Family accommodation in Wulguru

Unfriendly staff, dirty rooms, dilapidated bathroom with cracked toilet seats, cockroaches, filthy balcony. What more can I say?!?

Breakfast was good value for the money. Air con in the room was a little loud. Shower in bathroom very good.

I stay at Rambutan regularly and enjoy

We had a lovely stay at the Aquarius and the view from our room was breathtaking although we felt the hotel room looked a little tired. Staff were friendly and accomodating.

I have to say that i felt so unwelcoming here this time. Like i was a hassle to deal with.. Maybe as i was not dressed in finery. And had been rather flustered trying to find a place to park my motorhome so i could check in. They seemed to really struggle with the bare niceties. Like i was not up to their standards.. I Struggled bringing my luggage in. Yet not 1 person from staff offered to help. They literally just watched me fumble doors open with my hands full.. On my departure, i had requested a late check out when i booked. And asked if it had been granted or not.. but received no replies at all. So i was late checking out. Male staff member was much friendlier than the female and actually brought the luggage trolley up for me. I did ask for it . And again, they stood behind the desk and proceeded to watch me make a fool out of myself trying to get through the doors with an over loaded trolley.. A gentleman who walked in saw me and instantly helped me squeeze out of rhe lobby door

Fantastic hotel. Great location next to the Casino. Good dining options, rooms are extremely well appointed for business and pleasure. As someone who travels frequently for work, this is the best Property option in Townsville - only one of its calibre.