and I got charged for it. Not very happy about that. I hope I can get some kind of refund.
Stayed 6 nights in Dec 2025

10/10 Excellent

Jiaming

Stayed 5 nights in Dec 2025

6/10 Okay

Anthony

Stayed 7 nights in Dec 2025

8/10 Good

Eva

Stayed 3 nights in Dec 2025

6/10 Okay

Hyeyoung

Stayed 3 nights in Dec 2025

10/10 Excellent

Jose Karlo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice ! Great room service
Stayed 7 nights in Dec 2025

2/10 Terrible

Darrell

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked an ocean view room but instead received a view of construction. Of course that came with noise. This is something that guests should be made aware of ahead of time. Property was unwilling to accommodate me in anyway. I would not recommend.
Stayed 3 nights in Dec 2025

10/10 Excellent

Thyagaraja Milan

Liked: Cleanliness, amenities, property conditions & facilities
Hotel clean .. good landscape and great atmosphere
Stayed 3 nights in Dec 2025

8/10 Good

Ahmed

Stayed 1 night in Dec 2025

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great!! Hotel was close to a lot of places to go.
Stayed 4 nights in Dec 2025

8/10 Good

Jamie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this resort! The staff was genuinely friendly and attentive, making us feel welcomed from the moment we arrived. The beach area and property are absolutely beautiful, providing stunning views and a relaxing atmosphere. Even though one pool was under renovation and there was some ongoing construction, it didn’t affect our overall experience. The food was delicious, with a variety of new options available daily, which kept our meals interesting and enjoyable. We also did quite a bit of walking, which I personally enjoyed, though I realize it may not be for everyone. What stood out most was the positive vibe and accepting attitude that everyone had. It’s a place to relax, have fun, and make new friends — life's too short to nitpick over every little detail. If you're looking for a resort with a great ambiance, friendly people, and a laid-back feel, I definitely recommend this place. We left with great memories and a renewed sense of enjoyment.
Stayed 5 nights in Dec 2025

10/10 Excellent

Misael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Alhan

Liked: Cleanliness
Stayed 3 nights in Nov 2025

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff were very nice. We enjoyed the view from the hotel to the beach.
Stayed 6 nights in Dec 2025

10/10 Excellent

James W

Stayed 2 nights in Dec 2025

8/10 Good

LUCKY, Hempstead

Stayed 1 night in Dec 2025

2/10 Terrible

sanh

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were doubled charged for our stay thru online and in person. We inquiry about this the last 4 days and finally got our refund 2 days after we left. The rooms had roaches and stayed on the floor for 2 days even after the maid came and cleaned. Our air conditioner went out after the 2nd night and had to get another room. The bathrooms especially showers had mold. There blinking red light by the end and bathroom that are motion detected which raised a red flag. The blinking light only came on when you moved. You have no control of the ac and certain temp. Gets cold at night but you can’t adjust the temp at all. Highly do not recommend especially with the blinking light.
Stayed 5 nights in Nov 2025

10/10 Excellent

Michele R

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazingly helpful and friendly. Everything was so clean and beautiful. Most of the resort restaurants order from the same kitchen which is interesting. But menu choices are slightly different. This resort is close to many options for shopping, restaurants, activities. I would definitely stay here again
Stayed 5 nights in Dec 2025

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious in all of the restaurants inside of the resort.
Stayed 3 nights in Dec 2025

10/10 Excellent

Eric, Kennesaw

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this hotel is fantastic! The pools, beach, facilities, rooms, etc were all top notch! However, I had some minor problems. The ice maker on my floor was broken the entire week that I was there & it didn't seem like there was any effort to fix it. I had to call their service department, who arrived very quickly, to address problems with the air conditioning in my room. However, I think the problem may have been my lack of understanding of the door sensors, which all have to closed before the a/c would come on, which was not clearly explained to me. The technicians do not speak English making communication difficult. Also, the thermostat in the room had an extremely bright backlight, which never cut off, making it difficult to sleep. It was like having the sun next to our bed! I tried covering it up with clothes, towels, etc. But, they really need to fix that. They use blackout curtains to keep the outdoor light from coming in but the bright light from the thermostat was far worse. I chose the all inclusive breakfast only option, which I believe is the best choice. It's the same food everyday but the variety is so huge that I never got board with breakfast 6-12PM. Some others complained that the meals for lunch and dinner were also the same food each day and sometimes served cold. But, I did not personally experience that since I got the breakfast only option. Also, a larger refrigerator inside the room would have been nicer. But overall, I would certainly return again.
Stayed 7 nights in Dec 2025

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and entire resort were spotless, view of the ocean was amazing. Food was very good
Stayed 7 nights in Dec 2025