All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Property was amazing. Fantastic views. Booked a single room with the kids, but was still very spacious. Buffet breakfast was wonderful. Staff were absolutely amazing.
Rooms are updated and nice. Comfortable beds and pillows are ok. Very relaxed hotel. Our heater in the room didn’t work so it was a pretty cold 2 nights.
Breakfast is ok but not that great. Have to pay extra for barista coffee- wasn’t aware until we went to check out and had to pay. I don’t mind paying but full disclosure would be nice.
Our checkin was lovely. The manager explained there was a wedding and to allow for noise. However she failed to let us know that the room we had made it feel like daytime with the lights off the car park.
Further, the check out process was horrid. We checked out early (5.40am) and there was nothing to say how to check out early in place at the counter. I saw a lady in the office, I quietly knocked on the door and was met with quite a rude response. She was rude speaking with me and thereafter. I did point out that there was nothing to suggest what I should do in case of early check out. Such a bad way to end a nice evening.
Stayed here for a long weekend get away and catching a show. Sails is good hotel in a great location, close to bars, restaurants and the local club.
Ate at the restaurant one night and we were pleasantly surprised with the quality of the meals.
They do stiff you with car parking fees, which I think is a little rich. However we got a good deal on room rates, so not too bothered.
Overall a great place for a getaway in Port Macquarie.
Stay was great, downside was we ordered a meal on the QR code near pool and it loaded the table number. It took the order and money and said it was a 30-40min wait. We waited well over that and it never came. We went to our room and then room service knocked and had a cold burger and fish and chips. They said they had already tried to deliver it 20 minutes or so ago and no response. Pretty bad setup in that respect and the burger was not cooked through and frozen in middle. Food was average at best.
Great location, grounds, pool, spa, room and friendly staff. However reception failed to ask us to for our car registration plates and said we should have prepaid for parking. Ended up having to paid $65 for 2 nights outside parking. Wagyu steak was dry and not tender and steak knives were not sharp. Only minor complaints really but spoiled what was otherwise a 5-star experience.
Robert
Stayed 2 nights in May 2025
6/10 Okay
Louise
Travelled with family
19 May 2025
Liked: Room comfort
Ok if you just want a room and a view
Arrived just before 9pm and booked last minute. Check in was quick and the room was large and beds were very comfortable. We wanted some food after travelling all day but room service had finished and the bar closed. As it hotel it’s underwhelming and overpriced.