Bocagrande beach accommodation

Daily maid service was great. The breakfast buffet had a variety of foods and fruit.

it was an amazing property to stay in. very close to the local bars/restaurants, as well as shopping malls. 10/10.

Great buffet breakfast with great service especially Johnny was on point with coffee services. Everything is close to hotel from shopping to the beach.

The breakfast setup was nice and offered tastes of Latin America and Europe. The view of El Laguito from my room was also nice.

yes very fresh and delicious

My stay was an absolute nightmare, and Expedia labeling this property as a VIP hotel seriously damages the credibility of the program. I was placed in a room facing a large dusty outdoor AC unit, the shower worked sporadically, and the refrigerator only stayed on when the room key was inserted — something never explained at check-in. Saturday night was also extremely loud, making it difficult to sleep. I reported these issues multiple times, including through an Expedia representative. Although the hotel agreed to change my room, they continued stalling without resolving anything. What shocked me most was receiving a WhatsApp message from the hotel claiming they didn’t know about these issues and implying it was my fault for not communicating them, despite me repeatedly raising these concerns. After the lack of resolution and poor customer service, I ultimately decided to leave the hotel early.