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The Palace of the Lost City at Sun City Resort

5.0 star property

Photo gallery for The Palace of the Lost City at Sun City Resort

Property grounds
Creator video - submitted by Flying The Nest
3 restaurants, breakfast, dinner served; international cuisine
Lobby
Golf

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Sun City Resort, Moses Kotane, North West, 0316
  • Place, The Valley of Waves
    ‪5 min walk‬
  • Place, The Gary Player Golf Course
    ‪10 min walk‬
  • Place, Sun City Casino
    ‪13 min walk‬

Room options

View all photos for Luxury Twin Room

Luxury Twin Room

Luxury Twin Room

9.4 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Luxury Room

Superior Luxury Room

Superior Luxury Room

  • Garden view
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Pool Facing Room

Superior Luxury Pool Facing Room

Superior Luxury Pool Facing Room

  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Family Room

Superior Luxury Family Room

Superior Luxury Family Room

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

  • Garden view
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Moses Kotane

Located in Moses Kotane, The Palace of the Lost City at Sun City Resort is within a 5-minute drive of The Valley of Waves and Sun City Casino. .This casino hotel is 1.2 mi (1.9 km) from The Gary Player Golf Course and 1.3 mi (2.1 km) from Waterworld.

What's nearby

  • The Valley of Waves - 5 min walk - 0.4 km
  • The Gary Player Golf Course - 10 min walk - 0.8 km
  • Sun City Casino - 13 min walk - 1.1 km
  • Segaetsho Cultural Village - 5 min drive - 2.3 km
  • Pilanesberg National Park - 12 min drive - 10.1 km

Restaurants

  • ‪The Jungle Bar - ‬13 min drive
  • ‪Cabanas Pool Bar - ‬5 min drive
  • ‪Acacia Terrace Cafe - ‬12 min drive
  • ‪Casa Bella - ‬17 min walk
  • ‪Hard Rock Cafe Sun City - ‬4 min drive

About this property

The Palace of the Lost City at Sun City Resort

Luxury hotel with 3 restaurants and a full-service spa
The Palace of the Lost City at Sun City Resort offers 335 air-conditioned accommodations with minibars and safes. Televisions come with cable channels. Bathrooms include separate bathtubs and showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

Guests can experience the thrill of a safari, and enjoy recreation facilities including a golf course and 2 outdoor tennis courts. An outdoor pool and a children's pool are on site. Other recreational amenities include a complimentary water park, a lazy river, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Royal Salon has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 335 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Encounter the local wildlife with a safari, then enjoy recreational amenities including a casino and a golf course. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). If you're ready for some gaming fun, you can hop on the complimentary casino shuttle.
Enjoy international cuisine at Crystal Court, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 3 coffee shops/cafes. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Free valet parking is available onsite.
Crystal Court - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.
The Grill Room - Overlooking the garden, this steakhouse specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Plume - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.
Tusk Bar & Lounge - This piano bar specializes in African cuisine and serves light fare only. Open daily.
Bocado - This poolside restaurant specializes in Mediterranean cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free casino shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bocado
  • Crystal Court
  • Plume
  • The Grill Room
  • Tusk Bar & Lounge

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 51 gaming tables
  • 700 slot machines
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Casino
  • Children's club
  • Children's pool
  • Free water park
  • Full-service spa
  • Game drive
  • Game viewing
  • Golf
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Motor boating
  • Mountain biking
  • Nightclub
  • Outdoor pool
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Safari
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Water skiing
  • Waterslide
  • Ziplining

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 16

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property provides roundtrip airport shuttle service from Pilanesberg International Airport (NYT) only.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 25 to June 27:
  • Water park

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 1977/071333/06

We should mention

Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 16 years old are not allowed in the spa without adult supervision

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

LOST CITY PALACE
LOST PALACE
PALACE LOST
PALACE LOST CITY
PALACE LOST Hotel
PALACE LOST Hotel CITY
Palace Lost City Hotel Sun City
Palace Lost City Hotel
Palace Lost City Sun City
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Palace Lost City Sun City Resort
Palace Lost Resort
The Palace of the Lost City
The Palace of the Lost City at Sun City Resort Hotel
The Palace of the Lost City at Sun City Resort Moses Kotane

The Palace of the Lost City at Sun City Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 412 out of 670 reviews
Rating 8 - Good. 165 out of 670 reviews
Rating 6 - Okay. 51 out of 670 reviews
Rating 4 - Poor. 28 out of 670 reviews
Rating 2 - Terrible. 14 out of 670 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and resort was fantastic. Service as the valley of the waves was lacking. We were completely ignored at the Wimpy there. That was a bit of a disappointment as the rest of the visit was excellent.
Stayed 2 nights in Nov 2025

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All of the above
Stayed 2 nights in Nov 2025

10/10 Excellent

Lester

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb, elegant, family centric hotel.. my little kids loved it!
Stayed 2 nights in Sep 2025

10/10 Excellent

Adrian

Stayed 2 nights in Sep 2025

10/10 Excellent

Yovy

Stayed 1 night in Sep 2025

6/10 Okay

Sian

Travelled with family
Liked: Cleanliness, staff & service
We came yo the palace at the end of our holiday around South Africa. This is a huge property and it has alot for families to do and enjoy. The problem is to figure out how to get to things and book activities you need an app. This app is not available for the Australian Apple and Google stores so we couldn’t download it and there is just an expectation that that’s what you will do, so there is no information available anywhere in your room, the foyer, internal tv system for you to learn as a guest. It took us a couple of days to figure this out. The food at the palace - breakfast, pool side and weekend buffets is very good but expensive by South African standards. Also if you have a child under 9 you can’t eat at any of the restaurants in the Palace - which is a bit rude noting it’s a family hotel. You have to catch a bus (which is free and regular) to the shopping centre and eat in a food court or go to another one of the hotels. I object to doing that when I am paying over $400 a night! The options in the food court aren’t healthy and we got food poisoning at the Greek restaurant- which has no Greek food on the menu besides a Greek salad which isn’t a Greek salad. That was honestly one of the worst meals I have ever had. Also be aware that you share all the facilities like valley of the waves etc with all the other hotels and time shares on the property and day visitors to the property. It has a lot of potential but needs a major revamp as rooms etc are tired.
Stayed 5 nights in Sep 2025

10/10 Excellent

Robyn

Stayed 2 nights in Aug 2025

10/10 Excellent

rory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, staff were incredible space and venue's stunning. Stay again when back SA.
Stayed 4 nights in Aug 2025

10/10 Excellent

brendon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and people
Stayed 2 nights in Jul 2025

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly special place. So beautifully decorated and designed. The room was truly lovely and the views amazing. Incredible Buffett for breakfast. Wonderful staff
Stayed 2 nights in Jul 2025

2/10 Terrible

Samuel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful and breakfast was amazing. The front desk staff was so helpful and went above and beyond. If you are in any kind of hurry dining not the place to be. We ordered hot chocolate even from room service. After an hour still never received.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 nights at the Palace

Had a brilliant stay at the Palace. The breakfast was excellent so much choice and Robert playing the piano was lovely, he is so talented and friendly, he played a few notes of my husbands favourite song when requested. Service was top notch. Would stay longer next time.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Eman

Travelled with family
Liked: Amenities, property conditions & facilities
Very friendly Clean Safety Location
Stayed 4 nights in Jun 2025

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This resort really had it all! It’s beautiful and spacious. The staff are very friendly. There are so many options for dining all day long as well as activities and relaxation. We visited during winter which is off peak season. I expect if you go during the high tourist season it will be so busy
Stayed 4 nights in Jun 2025

10/10 Excellent

Florentino

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I stayed at this resort last week and we were absolutely blown away by the experience. From the moment we arrived, the staff was incredibly helpful and genuinely friendly, always greeting us with a smile and going out of their way to make sure we were comfortable and well taken care of. The property itself was breathtaking, beautifully maintained grounds, stunning views, and peaceful surroundings that made it easy to relax and unwind. Whether taking a walk trough its trails or enjoying the sunset, every corner of the resort felt like a slice of paradise. I truly can’t say enough good things about this place. Highly recommended for anyone looking for a memorable and serene getaway!
Stayed 2 nights in Jun 2025

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful clean and comfortable
Stayed 3 nights in Jun 2025

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and accommodation. Little more quiet and remote from other hotels at sun city. Need to take shuttle to casino
Stayed 1 night in May 2025

10/10 Excellent

Steven

Stayed 1 night in May 2025

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this place. We will definitely come back soon
Stayed 3 nights in May 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is simply exceptional. The level of service is second to none. The staff are friendly and helpful and very welcoming. Fabulous rooms. Amazing amenities. Food was sublime.
Stayed 4 nights in Apr 2025

10/10 Excellent

Reinette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort as always you did not disappoint
Stayed 2 nights in Mar 2025

10/10 Excellent

Katrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: bed and pillows are comfortable; has free shuttle around sun city; luxurious and picturesque in every corner; you will receive 5 star treatment from all the staff. Valley of the waves are good for kids. Housekeeping are awesome! They cleaned a lot! Cons: No free game drives; no airport transport from johannesberg; meals on buffet are repetitive
Stayed 4 nights in Mar 2025