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I wanted to raise a couple of concerns regarding my stay, as the experience fell significantly below what I would expect from a four-star hotel. First, the $19 parking fee is difficult to justify given the complete lack of enforcement. After paying, I was not asked for a license plate number, and there appears to be no monitoring in place. This raises a fundamental question as to what the fee is actually for. In practice, it creates an unfair situation where guests who comply are charged, while others could easily park without consequence. Additionally, the hotel is located in an industrial area with abundant parking, which further makes this charge feel unreasonable. When I asked staff, the only explanation provided was that “it is Silicon Valley,” which is not a meaningful justification. Second, I was very surprised that there were no food or coffee options available after 11 a.m., even on a Saturday. I was unable to get even a basic hot latte, as staff stated they had already “filed the report.” For a hotel of this category, the complete lack of basic daytime service is unacceptable. Overall, these issues made the experience feel far below four-star expectations. I hope this feedback is taken seriously, and I would appreciate if you could address these concerns accordingly.

Room was excellently appointed and the hotel itself is new and beautiful. Music in the restaurant Saturday night and fire pits outside in beautiful ambience. We really enjoyed the well appointed exercise room and the complimentary bikes. We rode 45 minutes along the Bayview Trail to Stanford University from the hotel and loved it. Will definitely stay again.

I was disappointed with this Hilton Hotel, there was a cockroach in my bathroom. the carpet in the hallway were dirty snd smelled like pee. There were unhouse people in the parking lot.

No frills motel. Room was clean. Lower price than other comparable level motels in the area. They do a lot of business and the hotel was at full occupancy, which is due to the lower price they offer vs competitors. Due to full occupancy, we could hear other guests walking and talking in the hallways until late hours. Not a big deal, but may bother lite sleepers. Plenty of outside parking. Near a little shopping center with late night coffee. Overall would stay again if they continue to offer better rates than nearby hotels.

Internet was good. Did have pets with us.

I stayed at this hotel for 1 night before my trip and 1 night after, to make getting to and from the airport more convenient. The hotel clerk Mark was gracious and accommodating. My room was clean, comfortable, and quiet. In my opinion, the room was over-scented. Perhaps most people won't find that off-putting, but I found it bordered on overwhelming. I will likely stay there again, but when I make my reservation, I will request they don't use chemicals to scent the room! 😉