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Fantastic location if you are visiting Arran. Met on arrival and check-in was no problem. Room was perfect for what we needed and very clean...only tiny issue was the toilet which took AGES to re-fill and was a bit noisy. Breakfast was great and the one member of staff who we dealt with - sorry, didn't ask a name - was absolutely superb, chatty and very efficient. Thank you and would defo use again.

Excellent hotel and local was great staff all so friendly

The place is nice, however, staff loudly making comments regarding a convicted..... I don't want to use the word here.....lets just say a "disgraced Financier" as the media would say. Laughing and using positive language like "celebrity p********e"..... I found it extremely disgusting. On challenging use of the language in earshot of guests the response was equally as outrageous. One staff member freely excused it, for a reason I do not want to mention on public review as it is not my place to share the reasoning they gave. The fact they thought any reason justified talking like this within earshot of guests is absolutely astounding. On reporting to proprietor I was met with a response of "OK so are you leaving then?" I then asked what his thoughts were on disgusting comments like this he said he will have to ask the staff if they actually said it. I respect the fact your first reaction is to protect staff, however, training on professionalism and standards is lacking. If you want to support staff support the correctly by providing correct training.

Wonderful staff, very welcoming and an enjoyable relaxed atmosphere. Will definitely be back.

Staff were very nice and room was lovely with a big bed

Clean room