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Crystalbrook Riley

5.0 star property

Photo gallery for Crystalbrook Riley

Resort Suite
2 bars/lounges, rooftop bar
Balcony
2 bars/lounges, rooftop bar
Sea Bath Panoramic King

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
131-141 Esplanade, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪1 min walk‬
  • Place, Esplanade Lagoon
    ‪8 min walk‬
  • Place, Cairns Marlin Marina
    ‪11 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout curtains

Resort King

9.4 out of 10
Exceptional
(19 reviews)
  • Resort view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout curtains

Urban King

8.6 out of 10
Excellent
(33 reviews)
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout curtains

Urban Twin

9.8 out of 10
Exceptional
(17 reviews)
  • City view
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout curtains

Resort Twin

8.4 out of 10
Very good
(6 reviews)
  • Resort view
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Sea King

View from room

Sea King

9.6 out of 10
Exceptional
(21 reviews)
  • Sea view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Sea King

Panoramic Sea King

Panoramic Sea King

9.2 out of 10
Wonderful
(20 reviews)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Sea

View from room

Family Sea

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Family Urban

Premium bedding, in-room safe, desk, blackout curtains

Family Urban

  • City view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Family Resort

Premium bedding, in-room safe, desk, blackout curtains

Family Resort

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Urban Panoramic King

Urban Panoramic King

Urban Panoramic King

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sea Bath Panoramic King

Sea Bath Panoramic King

Sea Bath Panoramic King

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Resort Suite

Resort Suite

Resort Suite

  • Resort view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sea Suite

Premium bedding, in-room safe, desk, blackout curtains

Sea Suite

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Urban Suite

Premium bedding, in-room safe, desk, blackout curtains

Urban Suite

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort Double Double

Resort Double Double

Resort Double Double

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Riley Suite

Riley Suite

Riley Suite

  • Ocean view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

Similar properties

Exterior
Crystalbrook Flynn
Cairns Central Business District
  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
4.6 out of 5, Wonderful, 1,000 reviews
The price is AU$211
includes taxes & fees
18 Apr - 19 Apr
Crystalbrook Flynn

About the area

Cairns

With a stay at Crystalbrook Riley, you'll be centrally located in Cairns, steps from Cairns Esplanade and 14 minutes by foot from Reef Fleet Terminal. .This luxury hotel is 0.1 mi (0.1 km) from Muddy's Playground and 0.2 mi (0.3 km) from Bulmba-ja Arts Centre.

What's nearby

  • Cairns Esplanade - 1 min walk - 0.1 km
  • Cairns Night Markets - 8 min walk - 0.7 km
  • Esplanade Lagoon - 8 min walk - 0.7 km
  • Cairns Central Shopping Centre - 11 min walk - 1.0 km
  • Cairns Marlin Marina - 11 min walk - 1.0 km

Getting around

  • Cairns Station - 19 min walk
  • Cairns Intl. Airport (CNS) - 10 min drive

Restaurants

  • ‪Muddy's Cafe - ‬4 min walk
  • ‪Atrium - ‬3 min walk
  • ‪Villa Romana - ‬6 min walk
  • ‪La Pizza - ‬6 min walk
  • ‪Cc’s Bar And Grill - ‬6 min walk

About this property

Crystalbrook Riley

Crystalbrook Riley offers 311 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.
Make yourself at home in one of the 311 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a 24-hour fitness center, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and a reception hall.
Enjoy Asian cuisine at Paper Crane, a poolside restaurant where you can take in the ocean view and dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Full breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 6 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Rocco - Overlooking the ocean, this rooftop bar specializes in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Calypso Club - Overlooking the ocean and pool, this bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 20 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run films
  • IPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 20.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 711 out of 1000 reviews
Rating 8 - Good. 179 out of 1000 reviews
Rating 6 - Okay. 72 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Phillip

Liked: Staff & service, amenities
I've stayed here multiple times. On this occasion the room was tired, carpets were stained badly, No longer presented as a 5 star resort it once was.
Stayed 2 nights in Dec 2025

6/10 Okay

Pauline

Travelled with partner
On two occasions staff came into our room without knocking on the door first! Very unprofessional. Paper Crane would have to have the worst breakfast buffet we’ve ever had. For a hotel that calls it self 5 stars it’s a big disappointment. Will not be returning
Stayed 4 nights in Dec 2025

10/10 Excellent

Jie

Stayed 2 nights in Dec 2025

8/10 Good

Rianna

The room was I’m
Stayed 2 nights in Dec 2025

6/10 Okay

Zurya

Stayed 3 nights in Dec 2025

10/10 Excellent

John

Stayed 3 nights in Dec 2025

10/10 Excellent

chen

Stayed 5 nights in Dec 2025

10/10 Excellent

Todd

Stayed 1 night in Dec 2025

10/10 Excellent

Gordon, New York

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean was clean and spacious. The staff was helpful . The location was within walking distance of the restaurants and port.
Stayed 3 nights in Dec 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
Great views
Stayed 1 night in Dec 2025

10/10 Excellent

Alessandro, LEXINGTON

Stayed 2 nights in Dec 2025

10/10 Excellent

Wayne

Stayed 3 nights in Dec 2025

10/10 Excellent

YANPING, COSTA MESA

Stayed 5 nights in Nov 2025

10/10 Excellent

NADER

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at Crystalbrook Riley in Cairns. The room was very clean, specious and luxurious. Our view of the pool and ocean were very nice and it was only 15 minutes walk from the main marina, where all of the restaurants and excursion boats are located. The pool was also very nice with nice views of the ocean.
Stayed 3 nights in Dec 2025

10/10 Excellent

Helen

Stayed 2 nights in Dec 2025

10/10 Excellent

Effie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Mohmmadaftabhusen Altafhusen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay.
Stayed 3 nights in Dec 2025

10/10 Excellent

Wendy, Helensburgh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good view, lovely swimming pools, pool open from 6am to 9pm. Was great to sit on loungers at end of day with a drink. Comfortable bed, mini bar fridge, clean rooms. Friendly helpful staff
Stayed 3 nights in Dec 2025

10/10 Excellent

Elspeth

Stayed 7 nights in Sep 2025

10/10 Excellent

JACQUELINE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at the Riley. Beautiful property, well appointed and large room, very clean, well located and easily walkable. The coup de grace was the excellent and pleasant service we received from everyone on their staff, and especially from Cameron who gave great restaurant and tour tips. A great experience!
Stayed 5 nights in Dec 2025

10/10 Excellent

Marshall

Liked: Cleanliness, amenities, property conditions & facilities
Everything was subperb
Stayed 2 nights in Dec 2025

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent facilities, love the pool area sensational
Relaxing by the pool Crystalbrook Riley you are sensational ❤️
Stayed 1 night in Dec 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. The service at check-in by Boone was over and above. We loved breakfast. We loved the location. Our corner room 0443 was perfect with a great view of the Esplanade and Trinity Bay. Only reason to give a 4-star was that room thermostats are not operable by the guests. However, we asked at reception and they sent a maintenance staff to lower the temp to 20 for us - we like a cooler room than 21. It’s hot in Cairns during December.
Stayed 4 nights in Dec 2025

6/10 Okay

Ryan

Stayed 1 night in Dec 2025

10/10 Excellent

Syed

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Would stay there again.
Stayed 2 nights in Nov 2025