The staff were very friendly and helpful in carrying our luggage to rooms. Location is excellent, close to Chinatown, Darling Harbour and tram stops. Bed was very comfortable. The rooms was very small, no and there is no washbasin, shelf or mirror in the bathroom. Instead a washbasin is located in the toilet to clean your teeth. Unfortunately due to renovations, the elevator was out of action, meaning a lot of steps to get up to our room on the second floor.