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Barceló Maya Tropical - All Inclusive

4.0 star property

Photo gallery for Barceló Maya Tropical - All Inclusive

Water park
Free buffet breakfast
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
Exterior
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Carretera Chetumal - Puerto Juarez, Km 266.3, Xpu-Ha, QROO, 77750
  • Place, Cenote Cristalino
    ‪9 min walk‬
  • Place, Ecopark Kantun Chi
    ‪10 min walk‬
  • Place, Cenote Azul
    ‪18 min walk‬

Room options

View all photos for Junior Suite, Oceanfront (Premium Level)

Free minibar, in-room safe, desk, iron/ironing board

Junior Suite, Oceanfront (Premium Level)

8.0 out of 10
Very good
(16 reviews)
  • Partial ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room

Superior Room

Superior Room

8.0 out of 10
Very good
(192 reviews)
  • Garden view
  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Similar properties

Aerial view
Barceló Maya Caribe - All Inclusive
Xpu-Ha
  • Pool
  • Spa pool
  • Breakfast included
  • All-inclusive
4.3 out of 5, Excellent, 1,001 reviews
Barceló Maya Caribe - All Inclusive

About the area

Xpu-Ha

When you stay at Barceló Maya Tropical - All Inclusive in Xpu-Ha, you'll be on the beach, just steps from Xpu-ha Beach and 9 minutes by foot from Ecopark Kantun Chi. .This all-inclusive property is 1 mi (1.6 km) from Cenote Cristalino and 1.7 mi (2.7 km) from Puerto Aventuras Golf Club.

What's nearby

  • Cenote Cristalino - 9 min walk - 0.8 km
  • Ecopark Kantun Chi - 10 min walk - 0.8 km
  • Caleta Chac-hal-al - 13 min walk - 1.1 km
  • Cenote Azul - 18 min walk - 1.5 km
  • Xpu-ha Beach - 3 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 63 min drive

Restaurants

  • ‪Capri - ‬1 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Beach Buffet - ‬11 min walk
  • ‪Colonial Buffet - ‬8 min walk
  • ‪Strikers Sports Bar - ‬7 min walk

About this property

Barceló Maya Tropical - All Inclusive

Barceló Maya Tropical - All Inclusive offers 478 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Xpu-Ha property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 478 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a nightclub, and outdoor tennis courts. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Xpu-Ha? This property has 10000 square feet (929 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Guests are offered a complimentary buffet breakfast.
Barceló Maya Tropical - All Inclusive has 4 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included

In-room minibar (all beverages included)

Meals and beverages at companion properties

Dining availability limited at one or more venues

Limited gourmet or à la carte dining

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Snorkeling

Windsurfing

Land activities

Fitness facilities

Miniature golf

Tennis

Volleyball

Lessons/classes/games

Dancing

Entertainment

Access to onsite nightclubs

Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Piano
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Day bed
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code for the Speciality Restaurants. For men, long pants, closed shoes are required and tank tops are not allowed. For women, swimsuits, pool sandals or transparent clothing are not allowed

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Barceló Maya Tropical All Inclusive All-inclusive property

Barceló Maya Tropical All Inclusive

Barcelo Maya Tropical All Inclusive Xpu-Ha

Barcelo Maya Tropical Xpu-Ha

Barcelo Tropical

Barcelo Tropical Maya

Maya Tropical

Maya Tropical Barcelo

Tropical Barcelo

Barcelo Maya Tropical All Inclusive Hotel Xpu-Ha

Barcelo Maya Tropical All Inclusive Hotel

Barceló Maya Tropical All Inclusive Xpu-Ha

Barcelo Maya Tropical All Inclusive

Barceló Maya Tropical Xpu-Ha

Barceló Maya Tropical Inclusi

Barceló Maya Tropical - All Inclusive Xpu-Ha

Barceló Maya Tropical - All Inclusive All-inclusive property

Barceló Maya Tropical - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1000 reviews
Rating 8 - Good. 239 out of 1000 reviews
Rating 6 - Okay. 100 out of 1000 reviews
Rating 4 - Poor. 62 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Sharon, Edmonton

Stayed 9 nights in Jan 2026

8/10 Good

Rita Prabhuwattee

Stayed 3 nights in Nov 2025

4/10 Poor

Joseph

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Food options were lacking variety. Same food recycled over every restaurant at every meal service. There were 8 ala carte spots but they had very limited menus amongst them
Stayed 4 nights in Jan 2026

8/10 Good

Dan Edward

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was good, rooms were clean, food was made available except for a late night arrival. Pool temperature was colder than we expected, the gulf waters were a few degrees warmer than the pools.
Stayed 5 nights in Jan 2026

10/10 Excellent

Victor, La Puente

Stayed 7 nights in Jan 2026

2/10 Terrible

Patricia Elizabeth

Travelled with partner
Liked: Amenities, property conditions & facilities
We booked private round-trip transportation through MTS for our stay in Riviera Maya. What we got instead was stress, confusion, and zero customer support. When we landed in Cancun and picked up our luggage at 8:45 pm, our driver was nowhere to be found. The two MTS representatives at the airport could not tell us if or when a driver was coming, even though we had prepaid for a private shuttle. Other groups around us were in the same situation — all of us had booked private transfers and some had already been waiting over an hour. After sitting there for hours with no information, it became clear that no private shuttle was coming. Eventually, it seemed like one of the reps called in a favor from an unrelated driver and put us on what was clearly a shared shuttle — even though we paid for private. We didn’t leave the airport until 11:51 pm and didn’t arrive at our hotel until 1:15 am, more than four hours after getting our bags. Our hotel was the last stop. Many people at the airport, including us, honestly thought we had been scammed. We were told to email MTS to request a partial refund. I did — multiple times — both to my assigned rep and their customer service email. No one ever replied. No refund was issued. To make things worse, even our return transfer was late because the driver kept going to the wrong hotel lobby. This company completely failed to deliver the service we paid for, and their customer service afterward was non-existent. If you’re considering MTS, don't.
Stayed 10 nights in Dec 2025

2/10 Terrible

Nila Juliana

Disliked: Cleanliness, amenities, property conditions & facilities
We did not stay at this hotel, because they rebooked us to another the Barcelo Maya Caribe.
Stayed 4 nights in Dec 2025

8/10 Good

Kristine

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
we traveled here as a family of three. The place was very nice. Unfortunately the tough part was that you cannot make reservations after you arrive. There’s never anything available unless you want to eat at 9 PM. The pools were amazing, my son loved the splash pad. The beach is absolutely beautiful. The food was decent at the buffet. I can’t really speak for the other restaurants because we unfortunately weren’t able to make reservations. The rooms were nice. If you have a little one, turning around the couch, turns into a perfect toddler bed..
Stayed 5 nights in Dec 2025

10/10 Excellent

Junki

Stayed 7 nights in Dec 2025

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2025

8/10 Good

Aaron James

Travelled with family
Liked: Cleanliness, amenities
Family of 4 traveling with 2 boys 6 & 11. There was so much to at the resort as you could walk between the 4 resorts and use most of the amenities (except the adults-only if you booked at one of the others). We stayed at the Tropical and it had the best buffet with widest selection. The caribe had the worst selection and no one grilling food any time we went for lunch? The restaurants were good, our favorites were the tepenyaki and steakhouse where they made my oldest boys birthday fairly special. We walked around quite a bit, but just in the resort we walked on average 20K steps per day which made for a surprisingly active holiday, things are laid out really well and by day 3 you should know how to get around within 5-10 minutes of any building on the property. Entertainment was mediocre, they had a few good shows, the theatre's are quite impressive in size but we the Christmas specials were a bit of a flop. Overall probably a 7.5/10. If you want good entertainment, the Hardrock Riviera Maya for families was awesome!
Stayed 14 nights in Dec 2025

10/10 Excellent

Julie

Stayed 5 nights in Dec 2025

6/10 Okay

Gustavo

December 25 to 31 2025 The resort is “HUGE” but the seating choices at pool or beach all get taken from people putting towels to reserve since 6:00 am. Making reservation for dining at duration of our 6 day stay and we had no options to dine anywhere of the specialty or themed restaurants (and this happened to multiple guests. I asked the resort employee in charge of making reservations wha our options were and her answer was “you can eat at the buffet every day”! This is the same place you have breakfast and if you want also you can have lunch. I said to her that was not a great solution and that maybe a credit or some sort of compensation should be given to all of us that couldn’t get this service since one of the attraction and reason for staying and paying at the all inclusive is the choices of dining at different themed ethnic restaurants each night! The reservation person proceeded to tell me “o well! and anyway your only allowed three restaurants during your stay” in a very rude an nasty way (her name was NINA) so I asked her to show me where on the website description of amenities it stipulated this but of course she couldn’t produce the claim! I proceeded to speak to a manager and he managed to get us 2 restaurants but at 5:00 pm ( who eats dinner at 5!.. ) Our room was not cooling sufficiently so I called since the day we arrived but they never came to fix!
Stayed 6 nights in Dec 2025

8/10 Good

Jasmine, Swastika

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I left CAD 5$ bills (3.64 usd) 3 mornings in a row - then 1$ USD - then 50 pecos - they did not take it - I left it all there when I left. - they did not keep the room - made up - did not keep fridge stocked every day - had a hard time getting large bills changed to leave tips - would have left more if service was better. I had 5 rooms for my family.- this was the only room that this happened to
Stayed 7 nights in Dec 2025

10/10 Excellent

Steve, pikesville

Stayed 6 nights in Dec 2025

10/10 Excellent

Gacobi

Stayed 4 nights in Dec 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
?
Stayed 5 nights in Dec 2025

6/10 Okay

Omar

Travelled with family
Liked: Amenities, property conditions & facilities
The food at the buffet was such poor low quality. Try to book the private restaurants they have which is a bit better than the buffet.
Stayed 5 nights in Dec 2025

8/10 Good

Evan

Stayed 4 nights in Dec 2025

10/10 Excellent

Tatyana

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, the service was outstanding as usual. We visit Barcelo Maya hotels every year and are happy with place where staff makes you fill yourself at home!
Stayed 9 nights in Dec 2025

10/10 Excellent

Wen Chang Winola

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort and beach, good food, friendly staff and lots of fun activities.
Stayed 7 nights in Dec 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, wonderful staff, excellent food options, tons of activities for all interests!
Stayed 3 nights in Dec 2025

10/10 Excellent

Kamal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend, never felt over crowded at the restaurants, pool or on the beach.
Stayed 6 nights in Nov 2025

10/10 Excellent

Susie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Resort was well kept, staff friendly and loved the small chocolate candy put on my bed.
Loved the decor and description of each design.
Stayed 7 nights in Nov 2025

10/10 Excellent

LILIANA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 8 nights in Nov 2025