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quite, clean and amazing staff

The hotel was great, just the location was a little difficult to get in.

We always look forward to stopping at Villa Neroli on working trips as it’s super convenient amd comfortable. Easy to park, check-in amd relax in the sauna or get a work out in the gym. Dinner is always delicious, breakfast has good options. The service is prompt and kind. The location is perfect for biz travelers as well as tourists who want to see all but stay away from the crowds amd confusion.

The accommodation was nice, but checking in/speaking to reception took ages because of a lack of staff. It took 2 requests to get an extra pillow because they only provided 3 pillows for the two of us. The main issue, though, was the wifi. It didn't work on my laptop, even when I created a new account with a different email address. It kept telling me to reset my password to access the internet, even after I just had. I emailed support about it and didn't hear back.

Super friendly and efficient front desk. Room was beautiful

Italiana Hotels Florence was a very enjoyable place to stay. The hotel was comfortable, clean, and well organized, making our visit to Florence relaxing and smooth. The included breakfast was a great bonus and made our mornings easy and convenient. We also appreciated the free parking, which was very helpful and practical. The staff were great, friendly, professional, and always ready to assist. Overall, a wonderful experience and a solid choice for anyone visiting Florence.