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JR-East Hotel Mets Shibuya

3.5 star property

Photo gallery for JR-East Hotel Mets Shibuya

Lobby lounge
Staircase
Deluxe Twin for 5 people - Non - Smoking / Residential style
Reception
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Shibuya Crossing
    ‪6 min walk‬
  • Roppongi Hills
    ‪2 min drive‬
  • Meiji Jingu Shrine
    ‪5 min drive‬
  • Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

View all photos for Single for 1 people - Non - Smoking / Residential style

1 bedroom, desk, blackout curtains, iron/ironing board

Single for 1 people - Non - Smoking / Residential style

  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.8 out of 10
Excellent
(9 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(10 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 21 sq m
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 32 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

1 bedroom, desk, blackout curtains, iron/ironing board

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(18 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Twin for 1 people - Non - Smoking / Residential style

1 bedroom, desk, blackout curtains, iron/ironing board

Twin for 1 people - Non - Smoking / Residential style

  • 21 sq m
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Twin for 2 people - Non - Smoking / Residential style

1 bedroom, desk, blackout curtains, iron/ironing board

Twin for 2 people - Non - Smoking / Residential style

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Single for 2 people - Non - Smoking / Residential style

1 bedroom, desk, blackout curtains, iron/ironing board

Single for 2 people - Non - Smoking / Residential style

  • 16 sq m
  • Sleeps 2
  • 1 Large Twin Bed

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About the area

Tokyo

With a stay at JR-East Hotel Mets Shibuya in Tokyo (Shibuya), you'll be within a 5-minute drive of Shibuya Crossing and Tokyo Tower. .This hotel is 3.5 mi (5.7 km) from Tokyo Imperial Palace and 6.3 mi (10.1 km) from Tokyo Dome.

What's nearby

  • Shibuya Crossing - 6 min walk - 0.6 km
  • Yoyogi Park - 18 min walk - 1.6 km
  • Roppongi Hills - 2 min drive - 2.7 km
  • Tokyo Tower - 4 min drive - 4.6 km
  • Meiji Jingu Shrine - 5 min drive - 2.8 km

Getting around

  • Shibuya Station - 1 min walk
  • Ebisu Station - 13 min walk
  • Haneda Airport (HND) - 41 min drive

Restaurants

  • ‪東京油組総本店渋谷組 - ‬2 min walk
  • ‪水炊き・焼鳥 とりいちず酒場渋谷新南口店 - ‬1 min walk
  • ドトールコーヒーショップ
  • ‪ねぎし 渋谷3丁目店 - ‬2 min walk
  • 熟成鮨　万〜離れ〜

About this property

JR-East Hotel Mets Shibuya

Hotel with a 24-hour front desk, a short walk to Shibuya Crossing
JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

Make yourself at home in one of the 186 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access is available. Private bathrooms have hair dryers and slippers. Conveniences include phones, as well as desks and blackout drapes/curtains.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 1980 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

JR-East Hotel Mets Shibuya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 1003 reviews
Rating 8 - Good. 325 out of 1003 reviews
Rating 6 - Okay. 54 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 10 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Staff & service, amenities, property conditions & facilities
This location is in the heart of shhibuya, I loved my stay here for almost 5 days
Stayed 5 nights in May 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Kristofer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location. Close but not too close to Shibuya station! Very quiet area.
Stayed 3 nights in Apr 2025

8/10 Good

mohammad-ali abdulwahab

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in May 2025

10/10 Excellent

Katherin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location and accommodation

This hotel is located in a great location. I was able to walk to many locations and near shibuya crossing. Lots of restaurants near by.
Stayed 8 nights in Apr 2025

10/10 Excellent

Bradley, Wailuku

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place.
Stayed 7 nights in Apr 2025

10/10 Excellent

Carmen, Gibsonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location is great, close to the action in Shibuya but far enough from the noise. You are by the train station so you hear the trains but it is not too bad. Rooms are small in Japan, it is better to reserve a room with 2 beds. The only thing I didn’t like was the breakfast. It was a pickle buffet of cold foods: carrots, mixed veggies, egg salad, fried chicken, fish. There were eggs previously cooked on a table, cold! Margarine, not butter, onion soup. Nothing to do with breakfast or good food.
Stayed 6 nights in Apr 2025

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was wonderful and convenient! Comfortable beds and accomodating staff! Very friendly and helpful! Loved they had an all in one washer and dryer combo, it was very convenient.
Stayed 5 nights in Apr 2025

10/10 Excellent

Brian

Liked: Staff & service, amenities, property conditions & facilities
Overall good experience. Checking in was easy and checking out quick. Very close to Shibuya scramble great hotel.
Stayed 4 nights in Apr 2025

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the thoughful convenient touches
Stayed 5 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, professional and attentive staff who were there in seconds any time I needed them eg, extra towels or directions.
Stayed 4 nights in Apr 2025

10/10 Excellent

Stephane, Langford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel very close to train station and JR lines to get back to the airport, lots of work around the Shibuya station but hotel very quiet and staffs very helpful
Stayed 4 nights in Apr 2025

6/10 Okay

Clive

Travelled with partner
Liked: Cleanliness, staff & service
Room photographs well, however long built-in cabinets along the entire length of room wasted valuable floor area that could have otherwise been used to store luggage, or even just a place to walk around the bed. Also, these cabinets stored Hotel equipment and paraphernalia so a guest could not use them. Overall, although the room was superficially attractive, it did not provide the basics for a traveller to easily access their suitcases.
Attractive room, but bed against wall and no unencombered space to access suitcases not restful or relaxing
Stayed 4 nights in Mar 2025

8/10 Good

john

Liked: Cleanliness, staff & service, amenities
Little noisy doors slamming very busy
Stayed 3 nights in Apr 2025

10/10 Excellent

Jonathan, San Francisco

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding services! Highly recommended hotel for near shibuya crossing.
Stayed 3 nights in Apr 2025

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful front desk staff. Located in a more quiet area of Shibuya which I liked. Lobby is located on the 4th floor. The one not great issue was cleanliness of the bathroom- sink had some of last occupant’s remnants still there and shower had last occupant’s single hair on the shower wall. But since everything else was great, I would still consider staying here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Toula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice with very helpful staff. The amenities bar was extremely generous and much appreciated. The location was ideal in the heart of Tokyo. We were able to walk to restaurants, shopping, and transportation with ease.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing workers, everyone was super nice. W
Stayed 7 nights in Apr 2025

10/10 Excellent

Kristopher

Location was great. Only five minute walk from Shibuya Station
Stayed 3 nights in Apr 2025

10/10 Excellent

Stephen, Forest Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Min Yen Veronica

Travelled with family
Liked: Cleanliness, amenities
Location, location and location. Whilst being aware rooms in Tokyo tend to be small, it was still smaller than expected. Breakfast selection was limited. Location is excellent though, sheltered walkways through mall to Shibuya train station. The closest exit was the new south exit which is directly above the AirPort Express platform. 5 minutes walk to Shibuya Scramble so everything is super accessible. Probably won’t stay again but highly recommend for people who is just looking for a convenient place to sleep, venture out most of day and night.
Stayed 3 nights in Apr 2025

10/10 Excellent

Vivek

Stayed 4 nights in Apr 2025