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Very nice on everything

Nice hotel

Room was very nice and staff were very helpful. Also a great location.

So great experience with the Hotel residence. Will be back again

A great place to stay in Bern. The hotel is a few minutes walk from the Rosengarten where you have a wonderful view over the city across the Aare. It is easily accessible from the main train station with a direct bus connection (right now 9A), which takes 6-7 minutes and runs frequently (15-20 minutes cadence on weekends to 4 minute cadence during main business hours in the week). The rooms are comfortable with amodern design. The breakfast has good variety, and the staff is very friendly and helpful. There is one issue though with the Prizehotels that we ran into after checkout. My wife had left her phone on the charging bank in the Lobby, which she noticed when we were already at the train station. We tried to call to alert them and check before I went back, but there is no direct phone connection to the reception of the hotel only to a central facility somewhere, and even they couldn't get anybody on the phone at the hotel.

The front desk staff Tiara was extremely helpful. But, for all the 3 days we were there, there was no internet and it inconvenienced us a lot. The management should reimburse us back at least 20 percent of the tariff.