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Rooms are typically smallish, which is the norm for Japan. Staff at hotel were excellent and spoke good English Rooms are cleaned to high standard. Only thing missing was a hotel bar.

The hotel is great - we had a bath on our deck, the amenities were great and the buffet was extensive. The covercharge in the lounge was not necessary and annoying.

3 night stay, upgraded us to the Riverside, which was nice. You could hear the sound of the river even through the closed sliding door. Our room had a private onsen—very nice, just big enough for 2 and on a covered balcony. We walked 4 minutes away to an excellent sushi place two nights, and the last night had dinner in the hotel restaurant. Where I come from, hotel restaurants are best avoided, but let me tell you about this one: one of the best steaks of my life. It was a Wagu T-bone, and then in fairness, it was probably the most expensive stake of my life, but it was beautifully served. Both sides were removed from the bone and the bone served along with the meat. Along with steak, which was served on a hot stone that kept the meat warm for the duration of our meal – super nice touch— we’re small piles of smoked sea salt extra coarse, ground pepper create a horseradish and another beautiful compliment that the server identified as Yuzu. It had the texture of the greater horseradish and the most amazing flavor. Finally was a tiny sauce pan of a beautiful, brown mushroom red wine reduction. Incredible meal. We shared the steak and also shared several starters who is the perfect amount. Hotel also sports of very nice fitness gym with a rowing machine in three visits there I’ve never saw another soul. Gora is a bit of a challenge to get to. And if you’re adventurous and don’t have huge luggage, you could brave the hike from the station to the hotel. We did.

Wonderful hotel! Probably the best at Hakone all they gave four stars for amenities because we would’ve liked to have a gym in the hotel. Otherwise we couldn’t have picked a better place.

Clean room, friendly staff.

This was a midway stop point for us to take a break and recharge. Hyatt Hakone did not disappoint. Felt peaceful and relax. Staff, Food, property was amazing.