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Occidental Costa Cancún All Inclusive

3.5 star property

Photo gallery for Occidental Costa Cancún All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
Property video
Garden
Interior entrance
Junior Studio Suite, Hot Tub, Ocean View

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa pool
  • Parking included

Explore the area

View map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Escénica Tower
    ‪2 min walk‬
  • Place, Playa Tortugas
    ‪6 min walk‬
  • Place, Langosta Beach
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

8.0 out of 10
Very good
(309 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Terrace

Double Room, Terrace

Double Room, Terrace

7.6 out of 10
Good
(72 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

8.2 out of 10
Very good
(65 reviews)
  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

2x2 interconnecting rooms

2x2 interconnecting rooms

8.4 out of 10
Very good
(40 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Junior Studio Suite, Hot Tub, Ocean View

Junior Studio Suite, Hot Tub, Ocean View

Junior Studio Suite, Hot Tub, Ocean View

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 77 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

With a stay at Occidental Costa Cancún All Inclusive in Cancun (Zona Hotelera), you'll be a 4-minute walk from Escénica Tower and a 3-minute drive from Puerto Cancun Marina Town Center. .This all-inclusive property is 3.4 mi (5.5 km) from Plaza 28 and 3.8 mi (6.2 km) from La Sagrada Familia Parish.

What's nearby

  • Teatro de Cancún - 1 min walk - 0.0 km
  • Escénica Tower - 2 min walk - 0.2 km
  • Playa Tortugas - 6 min walk - 0.6 km
  • Langosta Beach - 13 min walk - 1.1 km
  • Las Perlas Beach - 19 min walk - 1.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Restaurant Dos Lunas - ‬6 min walk
  • ‪The White Box Gastrobar - ‬8 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Los Chachalacos - ‬4 min walk
  • ‪Carnitas Michoacán - ‬4 min walk

About this property

Occidental Costa Cancún All Inclusive

Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 358 guestrooms featuring free minibar items and plasma televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a hot tub, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy seafood at La Claraboya, one of the property's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to noon.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
La Claraboya - This restaurant specializes in seafood. Reservations are required.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
Albatros - This buffet restaurant specializes in international cuisine. Open daily.
Late night fare is available from room service (during limited hours).

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Room service during certain hours (limited menu)

Land activities

Fitness facilities

Entertainment

Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Albatros
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

We should mention

Pool access available from 8:00 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Occidental Costa Cancún All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1207 out of 2692 reviews
Rating 8 - Good. 696 out of 2692 reviews
Rating 6 - Okay. 416 out of 2692 reviews
Rating 4 - Poor. 177 out of 2692 reviews
Rating 2 - Terrible. 196 out of 2692 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

EVI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

10/10 Excellent

Virgilio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staffs are approachable ...
Stayed 7 nights in Dec 2025

6/10 Okay

Mickey

Stayed 7 nights in Dec 2025

10/10 Excellent

Kim

Stayed 7 nights in Dec 2025

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean, staff was great. The food was pretty good but the reservation situation was less than adequate. Bars were only stocking quality liquor. Beverage options were not adequate and should consider stepping that up.
Stayed 6 nights in Dec 2025

10/10 Excellent

Constance

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Property well maintained and clean. Excellent staff. Food was ok. Plenty of it though. Would absolutely stay here again.
Stayed 4 nights in Dec 2025

8/10 Good

Laura Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

8/10 Good

Lyubov

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms are clean. Food are good, but the beach is a very small and rocky, and the boat station is right next to it
Stayed 7 nights in Dec 2025

10/10 Excellent

Daysi Mariela

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, great food, and great staff. Would recommend to all.
Stayed 6 nights in Dec 2025

8/10 Good

Nathan Van

Stayed 6 nights in Dec 2025

2/10 Terrible

Erika, Sacramento

Liked: Staff & service
I didn’t get to stay because of the unrest in Mexico and the citizens of the US being targets for kidnapping and killing. The hotel was very nice about setting up a refund but because I booked with Expedia I didn’t get the refund or credit to go when it was safe. I contacted the hotel and they were very polite and responsive. I just know if I stayed the resort would have been great and all I hoped it would have been.
Stayed 1 night in Dec 2025

2/10 Terrible

Jordan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from breakfast, the food was horrendous. Our AC stopped working the first night (I think on purpose) and kicked back on 45 seconds after I spoke to someone about it. Drinks are fine but servers never come around. Would definitely not recommend this place to anyone.
Stayed 4 nights in Dec 2025

10/10 Excellent

Meg JIanne Venice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stayed here at Occidental Costa Cancun. Special thanks to my amiga Linda from Snack Bar. Great service and always happy. Gracias.
My Whole family from Canada.
Stayed 7 nights in Dec 2025

8/10 Good

Vishwa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean and the support staff was good. Be wary of the number of restaurants you could go to even if you’ve paid for a7-day visit. Also, book your restaurants within the first couple of days. Beach wasn’t great but a good all inclusive place.
Stayed 5 nights in Dec 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Everything was very clean and the staff was great. We would definitely stay there again, loved our stay at the Occidental Costa Cancún!
Stayed 6 nights in Dec 2025

8/10 Good

YUNAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This resort did what they are supposed to do. It’s good for my expectations. One thing I don’t like is the way they are trying to sell the membership. After checking in, a lady with uniform told us it’s their resort’s program, to present the other better occidental resort, customer s can have lunch there, might get good discounts in the future bla bla. They paid taxi to send us to the other occidental resort. One lady there worked with us, showed us the resort, had lunch with us… at the end, they presented the membership deal. We rejected it, they sent us back with prepaid taxi. If I knew it was for selling membership, I wouldn’t spend time on it.
Stayed 4 nights in Dec 2025

2/10 Terrible

Mikhaila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food options for breakfast, lunch and dinner were terrible. The 24hr snack bar was just as bad, if not worse. The serving stations were never clean, utensils were dirty and there were gnats on the fruits and vegetables. The drinks were also bad. Drinks had minimal liquor, made up of mainly syrups and sugars. Nothing was served fresh. There was no kind of authentic Mexican food or drinks throughout the entire resort. The “Mexican” restaurant they have onsite has nothing authentic to it. We had to leave the resort to find something appetizing and edible. The waitstaff was rude and didn’t move with urgency. Customer service was also rude. We had issues with one of our rooms due to extreme condensation, electrical outlets not working along with the phone not working either. When we asked staff for assistance, they were short with us. I do NOT recommend staying at this resort.
Gnats on food
Stayed 4 nights in Dec 2025

2/10 Terrible

Joao

Disliked: Cleanliness, amenities, property conditions & facilities
Don't fulfill the agreement
Stayed 6 nights in Oct 2025

10/10 Excellent

ANH

Stayed 5 nights in Dec 2025

6/10 Okay

Aubrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
For an all inclusive stay, I would rate it 3/5. However, for the actual hotel I would say 5/5. The food is incredibly disappointing and the breakfast/lunch buffet is subpar. For dinner, you have to make reservations ahead of time and if you don’t, you have to eat at the “snack bar” which is a bunch of garbage. The bars make incredibly weak drinks (however: the “ticket to fly” drink is one of the few that actually have enough to make you tipsy!!) that are basically just juice. The pool is not heated and rarely has that many people in it. Our room with an ocean view was perfect though: clean, beautiful view, and exactly what we needed. Room service is $9 per plate for once again subpar food. For dinner, the best place is the Mexican restaurant, the rest is all very bad. So, if you need a hotel: this place is perfect. However, do NOT book this for all inclusive because the food and drinks are awful.
from ocean view room
by the beach
beach at hotel
view from hotel
Stayed 5 nights in Dec 2025

8/10 Good

Stephen Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good
Stayed 3 nights in Dec 2025

10/10 Excellent

Irena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The towels,bedding were snow white.Room,and area around the property was perfect clean.Everywhere youn can feel the cleanliness and freshness.
Stayed 12 nights in Dec 2025

2/10 Terrible

ruben

Disliked: Cleanliness, amenities, property conditions & facilities
Support lacking for sure inconsiderate !!!
Stayed 5 nights in Nov 2025

10/10 Excellent

Jacob

Stayed 4 nights in Dec 2025

10/10 Excellent

Guadalupe, hampton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
As usual our room was excellent. And the staff very easy to work with. Room cleaning...outstanding....
Stayed 13 nights in Dec 2025