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The rooms were heavily scented Even though balcony windows were open had to sleep in bathroom with closed doors The air conditioning stopped from 12:00 to 6 am

Breakfast was good, room was kept cool.

The Grand Hotel is a mediocre, apparently 5*, hotel. I have stayed in 3* hotels which have been much better. In Naples, Parkers Hotel is far superior. The ‘superior’ room whilst reasonably spacious was drab and had no facility for making hot drinks. It was located on the side of the hotel and the balcony overlooked what seemed to be a massive taxi rank. The receptionist said she had upgraded us from a Classic room although we had actually paid for and reserved a Superior room on Expedia. The bathroom was small and cramped with a conventional hose shower in a small cubicle. There was little space to hang towels or anything else. The buffet breakfast was standard for this type of hotel. A few members of staff were helpful. There seemed to be a very close relationship between the taxi drivers and some of the door men who preferred to discuss the fare in Neapolitan.

We loved this hotel and consider the location to be perfect as a base camp for exploring Naples. and beyond. The room was super quiet, staff was available and helpful, and the area felt quite safe. We stayed 5 nights and were very happy we chose this place.

Excelsior Hotel's historic past and fabulous corner location makes it a wonderful place to enjoy the heart of Naples. The rooms are beautifully renovated, some with a tiny balcony overlooking the bay of Naples, are lovely. The hotel's roof-top bar has my favorite panoramic view of Vesuvius, Sorrento and Capri. A wonderful place to enjoy a relaxing moment after a day of touring.

The room is small and old and this was shocking as the price is pretty high. The breakfast was rich with things that were not that tasty and the eggs were terrible. The team is not very nice I must say.