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Novotel Rotorua Lakeside

4.5 star property

Photo gallery for Novotel Rotorua Lakeside

Al fresco dining, open daily
Exterior
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Indoor pool
1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available

Explore the area

Map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Eat Street
    ‪2 min walk‬
  • Tamaki Maori Village
    ‪8 min walk‬
  • Polynesian Spa
    ‪13 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪12 min drive‬

Room options

View all photos for Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(58 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

8.2 out of 10
Very good
(12 reviews)
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

7.6 out of 10
Good
(28 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 72 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, Lake View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Twin Room, 2 Queen Beds, Lake View

7.2 out of 10
Good
(22 reviews)
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)
  • 41 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms

  • 245 sq m
  • Lake view
  • Sleeps 6
  • 3 Double Beds

Similar properties

Lobby

Millennium Hotel Rotorua

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.0 out of 5, Very good, (999)
The price is AU$175
for 1 room
includes taxes & fees
8 July - 9 July
Millennium Hotel Rotorua

About the area

Rotorua

With a stay at Novotel Rotorua Lakeside, you'll be centrally located in Rotorua, within a 10-minute drive of Skyline Rotorua and Matariki Hangi & Maori Cultural Performance. .This luxury hotel is 0.1 mi (0.1 km) from Eat Street and 0.2 mi (0.4 km) from Lake Rotorua.

What's nearby

  • Eat Street - 2 min walk - 0.2 km
  • Rotorua Night Market - 7 min walk - 0.6 km
  • Tamaki Maori Village - 8 min walk - 0.7 km
  • Polynesian Spa - 13 min walk - 1.1 km
  • Skyline Rotorua - 5 min drive - 3.9 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬8 min walk
  • ‪Lone Star - ‬1 min walk
  • ‪Social Club - ‬6 min walk
  • ‪Saigon '60S Vietnamese Cuisine - ‬8 min walk
  • ‪Brew | Craft Beer Pub - ‬1 min walk

About this property

Novotel Rotorua Lakeside

Luxury hotel with 6 hot tubs and a fitness center
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

6 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 199 guestrooms featuring refrigerators and LED televisions. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Dip into one of the 6 hot tubs or enjoy other recreational amenities including a fitness center and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch or dinner at Atlas, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and 10 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (NZD 15 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (91 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 34 per person
  • Fee for in-room wireless internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas is limited to 60 minutes per day
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Novotel Rotorua Lakeside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 372 out of 1003 reviews
Rating 8 - Good. 313 out of 1003 reviews
Rating 6 - Okay. 185 out of 1003 reviews
Rating 4 - Poor. 79 out of 1003 reviews
Rating 2 - Terrible. 54 out of 1003 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel. Close to everything. The private hot springs spa experience was fantastic! They even provided a lovely plate of fruit!
Stayed 2 nights in Feb 2025

10/10 Excellent

Bobbi-Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. Close to town and park. Staff were friendly
Stayed 2 nights in Jan 2025

10/10 Excellent

Srikanth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel awesome location
Stayed 1 night in Feb 2025

10/10 Excellent

anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent- breakfast and lounge area was great. Rooms were nice - could use a bit of updating in the future - but overall the location next to restaurants and shopping all in walking distance.
Stayed 2 nights in Mar 2025

8/10 Good

Robert

Travelled with partner
Liked: Amenities, property conditions & facilities
This property had a convenient location for eating and shopping in Rotorua. However, the rooms were tired and had stains on the carpet and in the bathtub.
Stayed 2 nights in Mar 2025

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

MARY GRACE

Stayed 2 nights in Feb 2025

2/10 Terrible

OLVIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Only value of this worn down hotel is the location

We reserved 3 nights in this hotel starting from Christmas Eve 2024. We stayed only that 1 night and then moved to the Pullman. We have never done that before, but we felt very uncomfortable within the hotel, and for almost USD 300 the night, you expect something better than a worn down hotel. We felt cheated. The hotel is 3 star hotel at most, the lobby is very unwelcome, the smell from the hot spring goes inside the bulding to the elevator area. The hallway smelled and the rug needs urgent change. Everything in the room is worn down, from the cheap plastic seat in the toilet and other furniture to the rug and curtains. The breakfast area was like a circus, dirty floor (dirty from their own employees) and the food was very bad. Do not trust any youtube video talking about this hotel, cause I think the hotel itself is trying to trick you with those videos. We felt so unconfortable after breakfast that we moved to the Pullman nearby. We asked though Hotels.com a reimbursement for the pending nights, but the manager in charge denied it. We did not want to get mad on Christmas day and ruin it by fighting with this person, so we just moved out from the hotel. We lost almost USD 600.00 with this hotel and as I explained before, it is the first time that we feel like this. This hotel is very shameful for an ALL hotel. Hope they change management and renew the hotel. You can get much better deals and amenities on many other hotels. Specially for the price. I wish this helps.
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not as shown in the photos - Disappointing

I booked 2 rooms. The customer service was good however, no help with luggage or even getting a trolley. Room was filthy, hair over the walls in the bathroom, carpet pulling up, wet carpet in 3 areas, leaking fridge, mouldy bathroom, rusted rails, dusty, dirty toilet, no plug, needs a complete renovation. All our products were empty and even after a room clean, no one cleaned or refilled anything. Great air conditioning and views. Bed was good.
Stayed 2 nights in Feb 2025

6/10 Okay

royce

Liked: Staff & service
Disliked: Property conditions & facilities
Dated..
Stayed 2 nights in Jan 2025

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Stayed 2 nights in Feb 2025

6/10 Okay

Phillip

Disliked: Cleanliness, staff & service, room comfort

Over priced

Over priced. Unhelpful staff. Very ordinary room
Stayed 2 nights in Jan 2025

6/10 Okay

Margy

Stayed 2 nights in Jan 2025

8/10 Good

Heilani

Stayed 1 night in Jan 2025

6/10 Okay

Abe J.

Stayed 2 nights in Jan 2025

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thermal pools were awesome.
Stayed 1 night in Jan 2025

4/10 Poor

Katy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Not cheap. Had what looked like a pubis hair a hotel towel. Stain on the pillow cover. Door did not bolt shut. Bed 2/10. No facial tissues provided. Bathroom flooded after shower. The location is good. Paris - the registration lady - was FANTASTIC! Bar/restaurant is nice. Free street parking. Cleanliness sub par. Hotel thermal spa teeming with kids. Would not recommend for adult couple seeking clean hotel.
Stayed 1 night in Jan 2025

6/10 Okay

Lauren

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Room was in need of some updating and repairs. Breakfast was very expensive and average. Thermal pools were a great addition, connected to an awesome gym. Hotel was just over the road from 'eat street' with heaps of dining options. Fabulous location.
Stayed 1 night in Jan 2025

10/10 Excellent

Eretia

Liked: Staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

Ken W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel across from the lake

This is our second time staying at this property and again enjoyed our visit. The rooms are large and clean, close to the lake and Eat Street. Breakfast buffet is very good. Made good use of the pool area with its mineral spa pools. Nice modern hotel in a convenient location.
Stayed 5 nights in Dec 2024

8/10 Good

Nicola

Liked: Staff & service
Stayed 2 nights in Jan 2025

6/10 Okay

ROBIN

Liked: Staff & service
Disliked: Cleanliness
Average only. Dusty furniture. Excellent breakfast
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice clean hotel.
Stayed 2 nights in Jan 2025

8/10 Good

Zhongqi, Auckland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the thermal spa pools, there are small but private, and the kids enjoyed the swimming pool at the same time.
Stayed 1 night in Dec 2024

8/10 Good

SENA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally good and satisfying with all facilities.
Stayed 2 nights in Jan 2025