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Holiday Inn Express Surabaya CenterPoint by IHG

4.0 star property

Photo gallery for Holiday Inn Express Surabaya CenterPoint by IHG

Free daily buffet breakfast
Interior
International cuisine
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
No. 54-58 Jalan Kedungdoro, Surabaya, East Java, 60251
  • Place, Tunjungan Plaza
    ‪11 min walk‬
  • Place, Grand City Surabaya
    ‪3 min drive‬
  • Place, Surabaya Plaza Shopping Mall
    ‪3 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪25 min drive‬

Room options

View all photos for Standard Room (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room (with Free Breakfast)

  • 24 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, City View (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, City View (with Free Breakfast)

7.6 out of 10
Good
(4 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Wheelchair)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible (Wheelchair)

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Non Smoking, City View (with Free Breakfast)

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking, City View (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Smoking, City View (with Free Breakfast)

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed (with Free Breakfast)

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds (with Free Breakfast)

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed, Smoking (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Smoking (with Free Breakfast)

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, Smoking (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, Smoking (with Free Breakfast)

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

Surabaya

A stay at Holiday Inn Express Surabaya CenterPoint by IHG places you in the heart of Surabaya, within a 5-minute drive of Hero Monument and November 10th Museum and Grahadi. .This hotel is 1.1 mi (1.7 km) from BG Junction and 1.3 mi (2.2 km) from Tunjungan Plaza.

What's nearby

  • Tunjungan Plaza - 11 min walk - 0.9 km
  • BG Junction - 14 min walk - 1.2 km
  • Grand City Surabaya - 3 min drive - 3.1 km
  • Surabaya Plaza Shopping Mall - 3 min drive - 3.0 km
  • Submarine Monument - 4 min drive - 3.0 km

Getting around

  • Margorejo Station - 5 min drive
  • Surabaya Pasar Turi Station - 7 min drive
  • Surabaya (SUB-Juanda) - 42 min drive

Restaurants

  • ‪Bebek Goreng Gandul - ‬2 min walk
  • ‪Soto Banjar Pal Satu - ‬3 min walk
  • ‪Sop Kaki Kambing Dua Saudara - ‬2 min walk
  • ‪Warung Gito - ‬1 min walk
  • ‪Porong indah - ‬2 min walk

About this property

Holiday Inn Express Surabaya CenterPoint by IHG

Hotel in Surabaya with free breakfast and a fitness center
Holiday Inn Express Surabaya CenterPoint by IHG offers 236 air-conditioned accommodations with washers/dryers and safes. Beds feature premium bedding. Premium cable television is provided. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 236 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a banquet hall.
Enjoy a meal at Greet Room or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Surabaya? This hotel has 1927 square feet (179 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
Greet Room - This restaurant specializes in international cuisine and serves breakfast only.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Greet Room

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room washing machine/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,927 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 16 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 300000.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: IDR 260000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 300000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Holiday Express Centerplaza
Holiday Express Surabaya Centerplaza
Holiday Inn Express Centerplaza
Holiday Inn Express Surabaya Centerplaza
Holiday Inn Express Surabaya Centerplaza Java
Holiday Inn Express Surabaya CenterPlaza Hotel
Holiday Inn Express CenterPlaza Hotel
Holiday Inn Express Surabaya CenterPoint Hotel
Holiday Inn Express CenterPoint Hotel
Holiday Inn Express CenterPoint
Inn Express CenterPoint
Holiday Inn Express Surabaya CenterPoint
Holiday Inn Express Surabaya CenterPoint by IHG Hotel
Holiday Inn Express Surabaya CenterPoint an IHG Hotel
Holiday Inn Express Surabaya CenterPoint by IHG Surabaya
Holiday Inn Express Surabaya CenterPoint by IHG Hotel Surabaya

Holiday Inn Express Surabaya CenterPoint by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 61 out of 147 reviews
Rating 8 - Good. 69 out of 147 reviews
Rating 6 - Okay. 11 out of 147 reviews
Rating 4 - Poor. 2 out of 147 reviews
Rating 2 - Terrible. 4 out of 147 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the middle of the city

The overall stay is good, the staffs are friendly and accomodating, the service is good, breakfast great. It just a tiny details like the pillows I think is a bit overdue, the shower head that keep falling down when I was showering. I choose this because it close to my parent house and there are arrays of choice foods around the hotel. Close to BG junction, TP and Tunjungan street.
Stayed 8 nights in Aug 2025

10/10 Excellent

Alvernia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
it was a good stay
Stayed 4 nights in May 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

HJ, Bandar Seri Begawan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love everthingelse except my room. Should have selected superior room rather than a standard one. The standard room I was assigned to seem to have depleted. No changing room because hotel was on busy week. Breakfast were awesomeeee. The resto even prepared us 'take away' brealfast ad we checked out during early hour of the morning (2 AM). Room service Excellent.
Stayed 4 nights in Dec 2024

8/10 Good

dedi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well Surabaya is my hometown I grew up ; my husband little bit older than me and he is 79 year old ( he is Disabled) , but he enjoy stay and greet staff Thank you very much Dwi & Roger 🙏🇮🇩🇺🇸
Stayed 5 nights in Sep 2024

10/10 Excellent

Ester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Ester

Stayed 1 night in Aug 2024

8/10 Good

KHAMIS NOORUL FADZLEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, and easy to access to major part of Surabaya, staffs are friendly and would recommend if your looking for a quick budget stay in the city.
Stayed 4 nights in Jul 2024

8/10 Good

Silvie, Coral Springs

Liked: Property conditions & facilities
Good stay
Stayed 1 night in May 2024

6/10 Okay

Michael

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room was ok and so far all except safety box worked well. Corridors on 7th floor have plenty water leak marks on ceilings, definitely need some fixings. Rooms have all in one shower gel in shower but no soaps or anything else apart from toothbrushes kits. Breakfast could have been better no continental choices apart from two type of fruits and cereals. Bit disappointing for 4 star hotel to have mini salad bar and asian dishes only
Stayed 1 night in Apr 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

so so stay

I have to say I picked that hotel because of the reviews. I was expecting something amazing, but that is not what I got. My room had the worst bed ever. We all left with body pain. The sink handle leaked, so every time I turned on the water the entire sink area got wet. The aircon was no good. It was either too hot or too cold. They messed up my room service order. The staff was very helpful and friendly. I will say the food was delicious. I enjoyed breakfast and the room service food was good, it just was not correct.
Stayed 2 nights in Dec 2023

6/10 Okay

Allan

Liked: Staff & service
Tired hotel with noisy air conditioners and stained carpets.
Stayed 1 night in Dec 2023

10/10 Excellent

Ian, Hull

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located

Comfortable beds and room. Nice equipped gym. Full tasty asian breakfast buffet.
Stayed 1 night in May 2023

2/10 Terrible

damon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner had issues in two rooms i stayed. Had to move rooms twice in 2 nights stay. Not recommended and will not stay here again.
Stayed 2 nights in Mar 2023

10/10 Excellent

rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Especially all the staff I came in contact with, all of them
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the city centre, and a lot of local food around. staff are friendly and polite, however, can be more attentive
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for short stay or transit. Staff was polite.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, the staff I had contact with knew very little English but overall very friendly.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, cool view of the city, really nice Indonesian breakfast.
Stayed 1 night in Feb 2020

2/10 Terrible

Yasu, Jakarta

Disliked: Staff & service, amenities, property conditions & facilities
Why even Refrigerator is not effective, we have to pay for Ice? Also Amenity is very poor. no hand towel, no cotton swab.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service

Over rated hotel need improvements

Front desk staff were not helpful enough. They let one woman working alone handle so many people luggages while they stand idle. Terrible parking arrangement. Terrible breakfast. Only the beds were comfortable and the rooms were clean.
Stayed 1 night in Dec 2019

8/10 Good

jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019