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Great service in the hotel across all functions including house-keeping, client services, food and beverages and have signed-up to become a member of ITC Ratnadipa. The GM was a great leader striving to offer the highest level of care to guests, highly recommend the hotel

Check in takes time apart of that excellent

Everything was amazing

Ac:n funkade inte riktigt, satte ned den till 16 grader för att kyla ner men det alldrig kallare än 23,5 grader vilket är rent för mycket för oss. En del av personalen i poolbaren verkade lite för mycket intresserade av sin telefon än att servera/serva kunderna, man var väldigt snabbt framme när det kom ett gäng snygga tjejer än när vi 50+ kom och ville beställa. Gillade inte att det var en saltvattenpool, känns lite ofräscht.

Clean room, beautiful outdoor pool, delicious breakfast

Mixed experience. The room was a good size, the pool area was pleasant and never felt overcrowded, and the gym was modern and well equipped. Breakfast also offered a wide choice, and staff throughout the hotel were generally polite and welcoming. What let it down was the overall standard of service. Check-in felt unpolished and slightly disjointed — we weren’t given basic practical information such as breakfast times, where breakfast was served, or the opening hours for the pool and gym. The breakfast room was very busy and we had to find a table ourselves, which felt out of step with what you would expect from a hotel at this level. The bedroom itself had a noticeable stale smell that was difficult to shift given the windows cannot be opened. We also experienced intermittent issues with the Wi-Fi, which was frustrating. So overall, disappointing, particularly compared to other Shangri-la hotels. What I would say was that we provided this feeeback directly to the hotel and the GM personally acknowledged the issues which was appreciated from a customer service perspective.