Book Albert Bridge hotels

March break stay with the kids and got denied. I am writing to express my extreme frustration regarding my check-in experience. Despite having already paid for my stay through Hotels.com, I was denied check-in because I did not have a credit card. I have stayed at this location previously and was able to use a $200 debit cash hold for incidentals. However, the front desk was completely unaccommodating and refused to accept this form of payment today. Furthermore, the Hotels.com booking information does not state that a credit card is a mandatory requirement for check-in. When I asked to speak with a supervisor, I was told there was no manager on duty to address the situation. As a result, we left the hotel despite having a confirmed and fully paid night stay.

Not like it used to be.

The suite we stayed in was clean and super comfortable. The staff were friendly and accommodating. Our kids loved the pool and game room. Breakfast was yummy, hot and included. Overall we had a great time away with the kiddos.

When we arrived, there was a hidden pet fee and parking fee. It was 2am, not in the mood to argue. We got to our room and had smaller beds than what I paid for. Exhausted, whatever, there then was a party in the room next door. I don’t mind noise, but they kept banging on the walls and was quite literally shaking our headboards to a point we couldn’t sleep. At 4am asked the front desk to talk to them. Unfortunately there’s not much they could do. Only stayed 7 hours because of the inconveniences.

They tried to charge me $15 for parking upon checkout. I disputed it and they reversed it.

Check in was easy, unfortunately, we had some issues with cleanliness.