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Wyndham Grand Shenzhen

4.5 star property

Photo gallery for Wyndham Grand Shenzhen

Lobby sitting area
Indoor pool
Premium bedding, down duvets, minibar, in-room safe
Front of property
Premium bedding, down duvets, minibar, in-room safe

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Breakfast available
  • Gym
  • Air conditioning

Explore the area

Map
2009 Caitian Road, Futian District, Shenzhen, Guangdong, 518033
  • Shenzhen Convention and Exhibition Center
    ‪12 min walk‬
  • Coco Park Shopping Center
    ‪2 min drive‬
  • Huanggang Border Crossing
    ‪2 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪23 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Superior Room, 2 Single Beds, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 1 King Bed, Non Smoking

  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Apartment, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Apartment, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Single Bed, Accessible, Smoking

Premium bedding, down duvets, minibar, in-room safe

Room, 1 Single Bed, Accessible, Smoking

  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Deluxe Suite, 1 King Bed, Non Smoking

  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking (Upper Floor)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Single Beds, Non Smoking (Upper Floor)

  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking, City View

Premium bedding, down duvets, minibar, in-room safe

Executive Suite, 1 King Bed, Non Smoking, City View

  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

2 restaurants, breakfast, lunch, dinner served; international cuisine

Hilton Shenzhen Futian

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, (540)
The price is AU$194
for 1 room
includes taxes & fees
15 Aug - 16 Aug
Hilton Shenzhen Futian

About the area

Shenzhen

With a stay at Wyndham Grand Shenzhen, you'll be centrally located in Shenzhen, within a 10-minute drive of Shenzhen Convention and Exhibition Center and Huaqiangbei. .This luxury hotel is 10 mi (16.1 km) from Shenzhen Safari Park and 2.5 mi (4 km) from Huanggang Border Crossing.

What's nearby

  • Shenzhen Convention and Exhibition Center - 12 min walk - 1.1 km
  • Coco Park Shopping Center - 2 min drive - 1.8 km
  • Huanggang Border Crossing - 2 min drive - 2.5 km
  • Huanggang Port - 2 min drive - 2.5 km
  • Huaqiangbei - 3 min drive - 2.8 km

Getting around

  • Hong Kong Lok Ma Chau Station - 6 min drive
  • Gangxia North Station - 11 min walk
  • Shenzhen Intl. Airport (SZX) - 35 min drive

Restaurants

  • ‪深圳景轩酒店 - ‬1 min walk
  • ‪玉壶茶馆 - ‬1 min walk
  • ‪馨缘茶艺馆 - ‬2 min walk
  • ‪唯一化妆品有限公司 - ‬6 min walk
  • ‪法国机械服务有限公司 - ‬6 min walk

About this property

Wyndham Grand Shenzhen

Luxury hotel with free parking connected to the convention center in Shenzhen
Wyndham Grand Shenzhen offers 268 air-conditioned accommodations with iPod docking stations and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. Cable television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Shenzhen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a health club.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 268 air-conditioned rooms featuring refrigerators and iPod docking stations. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Partially open bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Take advantage of recreation opportunities including a health club and an indoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Shenzhen? This hotel has 6028 square feet (560 square meters) of space consisting of conference space and meeting rooms. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Wyndham Grand Shenzhen has a restaurant on site.
Vintage - This lobby lounge overlooks the garden. Open daily.
Grand Kitchen - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 120 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Grand Kitchen
  • Vintage

Things to do

  • Health club
  • Indoor pool

Family friendly

  • Children's toys
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6,028 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 35 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Designated smoking areas
  • Local culture and ecosystem education
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 120 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Set meals are served in guestrooms only (no menus or public dining)
Children under 18 years old are not allowed in the swimming pool without adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Wyndham Grand Shenzhen Hotel
Wyndham Grand Shenzhen
Wyndham Grand Shenzhen Hotel
Wyndham Grand Shenzhen Shenzhen
Wyndham Grand Shenzhen Hotel Shenzhen

Wyndham Grand Shenzhen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 315 out of 559 reviews
Rating 8 - Good. 176 out of 559 reviews
Rating 6 - Okay. 41 out of 559 reviews
Rating 4 - Poor. 17 out of 559 reviews
Rating 2 - Terrible. 10 out of 559 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ravi

Stayed 2 nights in Apr 2025

4/10 Poor

Pan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a very strong smell of smoke, and I expressed my concerns to the front desk staff. They arranged for a cleaning lady to come to our room and spray air freshener, but that was all they did. Another terrible experience occurred during breakfast at their cafe buffet when I saw a huge cockroach crawling near the coffee machine. Overall, it was a very disappointing stay.
Stayed 2 nights in Apr 2025

6/10 Okay

Tammy

Travelled with family
Disliked: Property conditions & facilities
The hallways were stuffy and u can smell smoke. Spacious rooms. Poor workmanship of the bathroom. Bath tub doesn’t look the greatest.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

April stay

WiFi connection was bad, but room service and reception service was good. Cleanliness was good
Stayed 5 nights in Mar 2025

10/10 Excellent

Richard

Stayed 1 night in Mar 2025

10/10 Excellent

Wai Chuen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service is excellent
Stayed 3 nights in Mar 2025

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
The room is huge with nice view Indoor poor is nice too Location is convenient
Stayed 1 night in Mar 2025

6/10 Okay

Morgane

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Ling Wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient to all place
Stayed 1 night in Feb 2025

10/10 Excellent

Jaren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very big and spacious, not to mention comfortable too!
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another excellent stay in this wonderful hotel!
Stayed 3 nights in Feb 2025

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
This is at best a 3 star property. “Executive” lounge and offerings were a joke. It exists, but does not live up the star rating. First room smelled of smoke even though whole floor was non-smoking. Requested a rollaway bed - less comfortable than the sofa, it bowed down like a hammock. Concierge could point to area restaurants, but not much else. Only benefit is proximity to MRT station and several shopping malls including IN TOWN which had great food options. Will skip this property and other Wyndhams going forward. Terrible experience for family trip
Stayed 2 nights in Dec 2024

6/10 Okay

Yen Fei

Stayed 3 nights in Dec 2024

10/10 Excellent

taige

Stayed 1 night in Nov 2024

10/10 Excellent

John

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Fantastic quality hotel with exceptional value in this amazing futuristic city - WOW!
Stayed 5 nights in Oct 2024

6/10 Okay

Constantine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Enforcement of rule/regulation. I requested and got a non-smoking room on a non-smoking floor. But my first afternoon nap was interrupted by a strong cigaret smoke that poured in from the connected room next door. When I questioned the smoke detector system, the staff lightly mentioned that it was not functional. This is a safety issue! And when I pointed out the notice of government regulation on non-smoking and fine of 500 yen, the manager responded that they had no authority to stop the offender! Is it not the right of property owner to enforce regulation within their property? The safety deposit box has a hole for a power line connecting the inside of the box to the outside socket. What happens if there is a power outage? Can't open the box or the box will open by itself? Weird - I have never seen anything like this in 60 years of travelling. The room is rather dimmed. The house keeping staff is wonderful - friendly and helpful!
Stayed 6 nights in Oct 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel in this vibrant city
Stayed 2 nights in Sep 2024

8/10 Good

Marjory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in Shenzen. Close to the Hong Kong Futian border crossing.
Stayed 1 night in Sep 2024

6/10 Okay

YANG HYUN

Travelled with family
Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Jain, TWP Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a cigarette smell in the room. Although staff spray some air refresher, still can smell it
Stayed 5 nights in Aug 2024

10/10 Excellent

Jain, TWP Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has some smell of cigerette smoking.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the city center. Front desk staff upgraded us. Thank you guys
Stayed 1 night in Aug 2024

10/10 Excellent

Cheuk Wai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good location for everything.
Stayed 4 nights in Aug 2024

10/10 Excellent

Mahesh, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Room Size, City View
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very plush hotel in Shenzhen CBD. Huge room with big floor to ceiling windows and an exceptionally comfortable Emporer size bed! Very good value. Only 1 night unfortunately , but would stay again next to time Shenzhen.
Stayed 1 night in Aug 2024