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Comfort Hotel Kumamoto Shinshigai

3.0 star property

Photo gallery for Comfort Hotel Kumamoto Shinshigai

Property amenity
Exterior
Room, 2 Single Beds, Non Smoking
Property amenity
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room
  • Housekeeping

Explore the area

View map
2-10 Shinshigai, Kumamoto, Kumamoto-ken, 860-0803
  • Place, Sakura Machi Kumamoto
    ‪6 min walk‬
  • Place, Kumamoto City Hall
    ‪6 min walk‬
  • Place, Kumamoto-jo Hall
    ‪7 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪38 min drive‬

Room options

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking

7.4 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Exterior
Nest Hotel Kumamoto
Chuo Ward
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
3.8 out of 5, Good, 1,001 reviews
The price is AU$44
17 May - 18 May
Nest Hotel Kumamoto

About the area

Kumamoto

With a stay at Comfort Hotel Kumamoto Shinshigai in Kumamoto (Chuo Ward), you'll be within a 15-minute walk of Kumamoto Castle and Sunroad Shinshigai Shopping Street. .This hotel is 0.3 mi (0.5 km) from Sakura Machi Kumamoto and 0.3 mi (0.5 km) from Shimotori Shopping Arcade.

What's nearby

  • Sunroad Shinshigai Shopping Street - 1 min walk - 0.1 km
  • Sakura Machi Kumamoto - 6 min walk - 0.5 km
  • Kumamoto City Hall - 6 min walk - 0.5 km
  • Kumamoto-jo Hall - 7 min walk - 0.6 km
  • Kumamoto Castle - 16 min walk - 1.3 km

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 17 min walk
  • Kumamoto Airport (KMJ) - 45 min drive

Restaurants

  • ‪菅乃屋 新市街店 - ‬2 min walk
  • ‪酒湊 本店 - ‬1 min walk
  • ‪黒龍紅 - ‬2 min walk
  • ‪相撲寿司大砲部屋 - ‬1 min walk
  • ‪月○ 新市街店 - ‬1 min walk

About this property

Comfort Hotel Kumamoto Shinshigai

Comfort Hotel Kumamoto Shinshigai offers 157 air-conditioned accommodations with slippers and hair dryers. Beds feature premium bedding. Televisions come with digital channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and toilets with an electronic bidet.

This Kumamoto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

Make yourself at home in one of the 157 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and hair dryers. Conveniences include phones, as well as desks and electric kettles.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include express check-in, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 1,200 per night)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • Pay films

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Check-out

Check-out before 10 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are available for JPY 1100.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 200.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: JPY 1200 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 1100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Hotel Kumamoto Shinshigai

Comfort Hotel Shinshigai

Comfort Kumamoto Shinshigai

Comfort Shinshigai

Comfort Kumamoto Shinshigai

Comfort Hotel Kumamoto Shinshigai Hotel

Comfort Hotel Kumamoto Shinshigai Kumamoto

Comfort Hotel Kumamoto Shinshigai Hotel Kumamoto

Comfort Hotel Kumamoto Shinshigai Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 80 out of 255 reviews
Rating 8 - Good. 117 out of 255 reviews
Rating 6 - Okay. 43 out of 255 reviews
Rating 4 - Poor. 11 out of 255 reviews
Rating 2 - Terrible. 4 out of 255 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Eng Huat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Fan

Travelled with family
Liked: Cleanliness
Toilet is too tiny to fit one person if you’re a little bit big. Check out time is 10am, while the other comparable hotels I stay in Kumamoto is 11am.
Stayed 2 nights in May 2025

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

duon

We are from US. This hotel’s room is simple but it has everything you need and it is very clean! I have stayed in higher star hotels in US and we don’t get the cleanliness and service and we still tipped even when the service at the US hotel was non existent. In Japan, no tipping and we get great service. The free breakfast at Comfort Hotel was good too.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Lisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
若者向けのハイレベルのサービスをご提供いただき、ありがとうございました。
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Left my wallet.. they worked with me in order to make sure it was returned to me.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Just a few minutes walk from the tram station and kumamoto kotsu center aka bus terminal. There are plenty of convenient store and restaurants nearby while the shopping street is just walking distance. The breakfast variety is not much, but with combination of both Japanese and western style food.
Stayed 3 nights in Oct 2018

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort

Disappointed with smoking room.

Noticed on the confirmation email a few weeks before going that it said 'smoking room' which I did not knowingly sign up to. Attempted to contact the hotel through hotels.com to have this changed and received no response. When I checked in the hotel staff were unable to change this at that stage all non-smoking rooms were booked out. Very disappointed, the smell in the room and corridor somewhat marred our stay in what otherwise would've been a good hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a couple of days. Good room, bit small but ok. Good location right next to shopping arcades and 10 mn walking distance from Kumamoto castle. Basic breakfast but nice to have available. Would come back to this hotel.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely friendly staff....

Very friendly reception staff who never tired of fielding a variety of questions from us. Located very close to a tram stop that was itself only a few stops from the main railway station. Next to a long covered shopping mall with numerous places to eat nearly. Not far to the (closed and damaged) historic castle; perhaps fifteen-twenty minutes. The breakfast was fine, more Japanese than Western but with some options for those that prefer the latter. Room small-medium sized but very clean and modern-ish. Enjoyed our stay.

6/10 Okay

Verified traveller

10/10 Excellent

Stephen, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel in a time of crisis

This hotel is in a great location, is clean and modern, and has an awesome breakfast. Our stay was perfect until April 14, when Kumamoto suffered the first of two major earthquakes. During this catastrophe, the physical hotel and the staff performed above and beyond. During two major quakes the staff stayed on duty assisting scared and confused guests. They even continued with breakfast service throughout everything! I’m sure the staff had their own homes and family they were worried about, but they showed nothing but concern for guests and continued to care for us as if it were business as normal. As for the building - asleep in this hotel during the second larger earthquake, we felt as if the building would collapse from the violent shaking. The staff ran throughout the 10 story building making sure everyone evacuated. After several hours we returned to the hotel to find minimal physical damage, so we were able to return to our room and try to sleep. Our checkout was April 17, but because all public transport was shut down (airport, rail and roads damaged) we had to make a decision to wait it out or make an attempt to reach another city’s airport. The hotel offered to hold our room and extend our stay if we were unable to leave, but in the end we were able to make it to Fukuoka and connect to our flight home. I highly recommend this hotel on many levels - but most of all because the calm and kind staff cared for us, while the well-constructed building saved our lives.

6/10 Okay

Lin Chin, usa

Liked: Staff & service
Disliked: Room comfort

small room but good location

room too small

6/10 Okay

Sultan

Liked: Cleanliness, staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

travelingtexan, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convent to pedestrian mall, and trams

So easy to get to from the train station on the tram. Use the tram to go to other locations. Room comfortable, in proportion to other Japanese hotels, as expected from descriptions. Breakfast plentiful with a variety of typical Japanese offerings. Great variety of breads. The mall has a variety of stores / very comfortable location for those on foot. WiFi reliable.

8/10 Good

J, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small, clean room

Stayed for two nights in a single room. Room was very small but typical of Japanese hotels like this. Hotel is close to a tram stop and a huge shopping arcade. The free breakfast was a nice bonus.

8/10 Good

Don, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great location

The hotel is good considering the price and location. The only complain I have is that the pillows are way too flat and the double beds are really small. My wife and me are pretty slim yet we find the beds rather uncorfortable to get a good night's sleep because of its size.

6/10 Okay

Midori

Stayed 1 night in Feb 2026

8/10 Good

takashi

Liked: Cleanliness, amenities, property conditions & facilities
客室は清潔で何よりアーケード街に近く、桜町バスターミナルにも近く便利この上ない。
Stayed 1 night in Nov 2025

10/10 Excellent

akira

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
なし
Stayed 1 night in Jan 2026

6/10 Okay

Jeonggun

Stayed 1 night in Jan 2026

10/10 Excellent

TOMOHIDE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
また利用します
Stayed 3 nights in Dec 2025

8/10 Good

TOMOHIRO

Liked: Cleanliness
普通によかったです。
Stayed 1 night in Dec 2025