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The breakfast was great each morning. The bar and restaurant were phenomenal. The staff was friendly and attentive.

The staff were nice and some were just doing their job. Shout out to Camila at reception and David the doorman who were very helpful and pleasant all throughout our stay. The room is decent but for the price we paid, I had expected more. The breakfast is decent but lacking as well. I think they are short handed for the amount of guest they have. Every time we go there for breakfast, they alway run out of some food and don’t refill them right away. Again, for the price we paid, we expected more. The location is very central and so close to th train station once you figure out the direction to the square. It is literally so close to the duomo, academia, etc. So close to everything and have a lot of restaurants nearby but I would avoid il Santa Maria ristorante which is across the hotel, so overpriced and didn’t meet expectation. In short, we would go back now that we know what to expect especially because of its location.

Centrally located hotel - everything is within a 20-minute walk. The rooms are clean and modern, but what sets this place apart is the staff. The front desk team, especially Leiann and Nick are incredibly kind and helpful. The breakfast staff are also outstanding! They went above and beyond to make sure we have what we needed - and they make excellent cappuccino. I would recommend this place to family and friends, and will return here.

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Wonderful stay just wish there was more mirrors in the room so you could see when drying your hair and putting on makeup

We really loved the hotel. The rooftop is really fab in the lovely weather, even without access to the pool off season. There’s plenty of seating to sit in the sunshine overlooking Florence. The free access to the gym and laundry self-service was a nice touch also. The staff were very helpful, allowing us to leave our bags in storage on checkout and use the rooftop for a few hours before we leave for our train. We would recommend this hotel to others and will be looking up other Social Hub hotels in Europe when travelling again.