This is the nicest hotel we ever stayed in.The staff are outstanding and very hospitable and kind.The manager of the rooms department, Riri, went above and beyond to make our stay in Japan very memorable and the wow factor. The pools, laundry facilities, buffet, cleanliness and the environment was superb.The rooms were much larger than most in Japan.The views from the hotel were stunning especially the rooms facing the harbour. The back rooms faced Mt.Fuji.They supplied many personal items if needed as razors, toothbrushes, combs etc.It is very convenient to walk to the train to go to the cruise terminal and to travel to Tokyo etc. Many restaurants, shopping, transportation,and beautiful safe surroundings.We cannot say enough about the whole excellent hotel experience.