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Riley, a Crystalbrook Collection Resort

Hotel Class
5 out of 5

Information

Reviews

4.6 / 5Wonderful
206 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Muddy's Playground
    4 min walk
  • Popular Location
    Cairns Base Hospital
    4 min walk
  • Popular Location
    Cairns Aquarium
    6 min walk
  • Airport
    Cairns, QLD (CNS-Cairns Intl.)
    7 min drive

Choose dates to view prices

Book online or call:

1800 781 504
  • Twin Sea View - Room Only

    More details
  • Twin Sea View - Buffet Breakfast

    More details

About this area

Cairns

Located in Cairns, Riley, a Crystalbrook Collection Resort is in the city center and by the ocean. Cairns Marlin Marina and Reef Fleet Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Cairns Esplanade and Centenary Lakes Botanic Gardens. Esplanade Lagoon and Skyrail Rainforest Cableway are not to be missed. Our guests appreciate the hotel's central location.

What's nearby

  • Popular Location
    Muddy's Playground - 4 min walk
  • Popular Location
    Cairns Base Hospital - 4 min walk
  • Popular Location
    Cairns Aquarium - 6 min walk
  • Popular Location
    Cairns Esplanade - 10 min walk
  • Popular Location
    Cairns Night Markets - 10 min walk

Getting around

  • Cairns Station - 2 min drive
  • Cairns, QLD (CNS-Cairns Intl.) - 7 min drive

Restaurants

  • Paper Crane – Poolside restaurant with a bar offering Asian cuisine. Serves breakfast, lunch, and dinner daily. Reservations required.
  • Greenfields – Poolside café with a bar offering local and international cuisine. Serves breakfast, lunch, and dinner daily. Reservations required.
  • Rocco – Ocean-view rooftop bar with a bar offering Mediterranean cuisine. Serves dinner and light fare daily. Reservations required.

About this property

Riley, a Crystalbrook Collection Resort

Along with 3 restaurants, this smoke-free hotel has an outdoor pool and 3 bars/lounges. WiFi in public areas is free. Other amenities include a 24-hour fitness center, a poolside bar, and valet parking. All 311 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and flat-screen TVs with digital channels. Other amenities available to guests include 24-hour room service, first-run movies, and Netflix.

Policies

Check-in

Check-in available 24 hours
Express check-in
Minimum check-in age - 18

Special check-in instructions

This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights. For more details, please contact the property using the number provided on the booking confirmation email.

Check-out

Check-out before 11 AM
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Pets

  • Pets not allowed (service animals welcome)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 38.00 for adults and AUD 38.00 for children (approximately)
  • Self parking fee: AUD 12.00 per day
  • Valet parking fee: AUD 20.00 per day (in/out privileges)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Pool access available from 7 AM to 9 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. Parking height restrictions apply.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: AUD 12.00 per day
  • Valet parking: AUD 20.00 per day
  • Parking height restrictions apply

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: AUD 38.00 for adults and AUD 38.00 for children
  • 3 restaurants
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Billiards/pool table
  • Outdoor pool
  • Spa services

Family friendly

  • Dry cleaning service
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Japanese
  • Spanish

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Digital channels
  • First-run movies
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Nearby activities

Where to eat

  • Paper Crane – Poolside restaurant with a bar offering Asian cuisine. Serves breakfast, lunch, and dinner daily. Reservations required.
  • Greenfields – Poolside café with a bar offering local and international cuisine. Serves breakfast, lunch, and dinner daily. Reservations required.
  • Rocco – Ocean-view rooftop bar with a bar offering Mediterranean cuisine. Serves dinner and light fare daily. Reservations required.
4.6

Wonderful

5 - Excellent
148
4 - Good
39
3 - Okay
14
2 - Mediocre
0
1 - Poor
5
4.7
Cleanliness
4.6
Service and Staff
4.6
Amenities
4.7
Property condition

5/5 Excellent

Loved the pool area and choice of bars. Check in was late so we had to wait around for over an hour

Stayed 1 night in Oct. 2019

4/5 Good

I enjoyed my stay here, wonderful restaurant at the top of the tower. Could have done with some cups for tea,( there was no english breakfast ea anyway) as there were only coffee cups in the room, and I was not able to use room service, as I did not know how to use the ipad.BUT on the whole, fabulous staff and location beautiful...

Stayed 1 night in Aug. 2019

5/5 Excellent

Beautiful, well set out and furnished room. Great room service and amazing spa - Eleme, easy to book and 5 star quality treatment!

Stayed 1 night in Aug. 2019

5/5 Excellent

we loved the sat evening dj young friendly service ,very Australian !! loved pretty much everything only real grumble was kids in cocktail bar but was perfect romantic anniversary break for hubby and I warm and delicious

Stayed 4 nights in Jul. 2019

1/5

utter disappointment

Spoiled my whole special weekend. Supposed to be the cream on the cake and grand finale of a rare and very special time for me. Given the worst room in the old corner section of the hotel, overlooking and directly above the first-floor roofs of the lower floor walkways. I Paid extra for a sea view. A laughing stock, will never go there again nor encourage anyone else. Loud fog horn speaker that even with closed doors drowned out the TV. Same thing early the next morning. Aggregating and intrusive of peace. Travelled all my life around the world in 5-star hotels, never experienced such a depressing horrible stay. Sakicoco .

Stayed 1 night in Jul. 2019

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