Book Malmaison Stratford-upon-Avon accommodation from AU$140

The outside of the building and lobby look nice. The room was decent enough but the bathroom let the room down though. Having to turn and sit at an angle cause the towel rack is in front of toilet wasn’t great plus the fan leg was broken causing the fan to keep falling over so gave up using it. Also they do not have an airport shuttle and if you order a taxi you need to meet it away from the property or you’ll get a £5 fee. But my biggest issue is with the person responding to online messages and their lack of customer service skills. Won’t stay here again, too many other better hotels with friendlier staff.

Arrived late (10.30pm) to find car park signage poor, wasnt clear where or how to access reception and ended up going through a rear entrance and walking through the hotel to reception. Receptionist was very helpful friendly and explained the usual nice and quickly. Room seemed fine, shower was great - powerful and hot water a plenty. Wifi worked well and there was space to set the laptop up to work on emails etc. Table had a glass top and previous guests had left food deposits under the glass... The walk to breakfast showed a hotel with good bones that needed some tlc and a fresh lick of paint, the staff though, all fantastic and very friendly. Breakfast was a mix of continental and cooked and everything I ate and drank was very nice and fresh.

Great location but rooms are small and need updating Good parking and staff

Great setup. Pullouts didn’t have bedding at first but staff was very responsive

A nice hotel with friendly staff. The spa facilities were good but it is a shame that they do noy have a jacuzzi. Breakfast was good but fruit lacked choice and the fried stuff was far too greasy!

We only stayed one overnight and used the room and breakfast. Have stayed with Crowne Plaza before and enjoyed the same high standard. Will book with CP again.