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The hotel is clean and very well located and the front desk staff was very nice and the room was ready much earlier than official check-in time. However, the room isn’t well isolated so I was woken up by the noise of motorcycles in the street and dogs barking.

The hotel has beautiful views of the lake and is very well located as a base to explore the towns around the lake. Very clean and modern rooms. My only complaint was that they are inflexible on check-in time (they allow early check-in and late check-out only if we pay a fee and don’t provide room upgrades even though both are supposed to be advantages of platinum status on the booking platform). Also there is no laundry service contrary to the description, which was a let down for a hotel of that caliber. Overall, I would stay here again though.

Very nice hotel! A lot of stairs, but very nice.

Beautiful property on the lake. Beautiful gardens surrounding. Good food options at the restaurant. Would love to visit again.

Beautiful grounds ,great service, great location, quiet atmosphere, loved it

This was quite possibly the best hotel we've ever stayed at. The views of the lake from every vantage point on the property are beyond stunning. The food at the hotel was by far the best we had anywhere in Guatemala. The staff were friendly and extremely accommodating. The room was stunning. And we absolutely loved San Marcos - everything you need is at most a 10 minute walk from the hotel. Truly can't recommend Kula Maya enough.