2/10 Terrible
Kristie
Travelled with partner
14 Aug 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We realized that our TV didn't work when we got back to the room after a long day out and about We tried calling the front desk and my husband was met with a staff member who seemed inconvenienced that we were put out. She said she had no maintenance and that we would have to wait until the morning to have it fixed. I'm sorry but when you get back you want to turn on the TV to relax. That is unacceptable. So we went to the front desk to speak to this woman and she again was very annoyed by our presents, and said there was nothing she could do. She could not move us to another room and there was no maintenance so she couldn't do anything. We were supposed to stay another night but said we were not going to because this was unacceptable and she said we needed to call Expedia to get the next night refunded. She also said she was going to partially refund the current night due to no TV, but I have not seen that. It so I am just never going back. Meanwhile, we booked a room at the Best Western premiere in Madison, Wisconsin as we have stayed for 4 years now and it was amazing. Customer service was awesome. Stay was awesome. Environment was awesome. Five stars definitely recommend that place!
Kristie
Stayed 2 nights in Aug 2025
























