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Hotel Chalet Swiss

3.0 star property

Photo gallery for Hotel Chalet Swiss

Front of property
Superior Twin Room, Balcony
TV
Hallway
Lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • Bar
  • Housekeeping

Explore the area

View map
Seestrasse 22, Unterseen, BE, 3800
  • Place, Alpine Garden
    ‪6 min walk‬
  • Place, Mystery Rooms
    ‪11 min walk‬
  • Place, Interlaken Casino
    ‪16 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪45 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

7.6 out of 10
Good
(5 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room, Balcony

Superior Twin Room, Balcony

Superior Twin Room, Balcony

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Twin Room

In-room safe, cots/infant beds, free WiFi

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Family Quadruple Room

Family Quadruple Room | Living area

Family Quadruple Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 4 Single Beds

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  • Free Wi-Fi
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includes taxes & fees
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About the area

Unterseen

With a stay at Hotel Chalet Swiss in Unterseen, you'll be within a 5-minute drive of Mystery Rooms and Lake Thun. .This hotel is 2.6 mi (4.2 km) from Lake Brienz and 0.4 mi (0.7 km) from Alpine Garden.

What's nearby

  • Alpine Garden - 6 min walk - 0.6 km
  • Mystery Rooms - 11 min walk - 0.9 km
  • Hoeheweg - 11 min walk - 1.0 km
  • Kunsthaus Interlaken - 11 min walk - 1.0 km
  • Interlaken Casino - 16 min walk - 1.4 km

Getting around

  • Interlaken West Ferry Terminal - 8 min walk
  • Zurich Airport (ZRH) - 122 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Aarburg Cafe - ‬6 min walk
  • ‪Bebbis Restaurants - ‬7 min walk
  • ‪Spatz - ‬8 min walk
  • ‪Café Runft - ‬9 min walk

About this property

Hotel Chalet Swiss

Hotel with free breakfast, near Mystery Rooms
Hotel Chalet Swiss offers 52 accommodations with safes and hair dryers. Cable television is provided.

Bathrooms include bathtubs or showers. This Unterseen hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 52 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include safes and electric kettles, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a sauna or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and ski storage.
Satisfy your appetite at the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.
Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CHF 5 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle storage
  • Bicycle tours
  • Sauna
  • Ski storage

Family friendly

  • Cot (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Lift

More

  • 2 buildings
  • Built in 1862
  • Renovated entire property - March 2019
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Cot (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle

More

  • Fan
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Construction work in underway on an adjacent street. Guests booked in the 'Single Room' categories may have obstructed views due to construction.

Renovations and closures

The property will be renovating from February 2 2026 to February 6 2026 (completion date subject to change). The following areas are affected:
  • Elevator
  • Hallway
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

Pets stay free

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 50 per day
Cribs (infant beds) are available for CHF 15.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 3.50 per person, per night
  • Tourism fee: CHF 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CHF 5.00 per day
  • Crib (infant bed) fee: CHF 15.0 per night
  • Rollaway bed fee: CHF 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Chalet Swiss Unterseen
Hotel Chalet Swiss
Hotel Chalet Swiss Unterseen
Hotel Chalet Swiss Hotel
Hotel Chalet Swiss Unterseen
Hotel Chalet Swiss Hotel Unterseen

Hotel Chalet Swiss Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 72 out of 170 reviews
Rating 8 - Good. 52 out of 170 reviews
Rating 6 - Okay. 28 out of 170 reviews
Rating 4 - Poor. 13 out of 170 reviews
Rating 2 - Terrible. 5 out of 170 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy rooms, nice woodwork
Stayed 4 nights in Sep 2025

10/10 Excellent

Ronnie, Clarksville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Love that sauna and cozy feel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay and will be back again
Stayed 3 nights in Sep 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness

Overpriced and too rule based.

Room was quite basic considering the price but this is a challenge in Switzerland in general too. Quite dated. Also we had a small child with us and they didn’t have a bed but remained insistent that we pay a hefty surcharge to keep the child in the room, saying the toddler may eat a lot of food at breakfast.
Stayed 2 nights in Aug 2025

2/10 Terrible

Amir

Travelled with family
Disliked: Staff & service, amenities
The only thing I I like about this property was location.
Stayed 7 nights in Aug 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Bit of a last minute booking at a great price. Great room especially for solo travelers ✌️
Stayed 1 night in Aug 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I can says its missing was the AC forvthe top rooms can get pretty hot upstairs in the summer months.
Stayed 2 nights in Aug 2025

6/10 Okay

Eleana

Travelled with partner
Liked: Cleanliness
So noisy because there’s construction outside. The workers start the job each morning at 7am. The breakfast is not good. Overall I won’t come back with the price I paid.
Stayed 3 nights in Aug 2025

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. It was quiet and the staff were very friendly. My only warning ⚠️ was that there was no air conditioning, and I had to kill a few spiders 🕷️ that got into the room. If you stay here in the summer, be prepared for the heat, since there is only a small fan in the room.
Stayed 4 nights in Aug 2025

4/10 Poor

Kannis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dark, stuffy, and out-dated. In an active heatwave, the room was unbearable to sleep in. The free Toblerones that were provided melted in the room before we got in. We asked for an extra fan but were told none were available. The bathroom was small and had poor water pressure. Amenities were basically non-existent. The lack of a mini fridge/mini bar was troubling, and even though our room was above the wet bar, it was never open and we could not ask for ice cubes to get through the heat wave. We also called the reception for extra facial tissues and toilet paper, and received a response that someone would be up shortly — no one ever showed. The bedsheets felt unclean, and we found “black specks” on the duvets that we did not use due to the heat. A large portion of the TV channels were unavailable. We were told by the receptionist at check in that breakfast is available from 6 AM to 10 AM. However, when we showed up at 6:10 AM, nothing was set up, so we never got to enjoy the breakfast to properly rate it. Reception was overall unhelpful. The only positive thing that comes to mind is that it had somewhat of a stable wifi, which we did not even get to use a lot of. Lastly, CHF 40 (approx. USD 50) was being charged for 45 mins late check out (11:45am).
Stayed 2 nights in Aug 2025

4/10 Poor

Cameron

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was kind and helpful but rooms are extremely outdated.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family

Great customer service, very friendly staff!

Stayed 2 nights in Aug 2025

8/10 Good

daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the design of the hotel, the rooms were clean, and they had all the necessities. The staff was very polite. However, the room had no elevator or ramp to get the suitcases to the 3rd floor, so we had to carry them up the stairs from the second to the third floor. The room was extremely hot, and it had a very small fan that barely worked. There was nowhere (except the bar) to get cold water to drink. No mini bar, and the drink machine had no water, and was actually empty. Some ice machine, or cold water, would have been nice, considering the weather was very hot.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bobby

Stayed 1 night in Aug 2025

10/10 Excellent

derrick

Stayed 2 nights in Aug 2025

8/10 Good

Nazmul

Liked: Cleanliness, staff & service
Bed bugs found had to switch hotel
Stayed 4 nights in Jul 2025

8/10 Good

Kerri

Liked: Staff & service
Stayed 4 nights in Jul 2025

6/10 Okay

Hugo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Really nice view and very friendly staff, ultra clean bathroom but you need ear plugs ( they provide it in the bathroom) because we could hear almost every sound coming from the room next to us.
Stayed 1 night in Jul 2025

10/10 Excellent

Valerie, Oshawa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This little gem of a hotel was perfect for a stay in Interlaken. It’s a short walk from the Interlaken West train station and close to everything! Only downside is it was hot and there is no AC … but if you want an authentic alps experience it’s worth it!
Stayed 2 nights in Jul 2025

10/10 Excellent

Fabiano

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is great, The hotel is excellent.
Stayed 1 night in Jul 2025

8/10 Good

Hanif

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2025

4/10 Poor

Astha

Travelled with partner
Disliked: Amenities, property conditions & facilities
I stayed at Hotel Chalet Swiss for two nights and was extremely disappointed. The room felt like a matchbox—cramped, with no wardrobe or storage space, and the tiny balcony was covered in cobwebs. The bathroom was so small you can barely turn around, let alone shower comfortably. To make matters worse, the window in my room wouldn’t close properly. When I called reception, a staff member responded rudely, lecturing me about how windows in Switzerland are supposed to open before admitting mine only opened one way—information that didn’t improve the situation. Breakfast was equally underwhelming, with very limited options and low-quality offerings. Between the cramped quarters, unhelpful staff, and subpar breakfast, I cannot recommend this hotel.
Stayed 2 nights in Jul 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

JAMAL

Liked: Cleanliness, amenities, property conditions & facilities
Good location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kovid

Stayed 1 night in Jul 2025