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Hospitality

Nice location and ambience inside. Great food

The Chennai Trident is TOP NOTCH, bar none! For past work trips, I was booked at another 5 star competitor of the Trident. Once when a room was not available there, I shifted to the Trident. I’ll never go back anywhere else! I recently spent 3 weeks here across 2 stays. The Trident has the size of a medium sized hotel, but it has the charm and personalized service of a small hotel. After your check in, the front desk staff will recognize you as if they have photographic memories. You won’t have to wait for desk service. There are always several people on duty, and you will never catch them being distracted by mobile phones or anything else. They are 100% customer focused. The front desk is attentive to emails. Some colleagues and I once arrived late to our reservation, and requested via email, that the hotel hold our rooms. We were delighted and deeply greatful to still have a place to stay at the end of our arduous journey. It's likely that you will see at least one person cleaning glass or polishing the floor or otherwise tidying, at any time you pass by. You’ll not find anything out of place. Even their giant bowls full of floating flowers are fresh and perfect at all times. If I called out the names of each person individually who helped make my stays special, the list would consume the entire review space. Each person i interacted with deserves a shoutout.

Excellent stay and hospitality. Staffs are extraordinary. Amazing breakfast buffet. Great room service. Well recommended for business or leisure accomodation.

Architecture, staff and service

In many small ways the Leela is twice as nice as similar "five star" hotels in the area: * Organic teas in the room. * Granite bathtub. * Amazing volume of hot shower water. * Organic tea selection. * Eight bottles of water instead of 2. * Spacious rooms with Amazing views. * Quiet inside and out. * Complimentary apples and cookies in room. * Easy check in and check out. * No lines in lobby. * Fantastic welcome drink. * Evening musical performance on the water. * Good art in the rooms. They can improve their phone concierge comprehension. Speed is very slow: 15-60 minutes for almost any request, including a cup of tea in the restaurant. Buy the included breakfast and dinner on Expedia when available, since it is worth it and cheaper on Expedia.