Book Santoy Hanover hotels

The water park was amazing. The Beach Oasis Bar is the heated pool and swim up bar on the Grand side. (It was my favorite one). The kids club game room was “Out of service,” which was disappointing because the VR/arcade room they enforced 10 and up. The beach was not so great. Seemed like a man made beach. GET Platinum if you want to experience all access. Food was meh. Roads are patched up so the 90 min commute can be a bumpy ride. Also make sure you get the FREE transfer. They will encourage to pay for a taxi when it’s actually included.

Superb location, about an hour SW from Montego Bay. Property delightful and well maintained. Rooms very comfortable. Excellent food with plenty of choices, and in an area of many other options …just walk down the beach in either direction to find additional dining options. Very clean beach and swimming areas, plus pristine pools and hot tub. Great staff; very responsive.

The furniture in every room needs to be replaced and the sofa was so stained and dirty we had to ask for extra towels to put on it (although the bed and pillows were comfortable). Balcony was missing one chair, nether got it after one week. The grounds and beach are beautiful, clean and very well maintained. The boardwalks are in terrible condition, tripping hazard in some areas (would never pass Ontario health and safety). Upholstered furniture across the property is damaged and heavily stained (totally gross). Aside the buffets, the food is atrocious (smelly seafood, canned and frozen products are used, greasy - worse was the Asian restaurant). The service at all à la carte restaurant is extremely slow so your food arrives cold (understaffed). For example, it took two hours to get two of the three courses for our private beach dinner and we ended up skipping dessert or we would have missed the 9:00 pm show. Nightly entertainment was good, preceded by DJ music at 7:00 pm. Guest service was horrible. All you get is empty promises and lip service. We were given a voucher for a free private dinner on the beach ($150 value) for attending their Prestige Club presentation but not told to keep the voucher till check out. The carpet in their presentation area was beyond disgusting - wipe your feet on the way out material. Upon checkout their added the charge to our bill. After 1/2 hour it was apparently sorted out. Only to find out that they still charged our CC. Still zero reply.

All was good!

The staff was the best and the swim out was great!

The breakfast buffet was fresh and good, however, a little on the small side.