6/10 Okay
Carrie
30 Dec 2025
Liked: Cleanliness, staff & service
The Redmont is a beautiful old hotel in downtown Birmingham. We chose it for the Presidential suite as we were celebrating our anniversary. Upon arrival, we were told the presidential suite should not have been offered through hotels.com and that it was occupied; we would be downgraded to a king suite and the difference in room price would be credited. It was not credited, nor would the manager return my phone calls. There was no valet. We were told to park next door in the church parking lot or across the street in the free parking. Aside from the presidential suite, the roof top bar was the other reason we chose this hotel, and it was closed that night! Overall, the staff was friendly, and I am very understanding of problems arising however, the Redmont management needs to improve their customer service skills. Keynote: don't book the Presidential suite if you are booking through hotels.com (even though it is still an option as I type this review).
Carrie
Stayed 1 night in Dec 2025





































