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Melia Casa Maya Cancun All Inclusive

4.0 star property

Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
Property video
Water park
4 restaurants, lunch served, local cuisine
4 restaurants, lunch served, local cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

View map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪17 min drive‬
  • Place, La Isla Shopping Mall
    ‪33 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪95 min drive‬

Room options

View all photos for Melia Room, Room, Ocean View

Melia Room, Room, Ocean View

Melia Room, Room, Ocean View

8.8 out of 10
Excellent
(16 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View

Melia Suite Ocean View

9.6 out of 10
Exceptional
(14 reviews)
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

  • 104 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View

The Level, Room, Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard with Ocean View

1 bedroom, down duvets, minibar, soundproofing

Room Standard with Ocean View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

1 bedroom, down duvets, minibar, soundproofing

Suite Junior with Ocean View

  • 81 sq m
  • Sleeps 5

View all photos for Room Superior with Ocean View

1 bedroom, down duvets, minibar, soundproofing

Room Superior with Ocean View

  • 41 sq m
  • Sleeps 4

View all photos for Suite Superior with Ocean View

1 bedroom, down duvets, minibar, soundproofing

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 5

View all photos for Suite Superior with Ocean View

1 bedroom, down duvets, minibar, soundproofing

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 5

View all photos for Family Suite -8 guests- Superior with Ocean View

1 bedroom, down duvets, minibar, soundproofing

Family Suite -8 guests- Superior with Ocean View

  • 104 sq m
  • Sleeps 10

Room Standard with Ocean View

  • 41 sq m
  • Sleeps 1

Suite Junior with Ocean View

  • 81 sq m
  • Sleeps 1

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 1

Suite Superior with Ocean View

  • 81 sq m
  • Sleeps 1

Family Suite -8 guests- Superior with Ocean View

  • 104 sq m
  • Sleeps 1

Room Superior with Ocean View

  • 41 sq m
  • Sleeps 1

View all photos for Room Standard

1 bedroom, down duvets, minibar, soundproofing

Room Standard

9.6 out of 10
Exceptional
(4 reviews)
  • 39 sq m
  • Sleeps 4

View all photos for Apartment Standard

1 bedroom, down duvets, minibar, soundproofing

Apartment Standard

10.0 out of 10
Exceptional
(1 review)
  • 82 sq m
  • Sleeps 6

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About the area

Cancun

With a stay at Melia Casa Maya Cancun All Inclusive in Cancun (Zona Hotelera), you'll be a 1-minute drive from Langosta Beach and 6 minutes from Cancun Convention Center. .This all-inclusive property is 4.9 mi (7.9 km) from La Isla Shopping Mall and 5.2 mi (8.4 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Langosta Beach - 1 min walk - 0.0 km
  • Tortuga Beach - 17 min walk - 1.5 km
  • Playa Tortugas - 8 min drive - 2.1 km
  • Cancun Convention Center - 17 min drive - 4.5 km
  • La Isla Shopping Mall - 33 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Swim-up Bar - ‬6 min walk
  • ‪Restaurant Dos Lunas - ‬10 min walk
  • ‪Wink Lobby Bar - ‬4 min walk
  • ‪Sport Bar - ‬9 min walk

About this property

Melia Casa Maya Cancun All Inclusive

Beachfront property with 4 restaurants and 2 outdoor pools
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down comforters. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 260 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Satisfy your appetite with local cuisine at Merkado, one of the property's 4 restaurants. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Merkado - This restaurant specializes in local cuisine.
Lobby Bar Boreal - Onsite lobby lounge. Open daily.
Cape Nao - This restaurant overlooks the ocean and specializes in international cuisine. Open daily.
Casa Nostra - This restaurant specializes in Italian cuisine. Open daily.
The Grill - This restaurant serves lunch only. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 136 out of 290 reviews
Rating 8 - Good. 82 out of 290 reviews
Rating 6 - Okay. 37 out of 290 reviews
Rating 4 - Poor. 16 out of 290 reviews
Rating 2 - Terrible. 19 out of 290 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Sheila

Travelled with family
The rules were dirty and we’re not up to par
Stayed 5 nights in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Veranika

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2025

4/10 Poor

Dyanet

Stayed 4 nights in Jul 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, property conditions & facilities
We had a great time at this property. The staff were mostly kind they just seemed under staffed.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ruben Robbhinds Rodriguez, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortably
Stayed 3 nights in Jul 2025

8/10 Good

YESSENIA

Liked: Staff & service, property conditions & facilities
I am a very picky about cleaning, the room was clean but the bathroom need it more attention the sink, under the snick and the shower. We had a room change because the first one only had a partial ocean view and we had requested an ocean front, they were great at changing the room for us, but the first room had bu
Stayed 5 nights in Jul 2025

10/10 Excellent

Hoang Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Beatriz

Stayed 3 nights in Jul 2025

10/10 Excellent

Lesly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy excelente servicio y sobre todo el hotel es muy bonito y muy limpio. El personal es muy amable y siempre están al pendiente de los hospedes.
Stayed 5 nights in Jul 2025

8/10 Good

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

8/10 Good

Kujtim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2025

6/10 Okay

Magdalena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice, it’s newly remodeled and our one bedroom suite was awesome with great views. The water park was also great. But, it’s a smaller resort than we are used to. They only had two restaurants in addition to the buffet. And a BIG negative was the fact that the beach was public. There were so many people not from the hotel using the beach and there are no restrooms provided for them - we saw poop floating in the water. It was very disappointing. Also, zero shade on the beach. Almost no palm trees or umbrellas to provide some shade. There were 4 umbrellas for 200 or so chairs. We will not return.
Sea view
Pool
View from our balcony
Night view
Stayed 7 nights in Jul 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Kelem Ugalde

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The attention from perssonal was very nice. The only objection about the hotel is the buffet, I guess is very poor in lunch and dinner, better at breakfast
Stayed 4 nights in Jul 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager Armando was super. He was very easy to talk to and he would help with any problem or concern we had. He's the ultimate Manager. Very friendly and always looking to make sure that the Guest was satisfied. If I had a business, I would want someone like him to be the manager. In addition to Armando, there are a few others I'd like to commend. Gemma, waitress, is a hard worker and tries to make sure you're comfortable with your dining. Moses, Bellhop, was very helpful and a very friendly person. He was always willing to help to make sure our stay was enjoyable. As well as JaFet. Very pleasant gentleman and was always there to help with any question or with our luggage. Overall, we enjoyed out stay at Melia Casa Maya Cancun, and would definitely consider a return stay there. Thanks to you all: Armando, Gemma, Moses and JaFet. You made our stay most enjoyable.
Stayed 6 nights in Jul 2025

10/10 Excellent

Julio Cesar Sanchez, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel renovado. Staff muy atento. Excelente parque de agua.
Stayed 4 nights in Jul 2025

8/10 Good

Leoadan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Jasenka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had an amazing time! Elvis, the waiter, was exceptionally helpful and personable.
Stayed 6 nights in Jul 2025

2/10 Terrible

Claudia

Travelled with family and small children
Liked: Cleanliness, amenities
Thus resort was so small. The buffet was so small with super small options not alot of fresh fruits. The staff does not know what is going on. My room was booked as the level, was supposed to be bigger and better. It was so small. They need nore staff. They only have one bar outaide with 1 bartender. The wait for check out was so long we had to wait in the super hot lobby for xhexk out. It definitely needs improvement.
Stayed 6 nights in Jul 2025

2/10 Terrible

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Edward

Stayed 4 nights in Jul 2025

10/10 Excellent

Melvin, Lakewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful. It is not perfect, but it is great. Let me states some pros and cons. I'll start with the cons. The food was a hit or miss for me. Some of the food was very bland like the chicken tacos and most of the food at the Italian restaurant. That restaurant is only open for dinner and a reservation was needed. The service there was bad, too. We waited too long for below average food. It was also really disappointing that the Italian place is the only place that pizza is guaranteed to be available. One of my kids REALLY loves pizza. They did have tacos every night at The Grill. I can only recommend the asada tacos. They were great! The chicken tacos were really bad. No flavor whatsoever. The buffet is also hit or miss, but the are more hits there. Now onto the pros. The restaurant by the beach is awesome. I think we tried everything there and loved it all. At night a reservation is needed, but it is very worth it! I think you do need to be in a room at The Level to get into that restaurant. We had two rooms at this hotel and both had great views. The AC in the rooms was top notch. It felt great to go to the rooms for relief from the heat. The waterpark was a nice added bonus to the hotel, but it was not for us. We preferred the BEACH. The beach really made this hotel the BEST. In the past we have stayed at hotels in Cancun where the beaches are not good. The beach was SO GREAT that we never set foot in any pool. I highly recommend this hotel.
Stayed 4 nights in Jul 2025