4/10 Poor
Micah John
29 Apr 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed at Hideaway Resort & Spa for 8 nights with our kids,this was our 1st overseas family holiday. We were very excited to be in Fiji & as a family we always look for positives in any of our holiday adventures. After the second day into our stay the reality & realisation of how badly run down the resort is,from pool area, public amenities,gardens/lawns,the very mouldy white sails on roof above dining area,overall buildings & our accommodation are very poorly maintained & very tired looking/dated. We experienced unsatisfactory service from staff in dining,bar & pool staff. This started to take its toll on our joy & positivity early in our holiday. Hideaway had really started to show its true colours. We experienced staff to not meet basic customer service on nearly every occasion whether it be for breakfast, lunch or dinner. Quite often we would receive our meals staggered,waiting 10-20 minutes which would result in not eating our meals together as a family.When we received our meals we had to ask multiple times for cutlery which took 5-10 minutes to receive,by that stage our meals had gone cold. At breakfast time cutlery, plates, plastic/glass cups, drinking water and breakfast juice ran out daily. On our second day we waited over 3hrs for Pool towels & they still had none, kept saying it’ll be another 10minWe ended up purchasing our own beach towels from Sigatoka to avoid the daily inconvenience/ disappointment. I’m sad to say we didn’t have a positive experience.
Micah John
Stayed 8 nights in Apr 2025