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Did not stay here, requested a refund and the site failed to provide one.

I love that Sonesta is close to restaurants and shopping. The pool was great. Unfortunately the hot tub motor was not in service at the end of my visit.

The staff were so polite and informative. I even received a personal walk to the beach! What a wonderful place.

Per the Hotels.com information, there was a complimentary continental breakfast. You had to produce a coupon to get breakfast. When I inquired, they front desk said my reservation did not include breakfast. Another annoyance was a barking dog that a guest ignored. My final complaint is it is a suite hotel, but the room with the couch did not have a TV. So, to watch TV, you had to go into the bedroom and sit on the bed.

Dirty, run down and smell like mold. A lot of live-ins lurking around

Our stay at Opal had some positives, but the check-in experience and overall communication were disappointing and set the tone for the visit. At arrival, there was confusion around our reservation and very little proactive communication from the staff. We weren’t clearly informed about what was happening, what the delay was, or what to expect next. Instead of feeling welcomed, we felt like we had to keep asking questions just to understand basic details. Throughout the stay, this lack of communication continued in smaller ways—information wasn’t clearly shared, and we often had to follow up ourselves rather than staff anticipating needs or keeping us informed. To their credit, the hotel did offer some compensation (drink vouchers and breakfast), which was appreciated. However, those gestures didn’t fully make up for the initial experience and ongoing communication gaps. For a property at this level, I would expect a much more organized and proactive approach—especially at check-in, which is the first impression. With better communication and clearer coordination, this could easily be a much stronger guest experience.