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Great stay but my only complaint is check in…. I’m a disabled traveler and use crutches , I stood in a long Que for a long time yet no members of staff offered any help to me. There should be a disability check in. I stay here year after year and nothing changes.

My room was well equipped and clean ,the food was excellent and the breakfast was a different level

Ideal for what I needed it for Would stay there again

It was an amazing experience we liked everything

Great welcome at reception. Accessible room allocated as requested. In my opinion, there is a design flaw in the bathroom, as the 'accessible' toilet is positioned too low to be accessible and is too close to the hand basin. The shower was more of a trickle than a shower, albeit hot, and I've had worse showers, so it's not worth complaining about, just an observation. We ate at the restaurant in the evening - a very pleasant experience with attentive staff. Sadly, the same could not be said about breakfast. A few staff members mingling about, not offering hot beverages. You had to 'flag them down' and wait for hot drinks. I noted several tables waiting, and it wasn't overly busy. Tables weren't wiped down in between customers, cutlery was just rearranged, and the idea of a large jug of milk left on tables for subsequent customers is just not nice and possibly unhygienic. The English breakfast food was hot except for the scrambled egg, which was supplied in such vast quantities that it inevitably became cold quickly. All in all such a shame after a very positive experience the evening before.

My msin choice was the proximity to the NEC