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Aloft Cancun

3.5 star property

Photo gallery for Aloft Cancun

View from property
Meeting facility
42-inch LCD TV with satellite channels, TV
Minibar, in-room safe, desk, laptop workspace
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Boulevard Kukulcan Km 9, Mz 48 L-8-1, Zona Hotelera, Cancun, QROO, 77500
  • Place, UltraMar Ferry Terminal
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪3 min walk‬
  • Place, Caracol Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for aloft, Room, 2 Queen Beds, Lagoon View

aloft, Room, 2 Queen Beds, Lagoon View

aloft, Room, 2 Queen Beds, Lagoon View

8.2 out of 10
Very good
(13 reviews)
  • Lagoon view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed, Ocean View

aloft, Room, 1 King Bed, Ocean View

aloft, Room, 1 King Bed, Ocean View

7.0 out of 10
Good
(7 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed, Lagoon View

Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Lagoon View

7.0 out of 10
Good
(14 reviews)
  • Lagoon view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Ocean View

Beach/ocean view

aloft, Room, 2 Queen Beds, Ocean View

7.6 out of 10
Good
(18 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds

8.0 out of 10
Very good
(98 reviews)
  • Lagoon view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • Lagoon view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

With a stay at Aloft Cancun in Cancun (Zona Hotelera), you'll be steps from UltraMar Ferry Terminal and Cancun Convention Center. .This hotel is 0.1 mi (0.2 km) from Caracol Beach and 2.3 mi (3.7 km) from La Isla Shopping Mall.

What's nearby

  • UltraMar Ferry Terminal - 2 min walk - 0.2 km
  • Cancun Convention Center - 3 min walk - 0.3 km
  • Caracol Beach - 5 min walk - 0.4 km
  • Gaviota Azul Beach - 6 min walk - 0.6 km
  • Forum Beach - 6 min walk - 0.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Café Illy by Chedraui - ‬4 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Vips - ‬2 min walk
  • ‪Mediterraneo - ‬3 min walk

About this property

Aloft Cancun

Aloft Cancun offers 177 air-conditioned accommodations with minibars and safes. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 177 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
You can enjoy a meal at NOOK serving the guests of Aloft Cancun, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Cancun? This hotel has 366 square feet (34 square meters) of space consisting of conference space and a meeting room.
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
NOOK - Onsite restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: MXN 270 for adults and MXN 135 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • NOOK

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 366 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2013
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 1140
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1140
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 68.5 per accommodation, per night
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2000 per accommodation, per night
  • Service fee: MXN 3 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 270 for adults and MXN 135 for children
  • Pet fee: MXN 68.5 per accommodation, per night
  • Early check-in fee: MXN 1140 (subject to availability)
  • Late check-out fee: MXN 1140 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Aloft Cancun
Aloft Hotel Cancun
Cancun Aloft
Aloft Cancun Hotel

Aloft Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 186 out of 327 reviews
Rating 8 - Good. 78 out of 327 reviews
Rating 6 - Okay. 31 out of 327 reviews
Rating 4 - Poor. 14 out of 327 reviews
Rating 2 - Terrible. 18 out of 327 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

mathieu

Stayed 1 night in Dec 2025

8/10 Good

Hongying

Stayed 6 nights in Dec 2025

6/10 Okay

Vanessa

Disliked: Amenities
Strange rooftop pool - very few chairs scattered around. Very busy beach, not super clean hotel. Not terrible overall but it’s not the Mexican resort experience we were looking for.
Stayed 3 nights in Dec 2025

10/10 Excellent

Xin Joyce

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, staff is friendly . Close to everything…..
Stayed 6 nights in Dec 2025

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities
Very clean and strategically located for all activities and transportation. Value for money!
Stayed 3 nights in Dec 2025

4/10 Poor

Yong, San Jose

Travelled with family
Take so long (near 3 hours)for check in.
Stayed 4 nights in Dec 2025

2/10 Terrible

Ashwini

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
For breakfast they somehow add bacon in scrambled eggs which may not be okay for many people.
Stayed 3 nights in Dec 2025

8/10 Good

Yihui, Potomac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

2/10 Terrible

Braughnwynn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was terrible! We checked out a day early. I reserved a king bed ocean view room. That is not what we were given. Furthermore, there were all sorts of problems with the room — toilet not flushing, shower not draining, non working safe. And the condition of the room…. At the very least a fresh coat of paint. The “rooftop bar” is a joke. Not at all a rooftop bar. 8 lounge chairs & a couple sitting chairs on a cement slab are hardly what one would call a rooftop bar. I made management aware of all the issues and yet did nothing! They even admitted room 408 is a terrible room… and yet nothing.
Stayed 2 nights in Dec 2025

8/10 Good

Myriam

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

ling

Stayed 3 nights in Dec 2025

4/10 Poor

Jarrod

Stayed 2 nights in Dec 2025

10/10 Excellent

Marco Antonio

Stayed 2 nights in Dec 2025

2/10 Terrible

Tom

Stayed 2 nights in Nov 2025

10/10 Excellent

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Dec 2025

10/10 Excellent

Aiqun

Stayed 1 night in Dec 2025

8/10 Good

Shastri, Diego martin

Excellent location.
Stayed 3 nights in Dec 2025

8/10 Good

Dana

Stayed 2 nights in Dec 2025

6/10 Okay

Dana

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room's temprature was unable to be regulated. It was very cold throughout the stay and we were told that there was no heater in the room. Maintenance came into adjust the fan but the room quickly turned back to being cold.
Stayed 1 night in Dec 2025

2/10 Terrible

Dana

Travelled with family
Disliked: Amenities
I syill dont have my confirmed check in
Stayed 1 night in Dec 2025

10/10 Excellent

Kristen

Liked: Cleanliness, property conditions & facilities
Room was spotless and well taken care of, staff was wonderful. I was a solo traveller and felt safe and welcomed in the hotel, i appreciated that its not a party hotel and was quiet while I was there for a conference.
Stayed 9 nights in Nov 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very helpful, would stay again
Stayed 2 nights in Nov 2025

8/10 Good

Shailesh

Travelled with family
Liked: Cleanliness
Clean room, neat
Stayed 4 nights in Nov 2025

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Room was clean, quiet. Breakfast was a convenient start to the day.
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Friendly, helpful staff. Cool shower.
Stayed 3 nights in Oct 2025