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The air conditioner was not cooling as expected

I was a solo traveler but here for a group event, Labadi was an amazing hotel! The staff was very attentive and friendly from the moment I arrived. I had a lovely suite which was very clean and well appointed and had a ton of room! Even those in my group with standard rooms said they were very spacious as well. I particularly liked the large bathroom and having plenty closet space. The bed was also very comfortable, I was always sad to have to leave it in the morning! I used the fitness center a few times which has a nice selection of equipment and was clean. The pool area did run short on towels on the weekend but was overall lovely! All the meals I had were delicious and reasonably priced. The included breakfast was also great, plenty of options both self serve buffet and made to order. When I return to Accra I will definitely stay at Labadi again!

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My stay at Urbano Hotel left me with mixed feelings, but unfortunately one experience during checkout overshadowed what could have been a pleasant stay. At checkout, the receptionist had to call someone to physically go and inspect my room before I could complete the process. In my opinion, if such procedures are necessary, they should be handled more discreetly so guests do not feel uncomfortable or distrusted. What frustrated me most was the issue surrounding the water bottles. When I checked in, I was informed that water was complimentary. However, during checkout, the receptionist informed me, almost excitedly, that I had consumed two bottles of water and therefore owed 24 cedis. I was honestly shocked because I genuinely believed the bottled water provided in the room was complimentary, based on what I had been told earlier. I was then informed that only the warm bottles of water placed on the desk were complimentary, while the cold ones inside the refrigerator were not. Honestly, that made very little sense to me. In Ghana’s heat, most guests will naturally reach for the cold water in the fridge rather than warm water sitting on a desk. The bigger issue was the complete lack of communication and transparency. There was no visible price list, no minibar notice, and no explanation during check-in that the refrigerated water carried a separate charge of 12 cedis per small bottle. Without that information, the situation felt misleading and unnecessarily unpleasant.

Hotel is in a great location. Not far from the airport. So you will hear flights overheard. Lovely reception area. Check in was quick and straightforward. Special mention to Kekeli and Bismarck. Great breakfast choices. Staff were superb, so helpful and very pleasant. Room was clean. Very spacious and aircon worked very well. The Atrium area and bar is great. The pool area is small but a nice extra bonus. Will definitely return.