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The rooms were clean which made our stay very comfortable, the employees are friendly and willing to assist.

Enjoyed our stay and staff was lovely

Overall a great location for everything! Hotel, golf and staff superb

Staff courtesy was excellent the room was due refurbishment after we left. Shuttle was frequent to other resorts and shops. One concern is that you are not allowed in the palace

Excellent service Room was always spotless

Very disappointing experience from start to finish. Upon arrival, the person at the front desk was not aware of our reservation. We had to spend more than 15 minutes proving that we had indeed booked a room at this hotel. Once we finally accessed the room, several issues became apparent. There were no towels available, and when we asked for assistance, the staff was unable to help, forcing us to find towels ourselves. The overall cleanliness of the room was poor, with cockroaches present, which is completely unacceptable. To make matters worse, there was no soap provided in the shower. This stay was far below acceptable standards in terms of service, organization, and hygiene.