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Best Western Plus Burnaby Hotel

2.5 star property

Photo gallery for Best Western Plus Burnaby Hotel

Lobby
Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)
Lobby
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Pet-friendly

Explore the area

View map
5411 Kingsway, Burnaby, BC, V5H2G1
  • Place, Metropolis at Metrotown
    ‪9 min walk‬
  • Place, Crystal Mall
    ‪19 min walk‬
  • Place, Deer Lake
    ‪19 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(19 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(53 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

7.4 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 Queen Bed

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About the area

Burnaby

With a stay at Best Western Plus Burnaby Hotel, you'll be centrally located in Burnaby, a 2-minute drive from Metropolis at Metrotown and 12 minutes from Pacific Coliseum. .This eco-certified hotel is 7.5 mi (12 km) from Rogers Arena and 7.7 mi (12.4 km) from BC Place Stadium.

What's nearby

  • Metropolis at Metrotown - 9 min walk - 0.8 km
  • Crystal Mall - 19 min walk - 1.6 km
  • Deer Lake - 19 min walk - 1.6 km
  • Port of Vancouver - 13 min drive - 11.7 km
  • Canada Place Cruise Ship Terminal - 18 min drive - 14.2 km

Getting around

  • Royal Oak Station - 10 min walk
  • Vancouver Rocky Mountaineer Station - 15 min drive
  • Vancouver Intl. Airport (YVR) - 33 min drive

Restaurants

  • ‪Denny's - ‬4 min walk
  • ‪KFC - ‬7 min walk
  • ‪Jang Mo Jib Metrotown - ‬7 min walk
  • ‪Sun Tea - ‬7 min walk
  • ‪Maruhachi Ra-men - ‬4 min walk

About this property

Best Western Plus Burnaby Hotel

Eco-certified hotel with free breakfast and a 24-hour front desk
Best Western Plus Burnaby Hotel offers 132 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Stay in one of 132 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, a fireplace in the lobby, and a vending machine.
Enjoy a satisfying meal at Jin Jiang Shanghai serving guests of Best Western Plus Burnaby Hotel. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Jin Jiang Shanghai - This restaurant serves lunch and dinner.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (CAD 10 per night)
  • Limited on-site parking (max 1 space per unit)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Restaurants on site

  • Jin Jiang Shanghai

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (445 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: CAD 20
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 20 to May 25:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CAD 10 per night
  • Pet fee: CAD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: CAD 20 (subject to availability)
  • Late check-out fee: CAD 20 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Best Western Plus Kings
Best Western Plus Kings Burnaby
Burnaby Best Western
Best Western Plus Kings Inn Burnaby
Best Western Burnaby
Best Western Plus Kings Inn
Best Western Plus Kings Inn Conference Centre
Best Western Plus Burnaby
Plus Burnaby Hotel Burnaby
Best Western Plus Burnaby Hotel Hotel
Best Western Plus Burnaby Hotel Burnaby
Best Western Plus Burnaby Hotel Hotel Burnaby

Reviews

Best Western Plus Burnaby Hotel Reviews

8.6

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 642 out of 1227 reviews
Rating 8 - Good. 365 out of 1227 reviews
Rating 6 - Okay. 147 out of 1227 reviews
Rating 4 - Poor. 44 out of 1227 reviews
Rating 2 - Terrible. 29 out of 1227 reviews

Reviews

4/10 Poor

Jun

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

George

Meh
Stayed 1 night in Jun 2025

4/10 Poor

Maria

Disliked: Property conditions & facilities
THE PROPERTY NEWLY RENOVATED....STRONG SMELLS....That I can't breathe cause I have allergy. And I booked 4person but it came out only 1person on there system. I'm not happy with it.and I add up of payment. I'm very this appointmented. I will never booked this hotel again never.
Stayed 4 nights in Jun 2025

6/10 Okay

Gladis, Houston

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The online pictures make this hotel look nicer than it actually is. It’s very basic and outdated. Many of the exterior doors need at least a paint job or something to make them look decent. Our room in particular was not cleaned very well. There was dust on the TV dresser and the toilet wasn’t cleaned properly, and our tub was clogged with lots of gross hair and the water did not drain properly. The girl at check-in was not all that friendly. We arrived at night so not sure if she was tired and not in the best mood. Breakfast was meh, but enough to get you going in the morning. The carpet in this area looked dirty all over. Breakfast staff also not the friendliest. But we found that overall the Asian culture in Vancouver is not friendly, tend to be rude and not good with customer service. We’re used to the good Southern hospitality. We were also charged $10 for parking which was odd because we have never been charged for parking at any Best Western anywhere else, especially for one like this one in not the best condition.
Stayed 2 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Good stay, good breakfast
Stayed 2 nights in Jun 2025

6/10 Okay

Jing, Winnipeg

Travelled with family
Liked: Cleanliness
Walls were too thin, could hear people next door, the staff very friendly, good room service, who always provided extra utilities. The breakfast was a bit repetitive. The A/c, fridge and coffee machine were too loud, disrupted some sleep. But overall, it was worth the stay and price
Stayed 3 nights in Jun 2025

4/10 Poor

Richard

Travelled with family
Disliked: Amenities, property conditions & facilities
This place is still undergoing renovation. Called ahead for a cot and was told when I got there they don't offer them anymore. After complaining they said they might have one in storage. When they delivered it to the room the mattress was practically non-existent in the middle from being folded up for so long. One night electricity was turned off for repairs from 11pm to 6am. So no air conditioning in middle of June. Even though parking was on their property, they charged $10/night parking. None of this was listed in the details of the property.
Stayed 4 nights in Jun 2025

8/10 Good

Kathleen, Castlegar

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Malinda

Stayed 2 nights in Jun 2025

6/10 Okay

Angelica

Business traveller
Disliked: Cleanliness, staff & service
Good but nothing wow. Poor welcome feeling and service at front desk. They just want to finish the job, they don't care what you're saying. Basic breakfast were you must delivery to the lady your coupon as soon as you arrive because it's seems she believes you're gonna steal a banana o the tasteless fake eggs
Stayed 6 nights in Jun 2025

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Done
Stayed 2 nights in Jun 2025

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive and excellent service. All staff are respectful and helpful. Rooms are simple and outdated but super clean and comfortable
Stayed 1 night in Jun 2025

4/10 Poor

Nolan, Kelowna

Disliked: Amenities, property conditions & facilities
Staff is just ok at the front desk. Not much engagement! Then I just asked this am today if I could get a credit to leave a day early as had already paid and the guy was so direct on a NO. I did not ask on a refund and he took it that way. Did not listen to me much. I asked on a future credit. NO point to ever argue on things and just review instead. The housekeeping are excellent and so was the young gal at breakfast. Very nice. The breakfast was weak though with just not so appetizing looking sausages and never am a fan of high calorie sausages! Eggs looked microwaved! I did not have. I never eat sausage as I like to be a bit healthy. It is for heavier ppl or ppl who care zero on their diet. (WHY can't so many hotels just have the better for you bacon and which is same cost and tastes way better and is way less in calories!??) My tv had no sports channels and I did not want to have a whole night not able to watch sports. One of the reasons I wanted to leave early. I also thought there was a hot tub there as listed and taken out. The hotel is really aging and getting pretty dirty looking. My room though was clean. Cannot say I will be returning here, would you? I even was charged 10 a day for parking and am sure they charged me for that too on day two today and I left before 10 am.
Stayed 2 nights in Jun 2025

4/10 Poor

Birgitta

Disliked: Property conditions & facilities
To like? Not much, other than that the staff was very friendly and the front desk area is beautiful and renovated; however the renos to the rooms seem limited to the bathroom and floors. The yellowish nicotine stained drapes smelled of years of smoke. The TV credenza was falling apart, the headboards and other furniture items we old and scratched up. The mattresses were poor quality as you could feel the springs on your back. The grounds at the entrance were unkept as was the neighborhood. Overall not a great experience.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jiangyuan

Liked: Cleanliness, property conditions & facilities
We have been stayed there for one week. Very good room cleaning service. All staffs are nice and lots restaurants walking to reach, very convenient
Stayed 7 nights in Jun 2025

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bed made and towels replaced daily was very nice. It was quiet, the air conditioner worked well and the blackout curtains ensured we didn’t wake up at 6 when it got bright outside. We had vouchers for a hot breakfast which was very good. We used the laundry facilities and that worked well too. The floor in our room must be on a slight slant as the drawers in the chest kept opening. I had to ask for a hair dryer.
Stayed 7 nights in Jun 2025

6/10 Okay

Raphael David

Stayed 3 nights in Jun 2025

6/10 Okay

Julia

Travelled with family and small children
Liked: Cleanliness, staff & service
This was the most expensive hotel during a week-long roadtrip from Vancouver to Calgary and by far the most disappointing. Rooms are clean enough and staff is friendly, but for the price (and the Best Western brand!) we expected more. The tub in one of our rooms wasn't draining well and the Nespresso machine didn't work. Rooms are outdated (though we noticed some rooms are being renovated) and especially the bathrooms are a little dingy. Toiletries are available but we had to ask for some items at the front desk as one of the rooms only had conditioners. Breakfast is included and it offers the basics (eggs, cereal, coffee, toast) but quality could be improved.
Stayed 3 nights in Jun 2025

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
In an overall was good
Stayed 6 nights in Jun 2025

10/10 Excellent

Amin

Liked: Cleanliness, amenities, property conditions & facilities
Clean and Friendly staff
Stayed 3 nights in Jun 2025

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious, lobby was clean and inviting. Staff were courteous and helpful. The complimentary breakfast was a great selection of hot and cold items. I'd stay again if in the area. Sadly, the pool, however inviting it looked, was not open for use. Possibly just time of year.
Stayed 6 nights in Jun 2025

6/10 Okay

NICOLE

Stayed 1 night in Jun 2025

8/10 Good

Shinichi

Stayed 2 nights in Jun 2025

6/10 Okay

Tanya

Stayed 2 nights in Jun 2025

6/10 Okay

Erwina

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
Staff at the breakfast were not very friendly and I do not like having to submit a voucher before eating. This was a first to me. Rooms did not have a microwave and I had to request one. Check in staff were great though.
Stayed 1 night in Jun 2025